Customer Experience Associate - Remote Opportunity

Join Metropolis as the Director of Workplace Experience, where you will lead our efforts to create an inspiring and productive work environment. In this key leadership role, you will be responsible for enhancing the overall employee experience, ensuring that our workplace is dynamic, inclusive, and aligned with our company's vision. You will collaborate with…

Join Metropolis as a Senior Workplace Experience Lead, where you will play a pivotal role in enhancing our workplace culture and employee engagement. We are seeking a dynamic leader who is passionate about creating exceptional workplace experiences and driving initiatives that foster collaboration and innovation.Your responsibilities will include developing and implementing strategies that enhance the employee experience, collaborating with cross-functional teams, and utilizing data-driven insights to inform decision-making. You will also lead the planning and execution of workplace events and programs that promote inclusivity and well-being.

Location: Based On-site 5 days/week in LA HQAbout Us:At Thrive Causemetics, we believe in being Bigger Than Beauty™. As an independent and female-owned beauty brand, we specialize in high-performance vegan cosmetics while giving back to our community. Every product purchased contributes to our mission of making a positive impact, as all Thrive Causemetics products are paraben-free, sulfate-free, and cruelty-free.We are passionately committed to creating a collaborative and inclusive workplace where every voice is valued. Our culture prioritizes wellness and fosters a strong work ethic in a vibrant environment where our team members are inspired by their work.Ideal Candidate:We seek a beauty enthusiast and visionary leader who possesses a data-driven mindset to lead our Customer Experience team through an exciting growth phase. Your unique combination of operational excellence and a leadership approach that harmonizes empathy with efficiency is essential. You are passionate about beauty and excel at supporting high-performing teams while valuing individual contributions. Your experience in guiding teams through change and scaling operations will be invaluable as we build a foundation for sustainable excellence.As a proactive innovator and systems thinker, you understand the importance of implementing the right tools, workflows, and technologies to enhance performance in a customer-centric setting. You view AI, automation, and customer experience technology as strategic tools that improve resolution times, service consistency, and empower team members. With attention to detail and a comprehensive perspective, you ensure teams find purpose and pride in their work. If you are excited about beauty, brand loyalty, and delivering exceptional service experiences, we want to hear from you.

At Monks, we prioritize the safety of our candidates. Please be wary of fraudulent job postings and recruitment activities that may misuse our company name. We will never ask for payment or bank information during the recruitment process. While we may reach out via LinkedIn, all applications must be submitted through our official website (monks.com/careers).About the RoleWe are makers. Our curiosity drives us to create, and we believe that the best way to validate an idea is to bring it to life.As the Creative Director, Interactive & Retail Experiences, you will be the architect of the "magic moment"—the instant a user interacts with a device and realizes its necessity. Reporting to the Group Creative Director of Emerging Experiences, you will take charge of the digital representation of Google hardware and software in the physical realm.Your expertise lies in the screen, but your environment is the store. You'll spearhead the development of top-notch interactive demos for global retail spaces (including Google Store, Best Buy, etc.) and event activations. You embody a hybrid creative leader: part UX architect, part product designer, and part storyteller, skilled in transforming intricate AI features into intuitive, engaging, and "Google Grade" interactions.

About Us:At Industrious, we are proud to be the premier provider of premium workplace-as-a-service, recognized for creating some of the highest-rated workplaces in the industry. Our mission revolves around fostering exceptional experiences for teams of all shapes and sizes, including our own. We believe that great days at work are built on collaboration, creativity, and camaraderie. If you thrive in a dynamic, team-oriented environment and love generating innovative ideas, we want you on our team!Embracing Authenticity: We understand that diverse backgrounds, perspectives, and ideas are essential for success. At Industrious, we are committed to cultivating an inclusive and respectful workspace where everyone can be their authentic selves. We celebrate individuality and recognize that our greatest achievements come from working together as one cohesive unit.We take pride in our accolades, having been named one of America’s 500 fastest-growing companies by Inc. Magazine in 2020 and recognized as one of Forbes’ Best Startup Employers.To explore career opportunities with us, visit www.industriousoffice.com/careers.Role Overview:This is an in-person hospitality role, requiring you to be on-site five days a week. Candidates should reside within a commutable distance of Los Angeles, CA. We offer a competitive compensation package that includes excellent commuter benefits!As a Member Experience Manager, you will serve as the primary problem solver and experience architect for our members. You will be the key connector within your location, utilizing your business acumen to manage details and communications that ensure seamless operations. Your confidence will enable you to engage comfortably with all stakeholders, including CEOs, while your enthusiasm for networking will help you represent Industrious in the local business community. You will actively seek potential members and provide them with exceptional workplace experiences. Your natural curiosity will facilitate our consultative sales approach, allowing you to identify and meet the needs of our clients. You will orchestrate remarkable events and enjoy the effort required to make them successful. Your passion for helping others will shine through in every interaction.

