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Join our dynamic team at Articulate as a Customer Happiness Specialist, where you'll play a pivotal role in enhancing our customers' experiences. You will be responsible for addressing customer inquiries, providing solutions, and ensuring a remarkable customer journey. Your passion for customer service and problem-solving skills will be essential in helping us maintain our commitment to excellence.
Articulate is a leading provider of e-learning software and services, dedicated to empowering individuals and organizations through innovative learning solutions. Our commitment to quality and customer satisfaction has made us a trusted partner in the education sector.
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Articulate
Join our dynamic team at Articulate as a Customer Happiness Specialist, where you'll play a pivotal role in enhancing our customers' experiences. You will be responsible for addressing customer inquiries, providing solutions, and ensuring a remarkable customer journey. Your passion for customer service and problem-solving skills will be essential in helping …
ClickUp
At ClickUp, we are more than just software developers; we are pioneers shaping the future of work! In a landscape flooded with inefficiency, we envisioned a superior approach. This vision led to the creation of the first truly integrated AI workspace—combining tasks, documents, chat, calendar, and enterprise search—enhanced by intelligent, context-driven AI. Our goal is to empower millions of teams to overcome barriers, regain their time, and achieve unprecedented productivity. By joining ClickUp, you will have the unique opportunity to explore, utilize, and innovate with AI, influencing not only our product but also the future of work itself. Become a part of our bold and visionary team, and help us redefine what’s possible! We are currently seeking a skilled Customer Renewal Specialist to maintain ongoing engagement with our customers, ensuring timely contract renewals, fostering customer loyalty, and identifying opportunities for expansion. In this vital role, you will be instrumental in securing renewals, reducing churn, and driving revenue growth through upselling and cross-selling initiatives.As a key member of our Growth organization, you will be integrated into a global Renewals Team, collaborating closely with Account Executives, Finance, Legal, Customer Success, and Sales Leadership to refine renewal strategies. Your focus will also be on continuously enhancing playbooks, processes, and forecasting accuracy to improve efficiency and maximize customer retention.ResponsibilitiesTake charge of the entire renewal process, from initial customer outreach and negotiations to finalizing contracts and execution.Develop renewal strategies that harmonize customer expectations with internal pricing structures, commercial guidelines, and revenue objectives.Work collaboratively across functions with Customer Success, Finance, Legal, and Sales to enhance customer retention, ensure contract precision, and facilitate timely renewals.Negotiate renewal conditions, pricing modifications, seat adjustments, contract durations, and package offerings to meet customer needs while aligning with organizational goals.Maintain a dynamic 90-day renewal forecast segmented by territory with precise close dates, risk indicators, and anticipated outcomes.Identify signs of expansion proactively and create upsell, add-on, and cross-sell opportunities based on product engagement, adoption metrics, and evolving customer demands.Evaluate customer health and risk indicators, addressing potential churn early and collaborating with internal teams on retention strategies.Refine renewal playbooks, outreach sequences, and internal processes to enhance account retention and boost ARR.
Employment Hero
About UsAt Employment Hero, our mission is to simplify employment, making it easier and more valuable for everyone. Our comprehensive Employment Operating System integrates hiring, HR, payroll, and benefits into a seamless solution.Since launching in 2014, we’ve experienced remarkable growth, achieving a valuation of $2 billion and expanding our presence across six countries: Australia, New Zealand, Singapore, Malaysia, the UK, and Canada. We proudly serve over 300,000 businesses and support more than 2 million employees worldwide.The EH WayOur unique company culture, known as The EH Way, defines how we operate:Mission-Driven: Every decision we make aligns with our core mission.Remote First: We embrace remote work, encouraging asynchronous communication and autonomy.AI First: AI is central to our operations, driving innovation and scalability.Apolitical: We remain neutral on political or social matters unless they impact our mission.Values-Driven: We exemplify our values consistently.Performance-Oriented: We set high standards and strive for excellence.The RoleAs a Customer Care Specialist in our Customer Experience team, you will play a crucial role in supporting our customers post-implementation of the Employment Hero HR product. Your responsibilities will include addressing customer inquiries through live chat and ticketing systems efficiently and professionally. You will ensure customer success by providing solutions and escalating issues to the appropriate teams when necessary. The expected working hours for this role are Monday to Friday from 10 PM to 7 AM local PH time.Your Key Responsibilities:Timely resolution of customer tickets, live chats, and queries related to the Employment Hero platform.Collaboration with the broader team to deliver best practices and educational support to customers.Proactive analysis of product functionality to identify user errors and system logic issues.Conducting triage on customer support issues, resolving them or assigning them to the appropriate team.Escalating product bugs or functionality concerns as needed in collaboration with seniors and team leads.Engaging with customers across multiple channels (email, chat, phone) to understand their organizational workflows.
