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Experience Level
Entry Level
Qualifications
Strong communication skills, both verbal and written. Ability to handle customer inquiries with professionalism and care. Detail-oriented with excellent problem-solving skills. Prior experience in customer service is a plus, especially in e-commerce. Comfortable using multiple digital communication tools and platforms. Willingness to learn and adapt in a fast-paced environment.
About the job
Join Whatnot as a Customer Experience Agent specializing in high-value items. In this pivotal role, you will provide exceptional support to our customers, ensuring their experience with our premium products is seamless and enjoyable. You will engage with customers through various channels, addressing their inquiries and resolving issues with empathy and professionalism.
We are looking for someone who is passionate about delivering outstanding customer service and has a strong attention to detail. Your ability to communicate effectively and your commitment to customer satisfaction will help us maintain our reputation as a leader in the marketplace.
About Whatnot
Whatnot is an innovative marketplace that connects buyers and sellers of unique, high-value items. With a focus on community and customer satisfaction, we strive to create a platform where everyone can find and share their passion for collectibles and rare goods. Join us and be part of a dynamic team that is reshaping how people shop online.
Hillstone Restaurant Group is hiring a Customer Experience Greeter in Phoenix. This role serves as the first point of contact for guests, setting the tone for their visit and ensuring a welcoming atmosphere from the moment they arrive. Role overview As a Customer Experience Greeter, the focus is on making each guest feel valued. Typical tasks include greetin…
As a Customer Experience Specialist at Opendoor, you will play a pivotal role in enhancing our customers' journeys. You will be the voice of the customer, addressing inquiries, resolving issues, and ensuring a seamless experience throughout their interactions with us. Your ability to empathize and connect will help foster trust and satisfaction among our clients.
Are you passionate about enhancing customer interactions and creating memorable experiences? Join Opendoor as a Customer Experience Specialist, where you will play a pivotal role in ensuring our customers have a seamless and enjoyable journey with our services. You will be the voice of our customers, helping to resolve inquiries, provide support, and gather feedback to continuously improve our offerings. If you thrive in a fast-paced environment and love making a positive impact on people's lives, we want to hear from you!
As a Customer Experience Specialist at Opendoor, you will play a crucial role in enhancing our customer's journey. You will be the first point of contact for our clients, helping them navigate the home selling and buying process with ease. Your exemplary communication skills and problem-solving abilities will ensure that customers receive an outstanding experience.This role requires a proactive and empathetic individual who can handle inquiries efficiently while working collaboratively with various teams to resolve issues promptly. Your contribution will be key in fostering customer trust and satisfaction.
Join Super, a dynamic startup in Phoenix, AZ, dedicated to enhancing lives through exceptional customer service. As a Customer Experience Specialist, you will play a pivotal role in our growth by engaging with our customers across various platforms including email, phone, and online channels. You will act as the primary liaison for our customers and our extensive service provider network, ensuring a seamless experience. If you are passionate about making a difference and thrive in a fast-paced environment, we want to hear from you!
Elevate Your Career with Whatnot!Whatnot stands at the forefront of live shopping, proudly recognized as the largest platform in North America and Europe for buying, selling, and discovering your favorite products. We are transforming e-commerce by merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote-co-located team, our innovation is driven by our values. With operational hubs across the US, UK, Germany, Ireland, and Poland, we are collaboratively building the next generation of online marketplaces.From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions cater to a diverse audience.We're just getting started! As one of the fastest growing marketplaces, we seek bold, innovative problem solvers across all functional areas. Stay updated with the latest Whatnot news on our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while fostering community through commerce. Position OverviewAs a vital member of our Customer Experience team, you will be instrumental in ensuring an exceptional user experience through process optimization, order management, and effective problem resolution. Your mission will be to ensure customers receive their orders promptly and to rectify any issues that may arise swiftly and efficiently.Engage with buyers and sellers with a customer-first mentality, guaranteeing a positive interactionAddress all customer inquiries regarding payments, orders, shipments, and general questions with high-quality service in a timely mannerDevelop a deep understanding of Whatnot’s products, processes, and systems to drive favorable outcomes for usersCollaborate with various departments to troubleshoot, research, and resolve outstanding questionsProactively identify opportunities to reduce repeat inquiries and enhance the overall customer experienceWe offer flexible work arrangements, allowing you to work from home or one of our global office hubs. While we appreciate in-person collaboration for planning, problem-solving, and connection, team members in this role must reside within the United States.
