Customer Education Lead

LovableBoston

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Qualifications5+ years of experience in customer education, enablement, or instructional design at a SaaS or product-led company. Ability to translate technical concepts into clear, actionable learning experiences. Exceptional organizational skills to build scalable systems. Data-driven mindset to measure and analyze learning impact.

About the job

Why Choose Lovable?

At Lovable, we empower individuals and teams of all sizes, from budding entrepreneurs to Fortune 100 enterprises, to craft software in any programming language. Millions across over 200 countries leverage Lovable to convert their innovative ideas into tangible products swiftly. As pioneers in the evolving landscape of software development, you have an extraordinary chance to reshape the digital domain. With more than 2 million users already on board, we are just at the beginning of our journey.

We are a compact yet highly skilled team based in Stockholm, dedicated to building a game-changing company. We cherish a culture of complete ownership, rapid execution, and collaborative humility, and we actively seek individuals who are passionate, quick to deliver, and eager to create a meaningful impact.

Your Role

We are looking for a Customer Education Lead to design and implement comprehensive learning programs at Lovable, from initial onboarding to advanced training. This position merges content strategy, instructional design, and program execution. You will develop scalable educational frameworks that ensure success for all customers, from early adopters to global corporations.

Your Responsibilities

Program Design: Create and implement structured learning programs that guide customers from their first login to advanced usage.
Content Creation: Develop and oversee a diverse array of tutorials, videos, guides, and certification paths that evolve alongside our product.
Training Facilitation: Conduct live and virtual training sessions for new customers and larger enterprise rollouts; empower internal teams to lead these sessions independently.
Cross-Department Collaboration: Collaborate with Customer Success, Product, and Marketing teams to align educational initiatives with product launches, adoption goals, and customer journey milestones.
Performance Measurement: Establish metrics for activation, usage, and retention; evaluate program effectiveness and make iterative improvements.
Knowledge Management: Build and sustain Lovable’s customer knowledge base, learning portal, and course catalog.

You Will Thrive Here If You...

Possess over 5 years of experience in customer education, enablement, or instructional design within a SaaS or product-focused organization.
Have a knack for simplifying complex technical concepts into clear, actionable learning experiences.
Are exceptionally organized and adept at building scalable systems rather than one-off training sessions.
Are driven by data and can evaluate the impact of learning initiatives against business objectives.

About Lovable

Lovable is a pioneering platform that empowers users to create software in any programming language, catering to a diverse range of customers from solo developers to large corporations. With a strong commitment to innovation and user success, Lovable is redefining the software development landscape.

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