ThriveCart
About ThriveCart:ThriveCart is an innovative platform utilized by over 50,000 users globally to drive over $5 billion in sales. Our comprehensive platform features a learning management system (LMS), affiliate management, as well as cart and checkout functionalities, making it an ideal solution for creators, coaches, consultants, and other businesses.Our platform seamlessly integrates with your existing tools and offers a user-friendly interface packed with features that empower customers to monetize their current traffic effectively. As the highest-converting cart for online businesses, ThriveCart is on a growth trajectory, is profitable, and supported by LTV SaaS Growth Funds, and we aim to expand our presence in the online business sector.Position Overview:As a Customer Support Specialist, you will play a crucial role in our support team, addressing a diverse array of customer concerns. You will utilize your in-depth product knowledge and problem-solving abilities to offer effective solutions, ensuring an exceptional customer experience. Your responsibilities will include direct customer interactions through email, live chats, and sometimes video calls, collaborating with cross-functional teams, and enhancing our knowledge base.Key Responsibilities:Diagnose and troubleshoot an array of customer issues, from technical difficulties to complex usage inquiries, creating bug tickets on JIRA and ensuring prompt and effective resolutions.Provide clear, concise, and professional communication to customers across various channels.Collaborate closely with cross-functional teams, including Engineering and Product, to address complex issues and propose improvements.Document and track all customer interactions and solutions in our support ticketing system with high accuracy.Identify trends in customer issues and recommend long-term solutions to improve support processes and product functionality.Contribute to the development and enhancement of knowledge base articles, ensuring resources are current and precise.Establish trust and rapport with customers, maintaining a calm, empathetic, and solution-oriented approach in all interactions.Proactively update customers on the status of their issues and anticipated resolution times.Embrace and act on constructive feedback to continuously enhance personal performance and alignment with the company's goals.
Job Title: ODOO Program Customization and Integration SpecialistLocation: Remote workJob Description: We are on the lookout for a talented and experienced ODOO Program Customization and Integration Specialist to become a vital part of our team. The successful candidate will play a key role in customizing and integrating the ODOO ERP system to fit our unique business requirements. This position entails working closely with different departments to gather their needs, implementing tailored solutions, and ensuring smooth integration of the ODOO system with other business applications.Key Responsibilities: Tailor the ODOO ERP system to cater to the specific needs of various departments and business processes. Create and implement custom modules, workflows, and reports within the ODOO platform. Integrate ODOO with other business applications and systems to facilitate seamless data flow and process automation. Engage with stakeholders to collect and assess requirements, providing effective solutions. Conduct regular system maintenance, updates, and troubleshooting to ensure optimal performance. Offer training and support to end-users to guarantee effective utilization of the ODOO system. Monitor system performance, making necessary adjustments to enhance efficiency. Stay abreast of the latest ODOO features, best practices, and industry trends. Document customizations, integrations, and configurations for future reference and support. Provide technical support and resolve any issues related to ODOO customization and integration. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Demonstrated experience in customizing and integrating ODOO ERP systems. Strong proficiency in Python programming and the ODOO framework. Experience with relational databases (PostgreSQL) and ORM. Familiarity with web technologies such as HTML, CSS, JavaScript, and XML. Solid understanding of business processes and ERP systems. Exceptional problem-solving and analytical skills. Effective communication and collaboration abilities. Ability to work independently and manage multiple projects concurrently. Familiarity with version control systems (e.g., Git) and deployment processes. Preferred Skills: Experience with other ERP systems and business applications. Knowledge of API integration and third-party services. Understanding of accounting and finance principles. Strong organizational and time management skills.