Join Hadrian - Shaping the Future of ManufacturingHadrian is at the forefront of revolutionizing manufacturing for aerospace and defense industries, enabling organizations to produce rockets, satellites, jets, and ships with unprecedented speed and cost-efficiency. Through an innovative blend of advanced software, robotics, and comprehensive manufacturing solutions, we are reimagining the production of vital components for America.With a recent $260 million Series C funding round, we are excited to announce the launch of a new 270,000 square foot factory in Mesa, Arizona, which will create 350 immediate jobs. Our new headquarters will facilitate thousands of future hires, alongside the initiation of Hadrian Maritime to enhance naval production. Furthermore, we are introducing a Factory-as-a-Service model that provides complete systems rather than just individual components.Partnering with startups, Tier 1 and Tier 2 suppliers, and major defense contractors, we aim to scale production capabilities, minimize costs, and expedite delivery on mission-critical projects. Supported by esteemed investors such as Lux Capital, Founders Fund, and Andreessen Horowitz, our rapidly expanding team shares a collective vision to reindustrialize American manufacturing for the 21st century and beyond!The OpportunityAs a pivotal element in our organizational success, the workplace at Hadrian is designed to foster speed, focus, and execution. As we experience rapid growth across various locations, we seek a seasoned leader to architect, develop, and scale the workplace services function that empowers our teams. This role encompasses oversight of office environments, shared spaces, physical security, and non-machine-related infrastructure at our manufacturing sites.We are looking for a Workplace Services Leader to establish and spearhead the workplace services function within Hadrian. This individual will set strategic direction, build and manage a high-performing team, and oversee programs and vendor relationships that ensure our workplaces operate seamlessly. Initially, this role will require hands-on involvement due to the rapid pace of growth and smaller team size, but the primary focus will be on quickly building the team and transitioning operational execution to coordinators, specialists, and facilities staff as swiftly as possible.This is a leadership position ideal for someone adept at system-level thinking, capable of moving swiftly while establishing structured processes during an aggressive scaling phase.

NVE Experience Agency is a dynamic brand experience and production agency committed to crafting culturally-rooted ideas with the belief that 'The Right Moment Will Transform Someone Forever.' Our talented team of creatives, strategists, and producers develop insight-driven concepts that engage consumer attention, fostering commitment, action, and lasting brand loyalty. Position Overview: As part of the Client Services team at NVE, you will be instrumental in driving growth for our clients, our business, and our teams through outstanding partnership, strategic insights, and premium brand experiences. We are looking for an Associate Account Director to spearhead integrated experiential programs and manage key workstreams while acting as a trusted client partner. This role will emphasize end-to-end program execution while contributing to business growth, financial planning, and robust client relationships. The ideal candidate will mentor junior team members, refine team workflows, and enhance cross-functional collaboration across various programs. You will also play a vital role in RFP development and identifying organic growth opportunities while further honing your leadership skills to support overall account success. Key Responsibilities: Project Management: Oversee large (Tier 1) experiential campaigns, ensuring seamless operational execution and alignment across timelines, deliverables, and resources. Project Ownership: Manage mid-size (Tier 2) projects from inception to completion, guiding project teams and facilitating onsite execution. Business Impact: Assist in developing scopes, identifying growth opportunities, and enhancing business and financial acumen across assigned accounts. Client Relationships: Cultivate strong client relationships at the project level, providing proactive strategic counsel and elevating stakeholder trust. New Business & Growth: Contribute to new business initiatives and identify pathways for organic growth.

