Customer Operations Analyst (f/m/d)

Join our dynamic team at moss as a Customer Support Specialist. In this role, you will be at the forefront of providing outstanding support to our customers, ensuring their needs are met with professionalism and care. You will be responsible for addressing customer inquiries, resolving issues, and enhancing the overall customer experience. We are looking for…

Join the innovative team at moss as a Customer Support Intern. This role offers a unique opportunity to gain hands-on experience while assisting our customers with their inquiries and challenges. You will play a crucial role in ensuring customer satisfaction and representing our brand positively.

Join our dynamic team at moss as a TechOps Engineer and play a vital role in enhancing our operational capabilities. You will be responsible for maintaining and optimizing our technology infrastructure, ensuring seamless operations across various platforms. Your expertise will help us deliver outstanding service and support to our clients while driving innovation within the organization.

At Moss, we empower finance professionals to streamline their daily tasks and make innovative decisions.Our distinctive team and culture foster impact and growth, where every member is committed to learning and achieving excellence. Recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, we aim to advance your career while collectively making Moss a remarkable success.Our Commercial Development team is on the lookout for a Business Development Representative (f/m/d). In this vital role, you will help us grow our customer base in Germany, ensuring Moss’s ongoing success. As you engage with potential new customers, you will master a variety of outreach and sales techniques, receiving guidance and mentorship from our exceptional leadership team and seasoned colleagues.Your ResponsibilitiesHere’s what your daily tasks will involve:Identifying opportunities with CFOs and finance leaders, generating interest in the Moss solution through a multi-channel approach.Conducting comprehensive market research to uncover new potential customers.Accurately recording all customer data and collaborating with team members to continuously optimize commercial processes to enhance conversion rates at every stage of the funnel.Working closely with Account Executives and the Marketing team to effectively support the entire sales cycle, maintaining a deep understanding of individual pipelines.About YouTo thrive in this position, we believe you should possess the following experience and qualifications:Initial experience in a sales-related role, particularly focused on cold acquisition.Fluency in both German (C2) and English (C1).Additionally, we are looking for candidates with the following skills and attributes:Driven - You are success-oriented, consistently exceeding targets and striving for excellence. Your competitive spirit keeps you motivated.

At Moss, we empower finance professionals to streamline their daily processes and make strategic decisions.Our distinctive culture drives impact and growth, with every team member committed to learning and excelling. We're proud to be recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, and we're eager to help you advance your career while contributing to Moss's ongoing success.Join our Tax & Accounting Team as a Finance Intern (f/m/d) in our Berlin office. This full-time internship spans six months, commencing in July 2026.We are a team of seasoned professionals with backgrounds from leading investment banks and Big4 consultancy firms, ready to share our financial expertise and mentor aspiring professionals like you. This position offers the chance to engage in diverse financial tasks while working closely with senior leadership. We will support you in gaining in-depth knowledge and practical experience in accounting, tax, and our innovative products.Your Responsibilities:No two days are the same at Moss, but here’s a glimpse of your daily tasks: Finance Fundamentals - Beyond the Basics: Assist our team with monthly finance operations, mastering month-end closing, financial reconciliations, analyses, annual financial statements, and audits. Collaboration in Product Development: Work closely with our tech team to innovate, shape, and enhance our product offerings. Tax Strategy: Partner with our team to optimize the group-wide tax framework. You'll contribute significantly to the application for the R&D tax credit and prepare tax reports for external stakeholders.About You:To thrive in this role, we believe you should possess the following qualifications:Prior internship or working student experience, ideally in Finance.Fluency in German (C1) and English (C1).You have a minimum...