At SiteMinder, we recognize that the unique contributions of our employees are the driving force behind our success. We are committed to fostering a diverse and inclusive environment that values various perspectives, identities, and experiences. Our culture empowers employees to bring their authentic selves to work, and it’s through our differences that we continue to innovate the experiences we offer our customers.About Us...Since 2006, we have been dedicated to simplifying technology for hoteliers. Our cutting-edge hotel commerce platform assists accommodation owners in maximizing their online bookings effortlessly.From cozy boutique hotels to expansive hotel chains, we have empowered travelers to book unique accommodations ranging from igloos to castles, and everything in between.Today, we proudly stand as the world’s premier open hotel commerce platform, serving over 50,000 hotels across more than 150 countries, with SiteMinder’s technology facilitating over 130 million reservations annually.Role Overview: Customer Onboarding Specialist (EMEA)We are seeking a passionate Customer Onboarding Specialist to enhance our Customer Onboarding team. In this role, you will utilize your customer service skills to ensure a smooth setup, training, and ongoing success for our EMEA customers purchasing SiteMinder products.Given our diverse client base across EMEA, training sessions will be conducted via video calls, where you will adopt an engaging and informative approach to help customers effectively utilize our products and leverage all available features.Rest assured, you will not be left to navigate this alone. We offer comprehensive product and software training, as well as pairing you with a seasoned colleague for mock training sessions before you engage with our customers.What we seek is a proactive attitude and a genuine passion for delivering positive customer experiences—qualities we believe cannot be taught!Your Responsibilities...Assess customer needs, determine setup requirements, and prepare customers for core product implementation.Provide exceptional customer training on selected SiteMinder products via telephone or video conferencing.Foster strong customer relationships to ensure satisfaction and success with our products.
Careers Activate Talent
Position: Community Customer Experience SpecialistReports to: Senior Community ManagerLocation: Remote (EST Time Zone)Employment Type: Full-TimeType of contract: Independent contractor Join the #RemoteWorkRevolution from anywhere in the world! Role Overview:As a Community CX Specialist, you will provide outstanding daily support to our most enthusiastic brand ambassadors. You will be the face of our brand by overseeing daily communications, guiding newcomers through the ambassador program, resolving inquiries with speed and empathy, and ensuring our community feels appreciated, recognized, and celebrated.This position blends community engagement with customer experience operations. You will foster genuine human connections while applying operational excellence—managing a high volume of inquiries, upholding program quality, and presenting community insights that influence our strategic direction.Key Responsibilities:Ambassador Experience: Provide exceptional support and communication to ensure every ambassador feels valued and connected to our brand.Onboarding Excellence: Guide new ambassadors through the onboarding process with clarity, warmth, and enthusiasm.Operational Efficiency: Develop and maintain robust internal documentation, processes, and response systems for quick and consistent communication on a large scale.Program Quality: Assist in application reviews, content moderation, and community sentiment analysis to maintain the strategic integrity and inclusiveness of the ambassador program.Insight Generation: Identify trends, frequently asked questions, and community feedback to help shape future program strategies and content.Core Duties:Daily Community Communication: Act as the primary contact for brand ambassadors, responding to inquiries via email, platform inboxes, and social media. Troubleshoot issues and questions with empathy, escalating when necessary. Ensure all communication reflects a warm and human tone.Onboarding & Program Support: Assist new ambassadors in the application and onboarding process for a seamless experience. Support the review and processing of ambassador applications while maintaining program standards and assist in content moderation.CX & Operational Excellence: Manage tickets via customer experience platforms (e.g., Zendesk, Gorgias, HubSpot), ensuring timely and accurate responses. Maintain internal FAQs, response templates, and escalation guides to enhance consistency and speed.
