About the job
About Us
For over 18 years, Equals Money has empowered over a million satisfied clients to efficiently manage and transfer their finances. Our award-winning suite of products offers low-cost multi-currency payment solutions, catering to a diverse range of needs from travel money to currency hedging. Our mission is to simplify money management for our customers through innovative technology and exceptional service.
We are dedicated to delivering value by combining cutting-edge payment solutions with personalized support. We are currently seeking a talented Researcher to join our dynamic team.
Based in London, with additional offices in Chester, Los Angeles, and across Europe, Equals operates under three brands: Equals Money, FairFX, and CardOneMoney. Join a diverse and collaborative team that embraces different perspectives to better understand and serve our customers, all while making financial management straightforward and cost-effective.
About the Role
As a Researcher embedded in our Design team, you will take ownership of comprehensive customer research to guide our Revenue Operations, product development, design, and marketing strategies. You will collaborate closely with various departments, including Sales, RevOps, Operations, Account Management, Customer Support, Marketing, Data/Analytics, and Events, to identify patterns, opportunities, and potential risks. Your insights will transform raw data into actionable customer profiles, competitive narratives, and storytelling that informs strategic priorities.