Join Moss and empower finance professionals to automate their daily tasks and make innovative decisions.Our distinct team culture is centered around impact and personal growth, where each member is encouraged to learn and excel. Recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, we are dedicated to advancing your career while contributing to Moss's ongoing success.Ready to launch your sales career? We invite you to apply for the Graduate Sales Associate (f/m/d) position at Moss! This role is not just a job; it’s your gateway to an exhilarating, fast-paced industry. You'll participate in an engaging, hands-on program that will teach you the art of sales, promote career advancement from day one, and provide the opportunity to earn substantial (uncapped) commissions — think €60,000 OTE and above!No previous sales experience? No worries! If you possess curiosity, ambition, and a desire to grow alongside Moss, we will equip you with the skills you need!Your Learning ExperienceFrom the very first day, you’ll engage in practical learning experiences. Here's what you can expect:Master Your Craft - You’ll undergo comprehensive onboarding and finance training that will equip you with the skills to excel in B2B tech sales.Conduct Strategic Research - Learn to perform market research and utilize commercial tools to identify companies and finance leaders who will benefit from Moss.Engage and Network - Discover effective ways to connect with CFOs and senior finance decision-makers through personalized outreach, including cold calls, emails, and LinkedIn.Capture Interest - Master the art of grabbing attention, asking insightful questions, and clearly communicating value — ultimately scheduling meetings for our Account Executives to drive revenue.Drive Impact - Get hands-on experience with our CRM tools and understand how effective data and processes contribute to success. Collaborate with Marketing and Sales to enhance our operations.About Your Future at Moss

Join Moss, where we empower finance professionals to automate daily operations and drive strategic decisions.Our vibrant team culture is fueled by a commitment to impact and growth, fostering an environment where every member is dedicated to personal and professional development. As recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, we are dedicated to propelling your career forward as we work together to establish Moss as a lasting success.We are seeking a (Senior) Finance Manager (Accountant) (f/m/d) to enhance our scalable, efficient, and compliant accounting processes, ensuring seamless financial operations as we expand across Europe. You will serve as a trusted expert within the Accounting team, managing critical accounting topics, refining processes, and closely collaborating with senior stakeholders throughout the organization. You will work alongside top-notch professionals from fintechs, banks, and consultancies in a team that prioritizes automation and process enhancement, allowing us to focus on what truly matters!Your Key ResponsibilitiesGroup Financial Statements & Intercompany Transactions – Prepare consolidated financial statements, including cash flow statements, utilizing Lucanet, while managing intercompany bookings and cross-charges.General Ledger Accounting – Prepare, review, and automate journal entries within the general ledger, encompassing revenue recognition, provisions, prepaid expenses, bank bookings, etc.Accounts Payable Oversight – Manage process flows, reconciliations, and bookings to enhance the accounts payable function.Process Optimization & Audit Support – Lead process improvements and automation while assisting in internal and external audits to ensure compliance and operational efficiency.Transfer Pricing & Compliance – Supervise transfer pricing processes, including contracts, documentation, and implementation to ensure compliance and efficiency.About YouDemonstrated expertise in accounting with ideally group consolidation experience

Join Moss, where we empower finance professionals to automate their daily tasks and make proactive decisions.Our unique culture fosters growth and impact, encouraging each team member to learn and excel. As recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, we are committed to advancing your career while building lasting success at Moss.Our Platform Engineering team is essential for maintaining the cloud platform, reliability, and technical foundations of Moss. We are currently seeking a Senior Platform Engineer (Integrations) to enhance our internal automation and integration capabilities.In this pivotal role, you will leverage your backend engineering expertise alongside platform thinking to facilitate secure workflow automation and orchestrate AI-driven processes for internal teams. You will design and manage the systems that connect our SpringBoot microservices with internal tools and external SaaS platforms, ensuring they are scalable, secure, and production-ready.This is a senior, hands-on position with significant ownership and impact throughout the organization.