About airSlateairSlate is a pioneering global SaaS technology firm specializing in no-code workflow automation, electronic signature, and document management solutions. Our award-winning suite of products, including SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms, empowers hundreds of millions of users and over a million customers across the globe to digitize their processes, enhance operational efficiency, and transform their work methodologies.With a vibrant team located in more than 20 countries across three continents, our primary hubs are in the United States, Poland, Romania, Ukraine, and Philippines. We are committed to fostering a culture of growth and innovation, and we seek individuals who are excited to contribute to product development and company scaling in a fast-paced environment.About the pdfFiller Team:Our dynamic team of over 120 professionals is dedicated to the success of our online PDF creator and editor, pdfFiller. Every month, pdfFiller supports over 10 million users in creating and editing PDFs, obtaining signatures, and securely storing documents, all within a single platform. With unlimited storage, templates, and cross-platform integration, pdfFiller is the all-in-one solution for all document needs.We are excited to welcome a Customer Support Specialist to join us on this journey of growth.As a Customer Support Specialist focused on billing, you will be an essential part of our team, dedicated to providing outstanding customer service and resolving complex issues. You will collaborate closely with other specialists and report directly to the Support Manager.
Company OverviewLevelUp is a premier outsourcing agency that partners with agencies, software vendors, and website owners to deliver specialized solutions. With over seven years of successful collaboration, we provide exceptional technical, operational, and back-office support. Our dedicated team of skilled professionals is passionate about delivering top-notch quality to our clients, ensuring their success is our top priority.Position OverviewAs a Customer Success Specialist, you will play an essential role in our team by overseeing the commercial execution and retention of our high-volume accounts. This role emphasizes the entire renewal process, effective contract management, and building strong customer relationships to optimize revenue retention. Working during North America Central Time hours, you will collaborate closely with Customer Success Managers (CSMs) to ensure a seamless and outstanding customer experience. We are looking for a proactive, agile, and accountable individual who thrives in a fast-paced, collaborative environment, and is committed to maintaining data integrity while driving performance against key metrics.
OverviewJoin our dynamic team as a US Mortgage Customer Specialist, where your empathetic nature and commitment to exceptional service will shine. In this role, you will provide tailored support to customers making crucial financial decisions, ensuring they feel informed, confident, and valued throughout their journey. Ideal candidates thrive in fast-paced environments and take pride in delivering top-notch, concierge-level service.While a background in luxury hospitality or private banking is not necessary, your service-oriented mindset is essential. You will excel at making customers feel comfortable, understood, and supported.Key ResponsibilitiesDeliver live, concierge-style support through phone, chat, and other real-time communication channels.Guide customers clearly through our products and processes, ensuring confidence in their next steps.Document customer interactions and outcomes accurately within our internal systems.Identify recurring customer inquiries or friction points and collaborate with product and operations teams to provide insights.Make outbound calls to introduce our services to new leads.Resolve or escalate customer complaints through the appropriate channels.Maintain high standards of professionalism, privacy, and meticulous attention to detail when handling sensitive customer information.QualificationsRequired: 2+ years of experience in Sales, Customer Service, HELOC/Mortgage/Real Estate Financing.Excellent verbal and written communication skills.Capacity to quickly learn new products and processes.Self-motivated with the ability to multitask and perform under pressure with minimal supervision.Strong attention to detail and commitment to follow-through.Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent experience.Preferred: Multilingual skills.Preferred: Experience in fintech, financial services, or regulated industries.Schedule: Must be available to work US Hours (Pacific Standard Time).