NVE Experience Agency is a premier brand experience and production agency focused on developing culturally rooted ideas and experiences that resonate deeply, guided by the belief that 'The Right Moment Will Transform Someone Forever.' Our dedicated team comprises innovative creatives, strategic thinkers, and skilled producers who transform consumer engagement into lasting loyalty. Position Overview: NVE Experience Agency is on the lookout for a dynamic Director of Production to spearhead production initiatives for a prominent client in the tech industry. This role will require overseeing a diverse portfolio of events, ensuring seamless execution from concept through delivery, with a particular focus on B2B engagements. Responsibilities are primarily divided into two key areas: Collaborating with key client stakeholders to develop comprehensive annual event strategies, including budget management, resource allocation, timeline creation, and providing oversight to production teams and clients. Acting as the Executive Producer (EP) for large-scale, intricate B2B events, taking full ownership of project execution. Exceptional relationship-building skills, a service-oriented mindset, and the ability to present multiple solution options are vital for success in this position. Key Responsibilities: Manage the successful delivery of complex, high-profile projects from conception through to execution. Establish and uphold production standards and best practices to ensure outstanding operational performance. Function as a strategic problem-solver, addressing escalations proactively and providing effective solutions. Cultivate and sustain senior-level client relationships, ensuring consistent client satisfaction and long-term engagement. Guide teams in managing client expectations, project scope, budgets, and timelines with assurance. Collaborate with group leadership to align on client needs and project scope effectively. Ensure all projects achieve profitability targets while upholding the highest quality standards. Oversee resource allocation across projects, optimizing efficiency and ensuring the effective utilization of both internal and external resources. Work with account leadership to formulate appropriate short, medium, and long-term business plans, including forecasting, achieving billable targets, and assessing headcount needs. Lead production efforts across a retained client and an annual calendar of event activities.

Remote position (USA or Canada) No agencies, please. Maximus Tribe is a telehealth company focused on performance medicine. The team works to provide resources, a supportive community, and clinical expertise to help people improve health, wellness, and hormonal balance. With an 8-figure ARR, strong cash reserves, and a track record of doubling revenue year over year, Maximus Tribe has secured $15 million in funding from venture capital firms such as Founders Fund and 8VC, along with angel investors from organizations like Bulletproof, Tinder, Coinbase, Daily Stoic, and Shopify. Role overview The Director of Digital Experience & Conversion Rate Optimization leads the design and ongoing improvement of the digital journey before conversion. This role shapes how prospective customers discover, assess, and ultimately join Maximus Tribe. Oversight covers the entire digital acquisition ecosystem, from initial search through to conversion, and also influences the experience after conversion. The primary objective is to build systems that drive organic growth and set new benchmarks for conversion rates within the industry. Key responsibilities Website & Conversion Optimization Own the Maximus marketing website and ensure it serves as the primary engine for customer conversion by optimizing all conversion-related elements. Lead the migration from Sanity CMS to Webflow, developing a modern, marketer-friendly platform that minimizes dependence on engineering resources. Design and manage a test-and-learn landing page program, continuously building, testing, and refining acquisition funnels and conversion paths. Utilize AI tools such as Claude and Claude Code to make rapid site updates, content changes, and optimizations without waiting for engineering support. Enhance site architecture, page speed, and technical performance to improve user satisfaction and raise conversion rates. Implement personalization strategies that adapt experiences based on visitor behavior, source, and intent. Set and surpass ambitious targets for website conversions and user engagement.