At Moss, we empower finance professionals to streamline their operations and make visionary decisions.Our unique team and culture are driven by impact and growth, encouraging each member to pursue excellence and continuous learning. Recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, we are dedicated to advancing your career and ensuring the long-term success of Moss.Join our Customer Success team, where your focus will be on driving revenue growth through proactive customer interactions. Utilizing data insights, you will identify upsell opportunities and address churn risks. Your strategic insights and comprehensive product knowledge will be vital in assisting customers to derive maximum value from our offerings and ensuring their success.Your responsibilitiesHere’s what a typical day might look like:Enhance customer engagement - By developing and nurturing scalable, value-driven relationships, you will gain an in-depth understanding of your clients' financial objectives. You will guide and consult them to boost their engagement and activate all spend management features.Identify upsell opportunities - Your thorough understanding of both the product and customer needs will allow you to pinpoint new business opportunities and product optimization initiatives that enhance value for existing clients.Evaluate performance and provide insights - By utilizing specific KPIs, you will aim to achieve and monitor revenue trajectories through key metrics such as spend engagement, SaaS uplift, and renewals.Serve as a product ambassador - Collaborating with internal stakeholders, you will gather and communicate client feedback while advising on current and future product features.Strive for process excellence - You will focus on continuous improvement, crafting and enhancing the client journey touchpoints that increase customer satisfaction and encourage long-term retention.About youWe are looking for someone who is passionate about customer success and thrives in a dynamic environment.

Moss helps finance professionals automate routine work and focus on strategic decisions. Our team values growth and real impact. Moss has been recognized by Sifted’s Rising 100 and LinkedIn's Top Startups. We support career development while building Moss as a standout company. Role Overview The AI Operations Specialist will drive hands-on AI integration across Moss. This position works closely with multiple teams to increase AI adoption, uncover new use cases, and prototype solutions that improve daily operations. What You Will Do Work with teams to spot and deliver AI-driven improvements in their processes. Partner with stakeholders to review current workflows and design AI-powered alternatives. Build and roll out solutions like automation, AI agents, and workflow prompts using tools such as Claude, n8n, and other AI platforms. Support teams as they implement AI tools, offering practical guidance and troubleshooting. Help redesign work processes so AI is considered from the start. Complete quick-turnaround AI projects that show immediate value. Example Project Work with the Finance team to create and launch an AI-assisted month-end closing process. What We Look For Background in AI through courses, certifications, or hands-on training, with practical experience applying AI tools. History of using AI to rethink, deliver, and improve business workflows. Location: Berlin

Moss supports finance professionals by streamlining daily operations and helping teams make informed decisions. The company emphasizes real impact, personal growth, and ongoing learning. Moss has earned recognition from Sifted’s Rising 100 and LinkedIn's Top Startups. Building long-term success and supporting career development are central to how Moss operates. Role overview The Graduate Commercial Associate (f/m/d) position in Berlin offers an entry point into sales for those looking to launch their careers. This role is part of a structured development program in one of the most active sectors, with uncapped commission potential. On-target earnings begin at €60,000, with the possibility to earn more as skills advance. No prior sales experience is required. Moss looks for curiosity, motivation, and a readiness to learn. Comprehensive training and support are provided to help new team members succeed. What you will learn Build expertise: Participate in a thorough onboarding process and finance bootcamp to gain a solid understanding of B2B tech sales. Conduct research: Learn how to perform market research and use commercial tools to identify potential clients and finance leaders who could benefit from Moss. Engage decision-makers: Practice reaching out to CFOs and senior finance professionals through targeted channels, including cold calls, email, and LinkedIn. Generate interest: Develop skills to spark curiosity, ask thoughtful questions, and clearly communicate Moss’s value, setting up meetings for Account Executives and supporting revenue growth. Improve processes: Work directly with CRM tools to see how data management and process optimization can boost team performance. Collaborate with Marketing and Sales to refine operations.

