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Customer Engagement Manager - Australia & New Zealand

BitwardenRemote, Australia & New Zealand
Remote Contract

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Experience Level

Manager

Qualifications

The ideal candidate will possess strong interpersonal and communication skills, with a proven ability to manage customer relationships effectively. A background in customer success or engagement roles is preferred. You should be adept at analyzing data and translating insights into actionable strategies to improve customer experiences. Experience in a SaaS environment is a plus.

About the job

Bitwarden stands as the premier leader in identity security, offering trusted solutions to millions globally. We empower enterprises, developers, and individuals to effectively manage and share sensitive information securely, regardless of their location. Our platform seamlessly enhances security across devices through innovative password management, secrets management, and advanced passwordless and passkey solutions. Headquartered in Santa Barbara, California, we invite you to discover more at bitwarden.com.

At Bitwarden, we deeply value our users and strive to provide them with an exceptional experience while navigating their sensitive information online. The Customer Engagement team is dedicated to ensuring customer satisfaction and success with our products and services. As a representative of Bitwarden’s core values, your primary responsibility will be to foster user adoption, enhance customer success, and drive growth by identifying user needs and advocating for positive outcomes.

This position is fully remote, and we are specifically seeking candidates located in Australia or New Zealand. Since Bitwarden does not have a business entity in ANZ, this role will be filled as a full-time contractor.

About Bitwarden

Bitwarden is committed to providing secure and reliable identity management solutions. Our focus on customer engagement ensures that users receive the support they need to maximize the value of our products, fostering a strong community of satisfied customers.

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