At haus, we foster an environment where creativity thrives through collaboration and innovation. We are in search of a Creative Director who possesses both strategic acumen and a profound passion for the craft. This role is not just about vision; it's about getting hands-on in the creative process and guiding a team towards excellence.This position requires you to be an active creative partner for our clients, a mentor to your team, and a pivotal voice in establishing the standards of outstanding work at haus.Key Responsibilities:Oversee the creative development of digital experiences from initial concept through to execution, ensuring that each project is both strategically aligned and aesthetically compelling.Serve as a trusted creative advisor to clients, clearly articulating ideas, building trust, and driving projects forward.Mentor and nurture designers and other creatives, cultivating a culture of curiosity, craftsmanship, and accountability.Collaborate closely with strategy, development, and production teams to realize ideas in innovative and feasible ways.Contribute to shaping the creative voice and standards of haus across every project we undertake.Qualifications:Minimum of 5 years of experience in design or creative direction, with a robust portfolio showcasing digital experiences, campaigns, or interactive work.A strategic thinker who understands how creative decisions align with business objectives and can communicate this connection effectively.Demonstrated experience in leading and developing creative teams.Proficiency in modern design tools such as Figma and Adobe Creative Cloud; familiarity with responsive design, HTML/CSS, and the construction of digital products.A collaborative mindset with a focus on the quality of work over individual recognition.Exceptional communication skills, capable of presenting and justifying creative choices with clarity and conviction.

Join monks as a Temporary UX Strategy Director in the vibrant city of Los Angeles! We are seeking a visionary leader who can shape and drive exceptional user experiences across our digital platforms. In this role, you will collaborate with cross-functional teams to develop user-centered strategies that enhance product usability and customer satisfaction.Your expertise will be crucial in guiding design decisions, conducting user research, and implementing best practices in UX strategy. If you are passionate about creating meaningful user experiences and have a proven track record in UX leadership, we want to hear from you!

Founded in 2006 by passionate gamers, Riot Games is dedicated to creating player-centric game experiences. Our flagship title, League of Legends, launched in 2009, remains the most played video game globally with over 100 million monthly players. Our community is at the heart of what we do, and we are committed to continuously enhancing the League of Legends experience. We seek dedicated and ambitious professionals who are ready to share their expertise and learn from us in return. If you are someone who takes gaming seriously and loves to push boundaries, we want you on our team. About the Insights Team: Our Insights discipline empowers Rioters to make informed decisions through data analysis. Comprising a diverse group of scientists, consultants, and strategists, we advocate for players worldwide, believing that understanding their varied experiences is crucial to our mission. Our collective passion for gaming and science drives us to help others succeed. Role Overview: As the Director of Insights for WILD RIFT, you will lead our Insights discipline, which includes researchers, analysts, data scientists, and strategists. Your role will focus on utilizing data to enhance the game's features, systems, and overall player experience as WILD RIFT evolves. Your expertise in data analysis, research, and strategic thinking will be essential in advocating for players and mentoring the Insights team. You will oversee the entire Insights ecosystem for WILD RIFT, ensuring our approach is data-informed across all aspects, including game experience, marketing, esports, and partnerships. The Insights team will support products throughout their lifecycle, from identifying opportunities to assessing post-launch performance. As a trusted advisor to WILD RIFT's leadership, you'll ensure the Insights team is well-positioned to guide and support decision-making processes. You will report directly to the Executive Producer of WILD RIFT.

NVE Experience Agency is a leading brand experience and production agency that focuses on creating culturally-rooted ideas driven by the belief that 'The Right Moment Will Transform Someone Forever.' Our talented team of creatives, strategists, and producers work collaboratively to transform consumer attention into commitment, action, and lasting brand loyalty. Position Overview: NVE is on the lookout for a Senior Director / Vice President of Production to play a pivotal role within our Production department. This senior leadership position will oversee multiple teams, drive operational excellence, and ensure the seamless delivery of a diverse range of projects. In this crucial role, you will partner across departments to shape projects from inception, align teams and resources, and guarantee that all work is delivered with clarity, discipline, and high quality. The ideal candidate will be an experienced production leader capable of scaling teams, structuring complex tasks, and fostering accountability across projects, personnel, and financial outcomes. Leveling Note: This position is available for candidates at the Senior Director or Vice President level. Final leveling will be based on experience, leadership scope, and the ability to drive strategic impact within the organization. Key Responsibilities: Lead Teams & Oversee Delivery: Manage multiple production teams across various projects and clients. Directly oversee senior production talent including Directors, EPs, and Senior Producers. Ensure effective team structures and successful execution. Act as a senior escalation point, providing guidance on complex or high-risk projects. Shape Projects from the Start: Lead production involvement in early-stage planning and new business initiatives. Define production approaches, budget frameworks, staffing models, and execution strategies. Collaborate with Accounts, Strategy, and Creative teams to ensure ambitious yet executable ideas. Drive Resourcing & Accountability: Ensure appropriate resource allocation and team accountability across all stages of production. Continuously assess project outcomes and implement improvements.

