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Experience Level
Experience
Qualifications
The ideal candidate will possess the following qualifications: Fluent English speaker with strong verbal, written, and interpersonal skills. At least 1 - 3 years of experience in a customer-facing role. Ability to multi-task, organize, and prioritize work effectively. Capacity to quickly learn complex software products. Comfortable working remotely. Familiarity with collaboration tools (Slack) and ticketing software (such as Hubspot).
About the job
Are you passionate about assisting others and tackling challenges head-on? Join our vibrant team at Hireframe, where we pride ourselves on delivering exceptional products that are cherished by countless small businesses. As a Technical Support Representative, you will play a crucial role in addressing software queries from our valued clients. Working remotely, you will collaborate with a dedicated team of six representatives and report directly to our VP of Customer Success & Customer Support Team Lead.
Key Responsibilities:
Engage with customers through phone, email, and chat, with a focus on email communications.
Deliver informed and accurate responses to inquiries related to our innovative gym management software.
Develop in-depth expertise in our software solutions.
Work alongside our engineering team to troubleshoot and resolve software-related issues.
Ideal Qualifications:
Fluent in English with exceptional verbal, written, and interpersonal communication skills.
1 to 3 years of experience in a customer service role.
Strong organizational skills with the ability to manage multiple tasks and priorities.
Quick learner, able to grasp complex software functionalities.
Comfortable with remote work dynamics.
Familiarity with collaboration tools like Slack and ticketing software such as CRM platforms (e.g., Hubspot).
About Hireframe
Hireframe is a leading provider of nearshore and offshore staffing solutions, proudly operating as a remote-first organization. Our diverse team members span across the United States, Mexico, and the Philippines, working collaboratively to deliver top-notch support to our clients. We believe in nurturing a supportive environment that fosters professional growth and success for all our employees.
Join our dynamic team at hireframe as a Customer Support Representative, where your proactive approach and customer-centric mindset will play a vital role in supporting our grocery retail partners. In this essential position, you will ensure that our clients receive timely, empathetic, and effective assistance through various communication channels, includin…
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As a global company, we require that all applications (CVs/resumes and cover letters) be submitted in English.At RELEX Solutions, we are a rapidly expanding, market-leading enterprise dedicated to assisting retailers and consumer brands in optimizing their planning and operations through advanced, data-driven technology. Established in Europe, we have successfully extended our reach across the Americas, Europe, and Asia-Pacific, and we are eager to enhance our support capabilities in Mexico.We are currently seeking SaaS Support Analysts to join our dynamic 24/7 global support team. Based in Querétaro, you will play a crucial role in investigating and resolving complex technical issues across our hosted environments, utilizing your expertise in Linux-based systems, cloud technologies, and enterprise-level software platforms. You will join a team of over 20 skilled support professionals, making a significant impact on the reliability of our services.Note: This position is not a general IT help desk role; prior experience in software/application support within a SaaS or cloud environment is essential. You will focus on troubleshooting issues within RELEX’s hosted infrastructure and production systems, rather than dealing with laptops or printers.
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Join our dynamic team as a SaaS Account Executive, where you will play a pivotal role in driving customer success and fostering long-term relationships. You will be responsible for identifying opportunities within the SaaS market, engaging with potential clients, and delivering tailored solutions that meet their business needs.Your expertise in the SaaS landscape will enable you to effectively communicate the value of our services, manage client expectations, and ensure a seamless onboarding experience. If you are passionate about technology and have a knack for sales, we want to hear from you!
Full-time|MXN 18K/yr - MXN 18K/yr|Remote|Remote — Mexico City, Mexico
In response to the COVID-19 pandemic, we are currently providing TEMPORARY remote work opportunities. Candidates must be prepared to return to the office when project demands arise.At Keywords Studios Mexico, we are seeking enthusiastic Customer Support Representatives to provide exceptional written support—this role does not involve phone calls.POSITION SUMMARY:The Player Support team engages with gamers, assisting them with issues like account recovery and inquiries about game details, delivering top-notch customer service through chat, email, and support tickets.
Join Apollo.io as a Customer Support Specialist and become an integral part of our dedicated team. In this role, you will provide exceptional support to our clients, assisting them in navigating our platform and ensuring their success in utilizing our services. You will be the first point of contact for customer inquiries, troubleshooting issues, and providing solutions in a timely manner.
