Customer Escalations Representative IV

Join Lessen, the innovative tech-enabled property service provider revolutionizing the delivery and management of commercial and residential real estate services at scale. Our advanced technology platform offers data-driven insights that reveal significant growth opportunities for all stakeholders in the real estate ecosystem, including investors, owners, managers, and service providers. With a network of over 30,000 thoroughly vetted vendors (Lessen Affiliates), we support clients managing more than 1 million properties and completing over 3.5 million work orders annually across a broad range of services. Lessen, LLC is a venture-backed, privately held organization with offices located in Scottsdale and Chicago.

As a Customer Escalations Representative, you will play a vital role in responding to requests and ensuring that our residents receive exceptional service. For instance, if a resident encounters an issue such as a leaking toilet, they can easily submit a work order through our app, website, or by contacting our support team directly. Once the request is logged, our dispatch team promptly assigns a qualified plumber from our network, while our Follow Up Team ensures timely repairs and keeps the resident informed throughout the process.