Customer Experience Insights Professional (Saudi Nationals Only)

On-site Full-time

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Qualifications

Bachelor's degree in Business, Marketing, or a related field. Minimum of 3 years of experience in customer insights or market research, preferably in the Gulf region. Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. Excellent communication skills, both verbal and written, with the ability to present findings effectively. Proficient in data analysis tools and market research methodologies. A passion for e-commerce and a commitment to enhancing customer experiences.

About the job

Excited to learn more about Trendyol?

Founded in 2010, Trendyol embodies a dynamic startup spirit that has propelled us to become Turkey's first decacorn, trusted by 30 million customers and over 250,000 sellers. Supported by leading investors like Alibaba, General Atlantic, and Softbank, we have expanded our footprint internationally with offices in Berlin, Amsterdam, Luxembourg, and London in 2022. And we're just getting started!

Technology at Our Core

We view technology as the cornerstone of our operations, driving the evolution of e-commerce. Our dedicated team has helped us rank among the top 5 e-commerce companies in EMEA, facilitating over 1.5 million parcel deliveries daily across 27 countries.

Growth is Our Essence

As a vibrant company, we are in a constant state of growth and evolution. Our initiatives, including Trendyol Tech, a premier R&D center, Trendyol Express, our rapidly expanding delivery network, Dolap, the leading second-hand goods platform, and Trendyol Go, our immediate food and grocery delivery service, position us to become the world's foremost e-commerce platform.

Committed to Positive Change

Beyond business successes, we aim to positively impact our customers, partners, and communities. By digitizing merchants and SMEs and promoting women's economic empowerment, we are dedicated to building a sustainable future.

JOIN OUR TEAM

At Trendyol International, we offer an exhilarating growth environment where you can drive strategic changes that yield meaningful results. We seek a curious and proactive Customer Experience Insights Specialist to join our international growth journey, focusing on uncovering local consumer insights within the Gulf region. Your local expertise will be instrumental in shaping strategies, enhancing customer experiences, and propelling business growth as part of a small, agile team dedicated to international consumer insights and research initiatives.

About Trendyol

Trendyol is a pioneering force in e-commerce, having transformed the industry landscape since our inception in 2010. With a robust community of 30 million customers and 250,000 sellers, we are proud to be Turkey's first decacorn. Our ambition is fueled by significant investments from globally recognized firms such as Alibaba and Softbank, enabling our expansion across Europe and beyond. We are committed to leveraging technology for sustainable growth and making a positive impact on society.

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