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Customer Operations Manager - National Vehicle Distribution

On-site Full-time

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Experience Level

Manager

Qualifications

Bachelor’s degree in business administration or a related field is preferred. Demonstrable experience in account management, customer service, or operations, preferably within the automotive industry. Prior managerial or supervisory experience encompassing people management responsibilities. Outstanding communication and interpersonal abilities. Customer-centric mindset with the ability to influence and engage colleagues. Strategic mindset coupled with proactive problem-solving skills. Proficient in Microsoft Office suite and CRM software. Results-driven with a proven track record of meeting or exceeding performance targets and KPIs. Willingness to travel for client meetings as needed. Ability to manage multiple deadlines and perform effectively under pressure. Full clean driving license – Class B.

About the job

National Vehicle Distribution (NVD) is a family-owned business that has supported vehicle manufacturers with logistics since 1980. The company handles transportation, storage, and enhancement of vehicles before they reach dealerships or end customers. NVD has also introduced digital tools to the Finished Vehicle Logistics sector to improve efficiency and reduce costs for clients. Ongoing innovation and continuous improvement remain central to its operations.

Role overview

The Customer Operations Manager position is based in either New Ross, County Wexford or Baldonnell, County Dublin. The role focuses on delivering consistent, high-quality customer service and enhancing the overall customer experience. This position requires a strategic thinker who brings strong leadership skills and a clear commitment to customer satisfaction.

About National Vehicle Distribution

National Vehicle Distribution (NVD) is a leader in the logistics and distribution of vehicles. Established in 1980, we have built a reputation for delivering efficient and innovative solutions in the automotive sector. Our commitment to quality service and customer satisfaction drives everything we do.

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