Join Moss and empower finance professionals to automate their processes and make informed decisions with confidence.Our distinctive team culture focuses on growth and impact, where each member is committed to learning and thriving. We are proud to be recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, and we are dedicated to driving your career forward while contributing to the enduring success of Moss.Our Customer Support team is on the lookout for a Customer Service Specialist (f/m/d).In this role, you will engage with our German or Dutch clients (DE/ENG OR NL/ENG), not only addressing their concerns but also gaining profound insights into product functionality and its overall impact.This position goes beyond mere query resolution; you will adopt an investigative mindset to tackle intricate cases, including potential fraud investigations or payment discrepancies. You will collaborate with various stakeholders across the organization, ensuring customer issues are addressed while fostering continuous learning in a dynamic, fast-paced environment.In addition to first-line support, you will also manage selected Second Level Support cases, providing you with opportunities to engage in deeper investigations and enhance your product knowledge.Your daily responsibilities will include:Managing customer support inquiries via phone, chat, and email as the primary contact point.Gleaning insights about customer needs from interactions and relaying this information to our product team to enhance customer experience.Innovating and optimizing internal processes collaboratively to improve the overall customer experience.Supporting the team with shift management and technical leadership initiatives.Contributing to projects aimed at enhancing the support experience.Taking ownership of selected Second Level Support cases to facilitate deep-dive investigations into complex or technical issues.

Join our dynamic team at moss as a Customer Operations Associate (f/m/d) in Berlin! In this pivotal role, you will be responsible for ensuring exceptional customer service and operational efficiency. Your contributions will help us streamline processes and enhance the overall customer experience, making a significant impact on our mission to innovate in the finance sector.

Join Moss, where we empower finance professionals to automate their daily operations and make strategic decisions.Our unique culture is centered around impact and growth, fostering an environment where everyone strives for excellence. Recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, we are committed to propelling your career forward while ensuring Moss’s long-term success.Become a vital part of our Customer Success team and focus on driving SaaS revenue growth through proactive engagement with our clients. Using data insights, you will identify upsell opportunities and mitigate risks of churn within your customer portfolio. Your strategic insights and extensive product knowledge will be crucial in helping clients realize new value from our offerings and achieve their goals.

Join Moss as we empower finance professionals to streamline their daily operations and make strategic decisions.Our distinct team culture is rooted in a commitment to impact and growth, where every member is dedicated to continuous learning and excellence. We are proud to be recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, and we aim to advance your career while ensuring Moss thrives as a lasting success.As a key member of our Talent Acquisition team, you will serve as a Talent Acquisition Partner. Your role will be crucial in guiding Moss to attract and recruit top talent for our commercial and technology teams across various markets, encompassing both technical and non-technical positions.Key Responsibilities:Sourcing, Screening & Managing Candidates: Utilize diverse sourcing strategies to identify, attract, and engage with potential candidates. Oversee the complete candidate journey from initial contact through interview coordination to offer management, ensuring an outstanding candidate experience.Business Partnering: Cultivate a thorough understanding of the businesses you support to enhance their hiring decisions.Vacancy Briefings: Gather requirements for new vacancies and ask insightful questions to align all parties on the ideal candidate profile.Process Improvement: Identify and implement strategies to minimize friction points in the interview process and candidate journey.About You:To excel in this role, we believe you should possess the following experience and qualifications:Proven experience in recruiting high-quality talent, utilizing effective sourcing techniques to engage candidates.Fluency in English (C1 minimum); proficiency in German is an advantage.We are also looking for the following skills and attributes:Inquisitive Mindset: A natural curiosity that drives you to ask questions and seek deeper understanding.

At Moss, we empower finance professionals by automating their daily tasks and enabling them to make insightful, strategic decisions.Our unique team culture emphasizes impact, growth, and continuous learning. We are proud to be recognized by Sifted’s Rising 100 and LinkedIn's Top Startups. Join us in propelling your career and making Moss a lasting success.Our KYC Operations team is seeking a passionate KYC Intern (f/m/d) to be based in Berlin.This internship will immerse you in hands-on experience as we work to prevent crime and fraud, while also providing an exceptional onboarding experience for our clients.You will support the team and gain insights into Know-Your-Customer (KYC) processes, regulatory requirements, anti-money laundering principles, and safety protocols across our various markets. You'll have the opportunity to learn from a talented group of professionals with extensive backgrounds in renowned payment companies, banks, and consultancies.We are looking for someone to start as soon as possible for a minimum of 6 months, full-time. The initial four weeks will require you to be on-site five days a week. Afterward, the position will transition to a hybrid model, with three days in the office and two days working from home.Your ResponsibilitiesHere’s what you can expect to do day-to-day:Customer Onboarding Support - Assist the team in the onboarding process and eventually take on this task independently, with guidance.Customer Due Diligence - Collect and verify customer information to ensure compliance with anti-money laundering (AML) regulations.Documentation Preparation and Review - Review and verify various documents, including contact information, identification records, and financial statements to ensure accuracy and compliance.Collaboration - Effectively communicate with internal teams and customers to convey and resolve issues. Continuously review, optimize, and improve our internal processes.

