Customer-Centric Technical Support Representative

HireframeRemote — Mexico

Remote Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess the following qualifications: Fluent English speaker with strong verbal, written, and interpersonal skills. At least 1 - 3 years of experience in a customer-facing role. Ability to multi-task, organize, and prioritize work effectively. Capacity to quickly learn complex software products. Comfortable working remotely. Familiarity with collaboration tools (Slack) and ticketing software (such as Hubspot).

About the job

Key Responsibilities:

Engage with customers through phone, email, and chat, with a focus on email communications.
Deliver informed and accurate responses to inquiries related to our innovative gym management software.
Develop in-depth expertise in our software solutions.
Work alongside our engineering team to troubleshoot and resolve software-related issues.

Ideal Qualifications:

Fluent in English with exceptional verbal, written, and interpersonal communication skills.
1 to 3 years of experience in a customer service role.
Strong organizational skills with the ability to manage multiple tasks and priorities.
Quick learner, able to grasp complex software functionalities.
Comfortable with remote work dynamics.
Familiarity with collaboration tools like Slack and ticketing software such as CRM platforms (e.g., Hubspot).

About Hireframe

Hireframe is a leading provider of nearshore and offshore staffing solutions, proudly operating as a remote-first organization. Our diverse team members span across the United States, Mexico, and the Philippines, working collaboratively to deliver top-notch support to our clients. We believe in nurturing a supportive environment that fosters professional growth and success for all our employees.

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