Location: Fully Remote (Availability required from 9 AM to 5 PM EST)About Us:Join a forward-thinking organization dedicated to providing unparalleled customer service and streamlining operational processes. We are seeking a passionate Customer Service and Billing Specialist to enhance our team and ensure the seamless execution of billing operations while delivering outstanding support to our clients.Job Overview:The Customer Service and Billing Specialist will handle customer queries regarding billing, accurately process transactions, and keep meticulous records using Salesforce and Excel. The right candidate will be detail-oriented, exceptionally organized, and committed to providing top-notch customer service.Primary Responsibilities: Customer Support: Address customer inquiries concerning billing issues promptly and professionally. Communicate effectively to resolve any billing discrepancies with clear solutions. Billing Operations: Ensure accurate and efficient processing of billing transactions. Conduct account reconciliations and maintain timely billing cycles. Data Management and Reporting: Leverage Salesforce to manage customer accounts and update billing details. Create and maintain comprehensive billing reports and spreadsheets in Excel. Analyze and track billing data to identify trends and areas for improvement. Collaboration and Process Enhancement: Work collaboratively with various teams to optimize billing workflows. Provide insights and suggestions for process enhancements to boost customer satisfaction and operational efficiency. Essential Qualifications: Demonstrated experience in customer service and billing functions. Proficient in Salesforce and Microsoft Excel. Superior verbal and written communication skills. Strong attention to detail and ability to manage multiple tasks effectively. Capability to work independently as well as collaboratively in a team setting. Must be available to work during scheduled hours: 9 AM - 5 PM EST. Benefits:What We Provide: Permanent remote work arrangement A nurturing, growth-focused work culture. Opportunities for professional development and career progression.
Role Overview Spreetail is looking for a Customer Success Specialist fluent in Mandarin to join the team in Manila. This position supports Mandarin-speaking customers, helping them get the most from Spreetail’s products and services. Acting as the main contact for these customers, the specialist builds strong relationships and works to ensure satisfaction throughout the customer journey.
WNS Global Services
Role Overview WNS Global Services is hiring an experienced Customer Specialist for the Eastwood Site in Quezon City. This role centers on delivering responsive and thoughtful support to customers, handling inquiries, and ensuring a positive experience with every interaction. What You Will Do Engage with clients to address questions and concerns Resolve customer issues promptly and professionally Maintain high standards of service quality and customer satisfaction What We’re Looking For Previous experience in customer service Strong communication and problem-solving skills Professional approach and dedication to helping others If you are ready to bring your customer service experience to a team that values quality and care, consider joining WNS Global Services at our Eastwood Site.
Lendi Group
Embrace the Lendi Group's mission and values to provide every customer with an outstanding and secure property finance experience.Foster an inclusive workplace culture that reflects Lendi Group's values, encouraging teamwork and positivity among colleagues to instigate significant advancements in the lending sector.Demonstrate empathy and understanding towards our customers' needs, delivering tailored solutions that affirm our dedication to a human-centered home loan process.Take proactive responsibility for our customers' journeys by keeping them updated throughout each phase, ensuring their requirements are met and exceeded through thorough follow-ups.Assess interactions and case work in line with our Quality Assurance Framework.Conduct detailed evaluations of calls and processes to maintain our high standards of excellence.Spot emerging patterns and areas for coaching and enhancement.Provide constructive feedback and training in accordance with Quality, Risk, and Compliance standards.Quickly resolve quality breaches and issues to uphold compliance and enhance customer satisfaction.Compile regular reports for the Quality Assurance Manager, promoting transparency and accountability.Lead refresher coaching and training sessions to improve team performance.Analyze customer experience data, delivering actionable insights to foster adherence and improvements.Identify and implement continuous improvement opportunities within the quality function.Support ongoing enhancement initiatives across the Customer Service Centre, nurturing a culture of innovation and excellence.
