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Experience Level
Entry Level
Qualifications
To excel in this role, you should possess excellent communication skills, both verbal and written, and have a knack for problem-solving. A customer-centric mindset is essential, along with the ability to work in a fast-paced environment. Previous experience in a customer service role is preferred, but we welcome enthusiastic candidates eager to learn and grow.
About the job
Motorway seeks a Customer Experience Specialist based in Brighton. This role centers on helping customers, handling their questions, and resolving concerns through several communication channels. The aim is to make sure each customer finishes their interaction feeling satisfied and confident in the service received.
Key responsibilities
Communicate with customers via phone, email, and chat
Address inquiries promptly and work through any issues that arise
Listen carefully to customer needs and provide clear, actionable solutions
Build strong relationships and foster loyalty to the Motorway brand
About Motorway
Motorway is a rapidly growing company dedicated to revolutionizing the car selling experience. Our innovative platform connects car sellers with dealers, ensuring a hassle-free process. We pride ourselves on our customer-first approach and are looking for passionate individuals to join our dynamic team.
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