Jobgether is seeking a Senior Software Engineer based in Mexico to focus on AI SaaS solutions. This position centers on developing software that uses artificial intelligence to improve user experience and deliver scalable products. Role overview As a Senior Software Engineer, you will join a team of engineers and work alongside product managers and designers. The goal is to create efficient, reliable software that supports Jobgether’s AI-driven SaaS offerings. What you will do Develop and maintain software solutions that use AI to solve real business problems Collaborate with engineers, product managers, and designers to deliver high-quality features Contribute to projects that aim to improve and scale Jobgether’s SaaS products Collaboration This role involves close teamwork and regular communication with colleagues across engineering, product, and design. The team values sharing ideas and working together to enhance technology and user satisfaction.
Full-time|On-site|Santiago de Querétaro, Querétaro, Mexico
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About Owner.comOwner is an innovative AI growth platform dedicated to empowering local restaurants.Our AI technology continuously enhances SEO, marketing strategies, and online ordering systems to boost first-party orders. Unlike other companies, we provide small business owners with a proven system managed by experts, relieving them from the complexity of mastering software to drive their sales.Think of us as your dedicated team of engineers and marketers, standing alongside you as a formidable ally, much like the big chains.Our VisionWe aim to assist independent restaurants in achieving online success.However, our mission extends beyond just restaurants. Many local businesses are grappling with similar challenges. Major tech corporations are siphoning their customers, diminishing their profits, and complicating their survival.Once we refine our solution for restaurants, we plan to implement it across all types of local businesses.In the future we envision, millions of local business owners will leverage our technology to thrive in the digital landscape.Read our Series C memo here →Our ProgressSince 2020, we have generated tens of millions in revenue and handled over half a billion dollars in online orders. One in five Americans has utilized an Owner.com website.More importantly, we’ve supported over 20,000 restaurant owners, saving them nearly $200 million in fees.Our TeamOur team comprises talented professionals from leading companies in the SMB software space, including Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe.We are on track to scale even faster in 2026 to keep up with our customer growth.
About PayJoy PayJoy is a credit company focused on helping underserved customers in emerging markets build financial stability. The company’s patented guaranteed credit technology gives new customers a way into the credit system. With point-of-sale financing and the PayJoy card, customers can access modern financial tools and improve their quality of life. PayJoy’s credit offerings also support micro-entrepreneurs and act as a form of insurance. The team uses machine learning, data science, and artificial intelligence to prevent fraud. By 2025, PayJoy will have served over 18 million customers and reached strong, sustainable profitability. About the Role The Customer Support Representative handles incoming and outgoing communications with PayJoy’s end customers in Mexico City. This includes phone calls, email inquiries, and WhatsApp chats. The role centers on providing friendly, helpful support to customers who have questions or concerns.
At Paystand, we are pioneers in decentralized finance (DeFi), transforming the way businesses manage their financial operations. With vibrant hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we are at the forefront of a global financial revolution. Proudly listed on the Inc. 5000 for five consecutive years, we are among the fastest-growing companies shaping the future of finance.Our Expanding Ecosystem: Paystand is more than just a company; it's a growing global network. With strategic acquisitions like Teampay, a leader in spend management, and Yaydoo, a premier AR and AP platform in Latin America, we are building a comprehensive ecosystem aimed at revolutionizing financial operations and driving growth for businesses worldwide.Why Paystand?What We Do: By leveraging blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, cut transaction costs, and unlock new revenue opportunities for businesses.Why We Do It: Our mission is to revolutionize digital payments and decentralize finance, creating a more open, inclusive, and transparent financial ecosystem, starting with B2B transactions.How We Do It: As leaders in the DeFi movement, we set trends instead of following them. If you are passionate about shaping the future of fintech and eager to redefine what financial technology should be, Paystand is where you can make a notable impact.Join Us: Become part of something greater. Join Paystand and help us lead the financial revolution.Director of Customer SupportOwn Support. Stabilize performance. Build for scale.Paystand is developing a modern Customer Operations engine aimed at delivering consistent, high-quality outcomes in a complex environment. Customer Support serves as the frontline of this system.We are seeking a Director of Customer Support to take complete ownership of execution, restore predictability, and build the operational foundation required for scalability.This is a hands-on, problem-solving leadership role. You will operate...