Job Title: Walmart Customer Service and Data Entry Specialist Location: RemoteJob Summary:We are seeking a dedicated Customer Service and Data Entry Specialist to efficiently manage Walmart orders, ensure precise data processing, and deliver outstanding customer support. The successful candidate will be responsible for handling inquiries, processing orders, managing refunds, updating inventory, and resolving issues promptly.Key Responsibilities: Order Processing: Accurately enter, update, and verify Walmart orders. Customer Service: Address inquiries, resolve order-related issues, and provide exceptional support through chat, email, and phone. Inventory Management: Ensure stock accuracy, update inventory levels, and synchronize data across various platforms. Returns & Refunds: Efficiently process return requests, coordinate replacements, and manage refund transactions. Data Entry & Reporting: Accurately input order details, customer information, and financial transactions into the Walmart Seller Account. Third-Party Coordination: Communicate with suppliers and logistics partners to guarantee timely deliveries. Account Monitoring: Track performance of the Walmart account, report discrepancies, and optimize workflows. Qualifications & Skills: Experience with Walmart Seller Central or in e-commerce order processing. Strong data entry skills with a focus on accuracy and detail. Excellent customer service capabilities with experience in chat, email, and phone support. Knowledge of inventory management and order tracking systems. Familiarity with e-commerce platforms such as Amazon, eBay, and Shopify is a plus. Proficiency in Microsoft Office, Excel, and Google Sheets for managing sales and reports. Ability to multi-task and prioritize in a fast-paced environment. Strong written and verbal communication skills in English. Problem-solving skills for handling complaints and order discrepancies.Preferred Qualifications: Prior experience with Walmart Seller Account or similar platforms. Experience with Avaya, Salesforce, Citrix, or OA Genius tools for e-commerce support. Background in inventory management for online stores.
WNS Global Services
About the Role WNS Global Services is hiring an experienced Customer Specialist for the Alabang site in Muntinlupa. This role focuses on delivering strong customer service and supporting clients with care and professionalism. What You Will Do Handle customer inquiries and resolve issues efficiently Communicate clearly with clients to address their needs Support the team’s goal of providing reliable service Who We’re Looking For Previous experience in customer service Strong communication and problem-solving skills Commitment to delivering helpful, accurate support This position is based at our Alabang site in Muntinlupa.
About PaddleIn the rapidly evolving world of SaaS, opportunities abound for innovative software companies. At Paddle, we understand that having an exceptional product is just one aspect of success. Today's B2B SaaS firms face fierce competition, must manage customer acquisition costs, and continuously earn customer loyalty while navigating complex global regulations.Our integrated Revenue Delivery Platform simplifies the complexities of payments, subscriptions, and compliance, empowering over 2000 software companies to thrive. We help businesses seamlessly launch new models, explore new markets, and manage subscriptions while ensuring compliance and integrity.The RoleWe are seeking a passionate Customer Support Specialist, whether you are starting your career in customer support or looking to build upon your existing experience. In this role, you will engage with digital companies, providing exceptional support, mastering onboarding, compliance, and fostering long-lasting customer relationships. Your responsibilities will include onboarding new users, reviewing websites, conducting preliminary KYB and KYC checks, processing refunds, investigating disputes, managing payouts, and reconciling invoices.As the first line of support for our self-serve customers, you will ensure smooth operations, swiftly identifying complex issues and escalating them to our Level 2 Support team. We are looking for individuals with strong empathy, independence, and a proactive approach to problem-solving. You should be organized and ready to challenge the status quo in our dynamic startup environment. Clear and thoughtful communication is essential, especially as we work remotely. A sense of humor is always appreciated!You will join a global team of support specialists and report to the Customer Support Manager. This is an excellent opportunity for someone who genuinely values customer support and its role in cultivating a customer-centric culture. There are significant growth opportunities within the company, including advancement to Level 2 support and various specialist roles.
The Customer Service Specialist plays a pivotal role in managing customer order processes for prominent national accounts, such as Target and Walmart. This position is essential in ensuring that purchase orders are processed accurately and efficiently, and entails proactive communication regarding any potential order risks, including cuts, delays, or push-outs.This position serves as a critical link between Operations, Supply Chain, and Sales, ensuring that our client meets retailer expectations while maintaining high standards of fill rate, compliance, and customer relations.
