About the job
Treatwell is looking for a Dutch-speaking Customer Experience Specialist to join the London team. This role serves as the first point of contact for both customers and salon partners, handling phone calls, emails, and chats. The position covers a range of topics, from software support to resolving service questions. Customer Experience Specialists report to the Team Lead and work in an international environment, with shifts available up to 40 hours per week, Monday through Friday.
What You Will Do
- Provide thoughtful and efficient support to customers and salon partners across all channels.
- Use Salesforce and Slack to track information and communicate with team members.
- Resolve issues and help facilitate positive conversations between customers and salons.
- Handle a variety of inquiries with confidence and professionalism.
- Advise salon partners and support their business growth, developing your commercial skills along the way.
What We Look For
- Fluent communication skills in Dutch and English, both spoken and written.
- Additional language skills (French or German) are an advantage.
- Strong attention to detail and the ability to work efficiently.
- Organized and able to plan your day to meet targets.
- Available to work Monday through Friday.
- Positive attitude and a proactive approach to responsibilities.
About Treatwell
Treatwell is a team of 800 people across Europe, offering advanced salon software connected to Europe’s largest booking platform. With partnerships spanning over 50,000 salons in 13 countries and more than 8 million bookings processed each month, Treatwell continues to drive digital change in the hair and beauty industry.
Benefits
- Work for a mission-driven company focused on transforming the beauty industry across Europe.
- 28 vacation days, plus public holidays.
- Monthly £40 Treatwell voucher.
- Attractive pension scheme and comprehensive parental leave policy.
- Support for career development.