At Moss, we empower finance professionals to automate their daily tasks and make strategic decisions that drive growth.Our unique culture is defined by a commitment to impact and personal development, where every team member is encouraged to learn and excel. Moss has been recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, and we are dedicated to fostering your career while contributing to Moss’s enduring success.We are currently on the lookout for a (Senior) Product Marketing Manager (f/m/d) to join our Marketing team. This pivotal position will involve crafting the narrative around Moss, shaping how we present our products to prospective clients and the messaging our sales teams utilize. You will take charge of driving growth through demand generation and enhancing brand awareness, while also defining the positioning and messaging for both new and existing products. We are seeking an experienced marketer eager to join our growing Product Marketing team and play a key role in solidifying Moss’s status as a leading FinTech innovator in spend management.Your ResponsibilitiesCreate and implement strategies for top-of-funnel campaigns to generate leads.Develop compelling positioning and messaging for both new and existing products.Collaborate with Product, Commercial, and Subject Matter Experts to convert technical information into finance-focused messaging that resonates with our Ideal Customer Profile (ICP).Maintain a customer-first mindset. Analyze calls, identify trends, and translate customer interactions into actionable insights that influence our communication about Moss.Lead product launches and go-to-market strategies, partnering closely with Product, Marketing, and Commercial teams to achieve objectives.Produce high-quality Product Marketing Management (PMM) materials, including landing pages, briefs, internal narratives, and videos.Create impactful sales enablement tools that the sales team will effectively utilize: pitch decks, demos, battlecards, and talking points.About YouDemonstrable experience in B2B SaaS marketing, particularly in developing and launching effective campaigns.Previous experience in Product Marketing is preferred, but not a strict requirement.

Join Moss, where we empower finance professionals to streamline their daily operations and make strategic decisions for the future.Our distinct culture is driven by a commitment to impact and growth, encouraging every team member to pursue learning and excellence. We have been recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, solidifying our commitment to your career advancement and the enduring success of Moss.We are currently seeking a Senior Commercial Data Analyst to join our Customer Success team. In this role, you will leverage data insights to enhance our post-sale commercial strategies, focusing on customer retention, engagement, and upselling opportunities.As part of our analytics team, reporting to the Head of Data and Insights, you will utilize your analytical skills to gain visibility into customer behaviors, health metrics, and lifecycle stages, collaborating closely with Customer Success leadership and other go-to-market teams.Embrace the chance to contribute to a flourishing B2B SaaS organization, dedicated to helping clients extract maximum value from our platform through insightful data analysis.Your ResponsibilitiesOn a daily basis, you can expect to:Provide Customer Insights - Analyze usage, adoption, and engagement data to identify trends and opportunities; present actionable recommendations to senior management to enhance customer retention and growth.Create and Maintain Dashboards - Design intuitive, reliable dashboards to monitor key Customer Success metrics, including spending patterns, net revenue retention, churn rates, product adoption, and customer health scores.Ensure Data Accuracy - Oversee data quality and reporting integrity to guarantee trustworthy metrics for informed decision-making.Collaborate Cross-Functionally - Build ongoing partnerships with teams including Customer Success, Revenue Operations, Product, and Finance to align on customer KPIs and data definitions.Facilitate Proactive Actions - Develop alerts, triggers, or health models that enable Customer Success Managers to swiftly identify at-risk accounts and upsell opportunities.

About the Role mcmakler1 is looking for an IT Support Specialist in Berlin to help keep technology running smoothly for the team. This role focuses on supporting users, resolving technical issues, and maintaining IT systems within the technology department.