Join Viamericas, a leading and licensed money transmitter, ranked #1 in the industry, providing international money transfer, bill payment, check processing, and a myriad of services at thousands of agent locations throughout the United States and in 95 countries, totaling an impressive 287,885 locations. Our mission is to empower immigrants by offering superior financial services to enhance their lives. We are in pursuit of exceptional talent – individuals who reflect our core values of respect, innovation, integrity, and impact.Position Overview:The Business Solutions Representative will play a pivotal role in managing and expanding a diverse portfolio of clients (Agents) in the Vietnamese market. This position involves conducting telephone consultations to cultivate strong commercial relationships, thereby facilitating negotiations that drive increased shipping volume and profitability for Viamericas.
Doctoralia connects patients and healthcare specialists across Mexico through its digital platform. The company’s SaaS tools aim to make clinical practice more efficient and patient-focused for medical professionals and their teams. Role overview The Operations Support Specialist coordinates and improves daily operations at Doctoralia’s Mexico City office. This position works with both internal teams and external clients, handling a mix of administrative tasks, incident resolution, and process improvement initiatives. What you will do Assist internal teams with daily operations, ensuring workflows remain efficient and incidents are resolved quickly. Update and maintain databases, reports, and documentation, keeping all information accurate and confidential. Identify areas where operational procedures can be improved and suggest practical solutions to increase efficiency. Coordinate with suppliers and various internal departments to meet deadlines and maintain service quality. Track key operational metrics and share insights to support business decisions. Requirements 1 to 2 years of experience in operations, administration, or support roles, including administrative work and incident management. Comfort working in startup, marketing, or advertising environments. Familiarity with Jira, Salesforce, CRMs, or similar operational management platforms. Strong organizational skills, a proactive mindset, and effective problem-solving abilities.
ALTEN México is a leading engineering and technology firm dedicated to delivering innovative solutions for product development and technological projects across various sectors, including Automotive, Energy, Aerospace, Banking and Insurance, Telecommunications and Multimedia, and Railways. We are in search of a passionate DevOps Support Engineer to join our dynamic team.As a DevOps Support Engineer, your primary responsibility will involve managing and implementing PaaS (Platform as a Service) solutions. Your main goal will be to optimize the development and operations environment, ensuring efficient and continuous integration throughout the software lifecycle.Key Responsibilities:Provide technical support and maintenance for PaaS platforms used in application development and deployment.Collaborate in the implementation of Continuous Integration and Continuous Deployment (CI/CD) solutions.Manage monitoring and performance of applications in production environments.Identify and troubleshoot technical issues in collaboration with development and operations teams.Document processes, procedures, and best practices for the team.Train team members on the use of PaaS tools and platforms.Requirements:Bachelor's degree in Systems Engineering, Information Technology, or related fields.Open to Junior, Middle, or Senior profiles with experience in DevOps or technical support roles in cloud platforms.Technical Skills:Experience with Windows Server, Linux, virtualization technologies, power and cooling, facilities, SAN, NAS, data backup, and recovery strategies.Proficient in SQL, Oracle, MS, and database performance tuning.Soft Skills:Excellent communication and collaboration skills.Proactive and solution-oriented mindset.Able to work under pressure and in dynamic environments.Focus on results and attention to detail.Benefits:Base salaryMajor Medical Expenses Insurance (includes dental and vision plan)15 days of Christmas bonus (Aguinaldo)25% vacation premium12 days of vacation (Starting from the first year)Social securityPTU/Profit sharingBiweekly food vouchers
Join a leading international firm specializing in modular industrial solutions and engineering systems that enhance efficiency, ergonomics, and safety in manufacturing and industrial sectors.With a robust global footprint, our company delivers innovative and customizable solutions across various industries, empowering clients to optimize their operations and production processes.We are seeking a dynamic Sales Representative to drive expansion efforts in Northeast Mexico.This pivotal role involves developing the regional market, managing key accounts, and unearthing new business opportunities, all while acting as a trusted advisor by providing personalized industrial solutions to our clients.