Be a Part of the Evolving Commerce Landscape with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, dedicated to enabling users to buy, sell, and discover beloved items. We are reshaping the e-commerce experience by merging community, shopping, and entertainment into a unique platform tailored for you. As a fully remote team with hubs in the US, UK, Germany, Ireland, and Poland, we are driven by innovation and guided by our core values. Together, we are crafting the future of online marketplaces.From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions cater to diverse interests and passions.As one of the fastest-growing marketplaces, we seek innovative, proactive problem-solvers across all areas. Keep up with the latest updates from Whatnot on our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses, fostering connections through commerce. Role OverviewAs a vital member of the Customer Experience team, you will play a key role in ensuring an exceptional user experience through process enhancements, order oversight, and effective problem resolution. Your mission will be to ensure that customers receive their orders promptly and to rectify any issues that may arise.Engage with buyers and sellers with a customer-centric approach, fostering a positive experience.Address all customer inquiries related to payments, orders, shipments, and general questions with exceptional quality and efficiency.Develop expertise in Whatnot’s products, processes, and systems to deliver favorable results for our users.Collaborate with various departments to troubleshoot, investigate, and resolve outstanding inquiries.Proactively identify opportunities to reduce repeat queries and enhance the overall customer experience.We offer the flexibility to work remotely or from one of our global office locations, and we value in-person collaboration for strategic planning, problem-solving, and team bonding. Candidates must reside within the US.
Join Whatnot as a Customer Experience Agent specializing in high-value items. In this pivotal role, you will provide exceptional support to our customers, ensuring their experience with our premium products is seamless and enjoyable. You will engage with customers through various channels, addressing their inquiries and resolving issues with empathy and professionalism.We are looking for someone who is passionate about delivering outstanding customer service and has a strong attention to detail. Your ability to communicate effectively and your commitment to customer satisfaction will help us maintain our reputation as a leader in the marketplace.
As a Customer Experience Specialist at Opendoor, you will play a pivotal role in enhancing our customer interactions and ensuring their satisfaction at every touchpoint. This position requires a dynamic individual who is passionate about delivering exceptional service and improving the customer journey.
Join Whatnot as a Customer Experience Agent specializing in high-value items. In this role, you will be the first point of contact for our premium customers, ensuring they receive exceptional service. You will assist with inquiries, resolve issues, and enhance customer satisfaction through effective communication and problem-solving skills.Our ideal candidate is passionate about providing top-notch customer service and has a keen interest in high-value collectibles. This position requires a proactive approach to customer interactions, paired with the ability to understand and address the unique needs of our clientele.
Full-time|On-site|New York, NY; San Francisco, CA; Phoenix, AZ
As a Senior Manager of Customer Experience Partner Success at DoorDash, you will play a pivotal role in enhancing our customer experience initiatives. You will lead a dynamic team dedicated to fostering strong relationships with our partners, ensuring their success aligns with our company goals. Your strategic insights and leadership will be essential in driving customer satisfaction and operational excellence.
Embrace the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform in North America and Europe, where you can buy, sell, and explore the items you cherish. Our mission is to transform e-commerce by merging community engagement, shopping, and entertainment into a unique experience tailored just for you. As a part of a remote co-located team, we thrive on innovation, firmly rooted in our core values. With operational hubs across the US, UK, Germany, Ireland, Poland, and Australia, we are collaboratively shaping the future of online marketplaces.From fashion and beauty to electronics and collectibles, including trading cards and comic books, our live auctions cater to diverse interests.And we’re just scratching the surface! Recognized as one of the fastest-growing marketplaces, we seek audacious, forward-thinking problem solvers in every functional area. Stay updated with Whatnot through our news and engineering blogs and join us in empowering individuals to transform their passions into businesses while fostering connections through commerce. Your RoleAs the leader of the Customer Experience team, you will play a crucial role in enhancing user experiences through continuous process improvements, effective order management, and adept problem-solving. You will ensure our dedicated agents thoroughly investigate every customer inquiry, delivering optimal solutions while providing invaluable insights to the business. By leveraging these insights, you will collaborate across teams to address product or experience gaps that adversely affect our customers, striving to make Whatnot better every day. Additionally, you will oversee team productivity through performance metrics, guaranteeing our users receive prompt and high-quality service.Lead team performance, enhancing productivity, quality, and overall customer satisfaction.Mentor, motivate, and be accountable for the performance and culture of a team of customer service agents.Maintain deep knowledge of processes, products, and day-to-day operational projects.Ensure adherence to policies and operational guidelines.
