About the job
Are you passionate about creating a welcoming environment for others? Join us as a Customer Experience Specialist, where your role will be pivotal in making our residents feel at home and assisting potential residents in discovering their ideal apartment! Your positive demeanor, exceptional communication skills, and proactive problem-solving abilities will contribute to ensuring that everyone experiences the warmth of #HomeAtLast at Stonebriar of Frisco Apartments in Frisco, TX. Don't miss out on the chance to apply today!
This is a full-time position with a flexible schedule, including weekends and evening hours.
As a Customer Experience Specialist, you will:
- Leverage your vibrant personality, strong communication skills, and creativity to enhance the customer experience.
- Greet all customers, including prospects, residents, and vendors, with a smile.
- Provide prompt and courteous responses to all resident and prospect inquiries via phone, email, and text.
- Handle all incoming phone calls with detailed note-taking.
- Ensure apartments are show-ready daily and for upcoming move-ins.
- Conduct regular walkthroughs of buildings, amenities, and vacant apartments to uphold Cottonwood standards, including the tour path and welcome experience.
- Be knowledgeable about pricing and details of all available apartment homes to assist prospective renters.
- Collaborate in planning community events and managing social media marketing efforts.
- Maintain organization in the package room as deliveries arrive.
- Nurture community communications and vendor relationships.
- Embark on a career journey with opportunities for advancement into management roles.