Join Hadrian in Shaping the Future of Manufacturing!At Hadrian, we are revolutionizing the aerospace and defense industries through our cutting-edge autonomous factories. By leveraging advanced software, robotics, and comprehensive manufacturing capabilities, we empower companies to produce rockets, satellites, jets, and ships at unprecedented speeds—up to 10x faster and at half the cost. We are on a mission to redefine how America manufactures its most vital components.With a recent $260 million Series C funding round, we are excited to expand our footprint with a new 270,000 square foot factory in Mesa, Arizona, creating 350 immediate job opportunities. As we establish our new headquarters and launch Hadrian Maritime for naval production, we are also introducing a Factory-as-a-Service model that delivers integrated systems rather than mere parts.Collaborating with startups, Tier 1 and Tier 2 suppliers, and major defense contractors in the realms of space, shipbuilding, and aviation, Hadrian is dedicated to scaling production, reducing costs, and accelerating the delivery of mission-critical projects. Supported by prominent investors such as Lux Capital, Founders Fund, and Andreessen Horowitz, our rapidly growing team shares a collective vision to reindustrialize American manufacturing for the 21st century and beyond.Your RoleAs a Developer Experience Engineer, you will play a pivotal role in transforming how our engineers design and deploy software at Hadrian. Your expertise in Go, Python, and TypeScript will enable you to create intuitive tools, command-line interfaces (CLIs), and automation processes that simplify complex infrastructure challenges. You will develop Kubernetes operators, craft ChatOps integrations, and design configuration systems using CUE to minimize operational toil. This role is a harmonious blend of software engineering proficiency and platform-oriented thinking, all aimed at enhancing our manufacturing innovation.Your ResponsibilitiesDesign and implement CLI tools using Go for streamlined developer workflows.Create Kubernetes operators to automate infrastructure provisioning.Develop Slack bots and ChatOps integrations to facilitate self-service operations.Build GitHub Actions and reusable CI/CD workflows for automation.Implement CUE schemas and tools for effective configuration management.Integrate ArgoCD, Kargo, and Holos for sophisticated GitOps workflows.Write Python scripts and tools for build automation and testing.Develop TypeScript-based web tools and Visual Studio Code extensions.

Role overview The Customer Experience Lead at truemed plays a key role in shaping every stage of client interaction. This position is based in either Los Angeles, CA or Austin, TX. The main focus is to raise client satisfaction and nurture lasting relationships with customers. What you will do Manage and guide a team dedicated to providing excellent service for truemed clients Evaluate customer feedback to spot trends and highlight opportunities for improvement Create actionable recommendations based on analysis of customer data Put new strategies in place to enhance the customer journey and deepen engagement Promote a culture centered on service and strong, ongoing client partnerships

CLO Virtual Fashion, established in 2009, is at the forefront of revolutionizing the digital fashion landscape through its cutting-edge 3D clothing simulation technology. We offer a comprehensive suite of clothing-related services that encompasses every stage from conception and design to manufacturing, marketing, fitting, and styling, all driven by advanced 3D clothing simulation algorithms. Our innovative tools, such as CLO, Marvelous Designer, and Jinny, guide the entire costume design journey, supported by specialized platforms like CLO-SET and CONNECT to ensure a seamless and sustainable workflow. Our solutions also enable the integration of physical and digital garments within the CLO ecosystem. As a leader in the global digital fashion sector, CLO Virtual Fashion operates 13 offices across 11 countries, including regions in Asia, North America, Europe, and South America, and is continuously expanding its international presence to cater to a diverse clientele. Position Overview We are seeking a passionate and proactive Employee Experience Manager to join our Los Angeles team. This role bridges various company functions such as administrative support, accounting, finance, and operations, aligning with our shared objectives. In this position, you will play a pivotal role in enhancing our mission by managing business support across our global offices, navigating diverse cultures and policies. You will serve as a key point of contact for internal teams and C-level executives while acting as a valuable resource for our entire community. Responsibilities include overseeing all accounting and business administration tasks, human resources, office management, and project coordination. As part of a dynamic small team based in Los Angeles, your versatility, creativity, and enthusiasm for the industry will be crucial.