Embrace the Future of E-Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, revolutionizing the way you buy, sell, and discover your favorite items. Our mission is to redefine e-commerce by seamlessly merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote-first team, we thrive on innovation, united by our core values. With offices in the US, UK, Germany, Ireland, and Poland, we are on a journey to shape the future of online marketplaces together.From fashion, beauty, and electronics to collectibles such as trading cards, comic books, and even live plants, our live auctions cater to every interest.And this is just the beginning! As one of the fastest-growing marketplaces, we seek bold, innovative problem solvers across various functions. Stay updated with the latest from Whatnot through our news and engineering blogs and join us in empowering individuals to transform their passions into thriving businesses while fostering connections through commerce. Role OverviewAs a member of the Customer Experience team, your primary responsibility will be to deliver an exceptional user experience through enhanced process management, order oversight, and efficient problem resolution. You will be committed to ensuring that our customers receive their orders promptly and that any issues are swiftly rectified.Engage with both buyers and sellers with a customer-centric approach, ensuring every interaction is positive.Address all customer inquiries regarding payments, orders, shipments, and general questions with high-quality and timely responses.Become a knowledgeable resource on Whatnot’s products, processes, and systems to facilitate positive outcomes for our users.Collaborate with various departments to troubleshoot and resolve outstanding questions and issues.Identify opportunities to reduce repeat inquiries and enhance the overall customer experience.We offer the flexibility to work from home or one of our global office hubs and value in-person collaboration for planning, problem-solving, and connection. Candidates must reside within...
Step into the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, where you can buy, sell, and explore the items you cherish. We are revolutionizing e-commerce by intertwining community, shopping, and entertainment into a unique platform tailored just for you. As a remote co-located team, we thrive on innovation, guided by our core values. With operational hubs spanning the US, UK, Germany, Ireland, and Poland, we're collaboratively crafting the future of online marketplaces.From fashion and beauty to electronics and collectibles like trading cards and comic books, our live auctions cater to diverse interests.And this is just the beginning! As one of the fastest growing marketplaces, we seek innovative and forward-thinking problem solvers across all sectors. Stay updated with the latest from Whatnot by checking our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while fostering community through commerce. Role OverviewAs a vital member of the Customer Experience team, you will play an essential role in ensuring an exceptional user experience through process enhancements, order management, and effective problem-solving. Your mission will be to guarantee that our customers receive their orders promptly, and should any issues arise, you will be dedicated to rectifying them swiftly and efficiently.Engage with buyers and sellers with a customer-first mindset, ensuring a delightful experience.Address and resolve all customer inquiries regarding payments, orders, shipments, and general questions with high-quality responses in a timely manner.Become proficient in Whatnot’s products, processes, and systems to drive favorable outcomes for our users.Collaborate with various departments to troubleshoot, research, and resolve outstanding inquiries.Identify opportunities to reduce repetitive contacts and enhance the overall customer experience.We provide flexible work-from-home options or the opportunity to work from one of our global office hubs. We value in-person interactions for planning, problem-solving, and building connections. Candidates in this role must reside in...
