Customer Experience (CX) Manager

RISEMakati City

On-site Full Time Employee

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Qualifications

Bachelor's degree in Business Administration, Marketing, or a related field. Minimum of 5 years experience in customer experience management or a related role. Strong analytical skills with the ability to interpret customer data and feedback. Proven track record in designing and executing customer feedback programs. Excellent communication and interpersonal skills. Experience in project management and the ability to work collaboratively across departments. Familiarity with NPS and customer journey mapping is a plus.

About the job

RISE is dedicated to transforming the digital landscape of the Philippines by enhancing internet connectivity and delivering exceptional support to our business and wholesale partners. Our initiatives, including GetaFIX and Open Access Network, set the standard for reliable and swift installation services. We foster a culture of transparency and accountability, encouraging our team members to surpass expectations and collaborate in advancing the nation’s digital framework.

As the Customer Experience (CX) Manager, you will be a crucial strategic partner in bridging customer insights with organizational transformation. You will lead the comprehensive design and implementation of both relational and transactional Net Promoter Score (NPS) programs. This role involves close collaboration with various department heads to translate qualitative feedback into impactful Service Improvement Plans (SIPs), aimed at minimizing customer friction and enhancing overall business performance.

About RISE

At RISE, we are on a mission to revolutionize the internet experience for the Philippines. We provide top-notch services and unparalleled support to our partners, ensuring that we lead the way in connectivity efficiency. With a focus on innovation and customer satisfaction, we are committed to making a significant impact on the digital landscape of our country. Join us in our journey to create a connected future!

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