Join our vibrant team as an Art Director at our-place, where creativity meets functionality. As an Art Director, you will be responsible for shaping the visual identity of our brand, ensuring that our designs resonate with our audience and reflect our commitment to quality and innovation.Your role will involve collaborating with cross-functional teams to develop engaging marketing campaigns, overseeing the design process from concept to execution, and mentoring junior designers. You will have the opportunity to lead projects that define our brand’s aesthetic and enhance our customer experience.

Hadrian Automation builds autonomous factories for the aerospace and defense sectors, supporting the production of rockets, satellites, jets, and ships. The company combines advanced software, robotics, and manufacturing solutions to improve speed and efficiency in American manufacturing. Recent milestones include opening a large factory in Mesa, Arizona, and expanding into naval production and Factory-as-a-Service offerings, with continued growth backed by major investors. Role overview The Employee Experience Program Manager in Los Angeles acts as both a cultural ambassador and a program manager, shaping the full employee journey at Hadrian. This position designs and manages programs, rituals, and systems that foster engagement from onboarding through development and retention. The focus is on building scalable frameworks that promote clarity, connection, belonging, and alignment throughout the organization. This role combines employee engagement, program management, internal communications, and culture building. It requires balancing strategic planning with hands-on execution, ensuring operational structures support smooth and genuine program delivery. Success depends on proactive, thoughtful work that values people and recognizes the importance of intentional systems and experiences in building a strong culture. What you will do Act as a cultural ambassador by turning company values into real programs, rituals, and daily experiences for employees. Help protect and nurture the unique aspects of Hadrian’s culture during growth. Develop and manage a 12-month programming calendar for employee experience, making sure each month features at least one intentional and meaningful initiative.

About CrunchyrollFounded by passionate fans, Crunchyroll is dedicated to delivering the vibrant art and culture of anime to an enthusiastic community. We serve over 100 million anime and manga lovers across more than 200 countries and territories, connecting them with the stories and characters they adore. Our offerings span online and in-person experiences, including streaming video, theatrical releases, games, merchandise, events, and much more—all powered by the beloved anime content.Join our dynamic team and help us shape the future of anime!About the RoleAs the Vice President of Product, Membership Experience, you will play a pivotal role as a senior product leader in shaping and scaling Crunchyroll’s flywheel product offerings, such as Games, Interactive content, eCommerce, and Theatrical experiences. Your mission will be to enhance overall membership value through these diverse product portfolios.This position involves overseeing a team of product specialists dedicated to ensuring each product offering provides a robust standalone experience while supporting business owners in enhancing engagement, retention, and long-term membership value.You will collaborate closely with the VP of Streaming Experience to seamlessly integrate flywheel products into the broader SVOD membership journey, and work alongside the SVP of Platform & Monetization to guarantee scalable, reliable product foundations.Core Areas of ResponsibilityFlywheel Product OwnershipLead the product strategy, roadmap, and execution for: Digital Manga, Games, Interactive, eCommerce, TheatricalEnsure high-quality, scalable product foundations for each business (e.g., APIs, developer tools, storefronts, content surfaces).Membership Value & Flywheel StrategyDefine how each flywheel product enhances:Membership valueSubscriber growthEngagementRetentionDrive the strategy for connecting flywheel products with the SVOD experience in partnership with the VP of Streaming Experience.Business Alignment & AccountabilityAct as the primary product partner for flywheel business owners.Make informed product decisions aligned with business goals.