Be a Part of the E-Commerce Revolution with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, offering a unique space to buy, sell, and explore your favorite items. We are transforming the e-commerce landscape by merging community engagement, shopping, and entertainment into a vibrant marketplace tailored just for you. Our remote, co-located team thrives on innovation, grounded in our core values. With operations across the US, UK, Germany, Ireland, and Poland, we are collaboratively shaping the future of online marketplaces.From fashion to electronics, collectibles to live plants, our live auctions cater to all interests, ensuring everyone finds something they love.As one of the fastest-growing marketplaces, we seek innovative and proactive problem solvers across various functions. Stay updated with the latest from Whatnot through our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while fostering community through commerce. Role OverviewAs part of the Customer Experience team, you will play a key role in enhancing user satisfaction through effective order management, thoughtful problem resolution, and a commitment to continuous improvement. In this dynamic position, you will gain firsthand experience addressing real user needs while understanding the daily operations of a fast-growing company. As a Customer Experience Agent, you'll ensure customers receive their orders seamlessly, and when challenges arise, you'll take the initiative to make things right. This role is an excellent entry point for honing your problem-solving abilities, grasping product scalability, and advancing your career in a rapidly evolving marketplace.In this impactful position, you will:Engage with buyers and sellers with a customer-centric approach, ensuring an exceptional experienceAddress all customer inquiries related to payments, orders, shipments, and general questions with high quality and promptnessBecome well-versed in Whatnot’s products, processes, and systems to facilitate positive outcomes for customersCollaborate with various departments to troubleshoot, research, and resolve outstanding queries
Embrace the Future of Commerce with Whatnot!Whatnot is the leading live shopping platform in North America and Europe, dedicated to helping you buy, sell, and discover the items you cherish. We're revolutionizing e-commerce by merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote co-located team, we are driven by innovation and grounded in our core values. With operational hubs across the US, UK, Germany, Ireland, and Poland, we are shaping the future of online marketplaces together.From fashion and beauty to electronics and collectibles such as trading cards and comic books, our live auctions offer something for everyone.And this is just the beginning! As one of the fastest-growing marketplaces, we seek bold, forward-thinking problem solvers across all functional areas. Stay updated with the latest Whatnot news on our news and engineering blogs and join us in empowering individuals to transform their passions into businesses while bringing communities together through commerce. Role OverviewAs a member of the Customer Experience team, you will play a crucial role in delivering exceptional user experiences through effective order management, insightful problem-solving, and ongoing improvement initiatives. This position will provide you with valuable exposure to real user needs and insights into the daily operations of a rapidly growing company. As a Customer Experience Agent, your mission will be to guarantee that customers receive their orders promptly and efficiently. When challenges arise, you will be at the forefront, ensuring resolution. This role is an excellent starting point for developing strong problem-solving abilities, understanding product scalability, and advancing your career in a dynamic marketplace environment.This is a high-impact position where your contributions will significantly enhance our users' experiences:Engage with buyers and sellers with a customer-first approach, ensuring a memorable experience.Resolve customer inquiries regarding payments, orders, shipments, and general questions with excellence and efficiency.Become adept in Whatnot’s products, processes, and systems to drive positive outcomes for our users.Collaborate with various departments to troubleshoot, research, and resolve open questions.Continuously seek opportunities for process improvement and contribute to team goals.