Customer Success Specialist (Hybrid – Cebu)Ready to elevate your career?As a Customer Success Manager (CSM) at AMCS, you'll be a trusted advisor and strategic partner to our customers throughout the APAC region. Your mission is to maximize customer value from AMCS solutions, driving adoption, retention, and growth. You will proactively engage with key stakeholders, analyze accounts to uncover business priorities, and pinpoint opportunities for expansion. This role is crucial in aligning AMCS capabilities with customer objectives, fostering enduring partnerships, and delivering measurable outcomes.Why Choose AMCS?At AMCS, we offer more than just jobs—we provide purpose-driven careers. Join a rapidly growing, innovative company that is transforming how industries manage resources, minimize waste, and streamline operations. Our culture emphasizes connection—to our mission, our customers, and each other. We nurture a collaborative, entrepreneurial environment where your ideas and contributions are valued.In the ANZ region, you will report directly to the Director of Customer Success, playing a pivotal role in steering the next phase of strategic growth. AMCS has made targeted acquisitions that position us as the market leader in Performance Sustainability across ANZ, and you will be at the forefront of expanding our presence, deepening customer relationships, and unlocking new opportunities in ESG, EHS, and operational excellence.What’s in Store for You?Hybrid work setup (3 days onsite in Cebu, 2 days remote)Health insurance from Day 1 (for you + 3 dependents)Complimentary food & coffee onsite (fuel for your creativity!)Convenient shuttle service for easy commutes25 days of leave (yes, you read it correctly)Career advancement within a global team that values innovation and collaborationYour Responsibilities1. Customer Engagement & Relationship ManagementAct as the primary contact for assigned accounts, cultivating deep relationships with decision-makers and influencers.Conduct regular Executive Business Reviews (EBRs) to align AMCS solutions with customer goals and demonstrate ROI.Develop multi-threaded relationships across customer organizations to enhance engagement and mitigate churn risk.
Employment Hero
About UsAt Employment Hero, we are dedicated to simplifying the employment process and enhancing its value for everyone involved. Our comprehensive Employment Operating System seamlessly integrates hiring, HR, payroll, and benefits into a singular solution.Since our establishment in 2014, we have achieved a remarkable $2 billion valuation and expanded our reach to six countries: Australia, New Zealand, Singapore, Malaysia, the United Kingdom, and Canada. Currently, we proudly serve over 300,000 businesses and support more than 2 million employees worldwide.The EH CultureWe take pride in our distinct company culture, which we refer to as The EH Way:Mission First: Every decision we make is driven by our mission.Remote First: We promote a remote work environment that emphasizes asynchronous communication and autonomy.AI First: We leverage AI to enhance our operations and innovation.Apolitical: We maintain neutrality on political and social issues unless they directly relate to our mission.Values-Driven: Our values are at the core of everything we do.High Performance: We set ambitious standards and strive for excellence.Role OverviewAs a Customer Care Specialist (HR), you will join our Customer Experience team, focusing on providing exceptional support to our customers post-implementation of the Employment Hero HR product. Your responsibilities will include gathering customer information, ensuring their ongoing success, and resolving any customer tickets promptly and professionally. You will also escalate complex issues to appropriate teams when necessary. This role requires availability from Monday to Friday, 6 AM local PH time.Your main responsibilities will include:Timely response and resolution of customer tickets, calls, and inquiries related to the Employment Hero HR Platform.Collaboration with the wider team to promote best practices and educate customers on system use.In-depth analysis of product functionality, identifying user errors and their root causes.Triage customer support issues and assign them to the relevant teams or resolve them directly.Escalate issues related to bugs or product functionality concerns as needed, in coordination with seniors and team leads.Engage with customers through multiple channels (email, chat, phone) to understand their workflows and optimize their experience with the platform.
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