About PlacemakrAt Placemakr, we redefine the intersection of home and hospitality. By blending apartment living, vacation rentals, and hotel experiences, we offer a unique stay for our guests. We collaborate with developers, property operators, and investors to curate a distinctive selection of apartment-like accommodations located in carefully chosen neighborhoods. Our tech-enabled buildings enhance guest experiences and bring significant value to the underlying real estate. Whether our guests stay with us for a night, a year, or anywhere in between, these spaces are more than just places to sleep; they are places to call home. Our property team members are pivotal in fostering thriving environments by focusing on operational excellence and delivering outstanding experiences for both residents and guests. Our non-property team members play a crucial role in supporting property operations and driving innovation across our platform. They enjoy the flexibility of a remote-first work model, allowing them to choose their location as long as they have a reliable workspace and Wi-Fi. We believe in the power of collaboration, which is why our remote teams and property leaders gather biannually at various locations across the United States.We are in search of motivated, collaborative individuals to help us expand our reach, whether in corporate roles or as part of our on-site property teams.Your ImpactAs a Guest Experience Associate at Placemakr, you will play a vital role in our commitment to exceptional service, acting as the primary point of contact for guests and residents throughout their stay and beyond. We are looking for individuals who embody Placemakr’s Community Norms, exhibit a proactive attitude, and consistently strive to exceed expectations to ensure satisfaction for our internal and external customers. As an essential member of our on-site Property Team, you will uphold our mission through every task and interaction, demonstrating that outstanding service is at the heart of our operations.This is a full-time position requiring availability to work weekdays, weekends, evenings, and holidays on a rotational basis.Benefits and Perks- Competitive pay rate- Generous monthly bonus program of up to $500/month- Company stock options- 401k with a 4% employer matching program
The Digital Customer Solutions Manager will drive the strategic vision and operational execution of APS's customer digital experience. This role involves leading the Digital Customer Solutions team and collaborating with various partners to develop and implement strategies, manage day-to-day operations, and oversee the development and maintenance of all customer digital channels, including aps.com, mobile applications, alerts, notifications, and new digital engagement avenues. The manager will also be responsible for cross-departmental governance, reporting, and executive communication. The role requires providing 24/7 operational support and emergency response as necessary, acting as the business owner of all digital experiences crafted for customers.Key Responsibilities1) Lead a customer-centric team to design, implement, and manage all digital experience channels, including APS.com and mobile apps. Responsibilities include developing a digitalization strategy, roadmap, and management plan focused on customer usability, interface design, technical integration, IT coordination, and content creation.2) Develop and manage a digital customer program portfolio aimed at optimizing customer experiences, managing utility expenses, enhancing customer savings, and aligning with relevant regulations. Establish annual goals and operational plans to meet or exceed user experience and participation targets. Utilize customer management systems to analyze inquiries and drive improvements.3) Propose new programs or enhancements to existing ones based on benchmarking, market research, and best practices. Ensure digital strategies are designed and executed to provide an optimal customer experience in compliance with evolving regulations and technologies.4) Lead change management initiatives to enhance internal processes using an agile approach.5) Cultivate and manage relationships with customer solution vendors. Collaborate with the Procurement department to negotiate contracts and agreements to maximize operational performance and shareholder benefits. Monitor compliance and validate vendor performance against program expectations.
Become a Key Player in the Blacksmith Agency!At Blacksmith Agency, a premier boutique digital agency located in Phoenix, AZ, we pride ourselves on delivering exceptional custom website design and development services. Our mission is to craft digital products and immersive online experiences that resonate with user expectations and leverage data-driven insights. We've partnered with industry-leading clients such as Google, General Electric, Voss Water, and Arizona State University, helping them achieve their ambitious business goals.If you're passionate about digital media and technology, we invite you to join our dynamic team of creative and talented individuals!Position Objectives:Research:Lead comprehensive research into industry trends, competitive landscape, and consumer insights to create and deliver impactful concepts and recommendations to internal teams and senior-level clients.Conduct stakeholder interviews and guide primary and secondary research during the early stages of projects, reviewing analytics and other materials to extract valuable findings for project teams.Plan and implement seamless, user-centered digital experiences for diverse key audiences.Consult:Transform complex human motivations and behaviors into the creation of visually appealing yet functional digital products.Formulate strategic recommendations for project direction based on research insights, industry expertise, digital best practices, collaboration with creative teams, and client objectives.Guide clients and internal teams in fostering strategic alignment across all related tactics and projects to meet overarching business goals.Balance user needs, client objectives, and team requirements to solve problems and design extraordinary user experiences.Present:Craft and deliver compelling presentations of approaches and recommendations to internal teams and prospective clients.Engage in new business development meetings and collaborate with account directors to enhance client satisfaction and drive growth in key accounts.Build:Conduct stakeholder interviews and facilitate strategy workshops.
As the Director of User Experience (UX) at Collabera, you will lead our UX team in creating innovative design solutions that enhance user satisfaction and drive business success. You will be responsible for developing strategic UX initiatives, overseeing design projects, and ensuring a cohesive and engaging user experience across all platforms. Your leadership will guide the team in user research, usability testing, and the implementation of UX best practices.
