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Experience
Qualifications
Requirements:A minimum of 3 years of experience in customer service, order management, or supply chain management (experience with Consumer Packaged Goods preferred). Experience with major retail accounts like Target and/or Walmart is highly desirable. Strong familiarity with EDI, retail compliance, and routing requirements. Exceptional written and verbal communication skills in English. Highly organized with a keen attention to detail. Ability to navigate multiple priorities in a fast-paced environment.
About the job
The Customer Operations Specialist (Specialty & Alternative Channels) plays a pivotal role in managing the complete customer order lifecycle for specialty, convenience, and foodservice accounts, including notable clients like Coremark, Nassau, and Starbucks.
This position is essential for ensuring the precise and prompt handling of purchase orders, alongside maintaining proactive communication regarding potential order risks such as cuts, delays, and push-outs, while delivering exceptional service levels across all retail partners.
Located in the heart of Operations, Supply Chain, and Sales, this role ensures that our client meets retailer expectations while safeguarding fill rates, compliance, and robust customer relationships.
About aux
aux is a forward-thinking company dedicated to delivering exceptional customer service and operational excellence in the specialty and alternative channels. We value innovation, integrity, and teamwork as we strive to exceed the expectations of our clients and partners.
About the RoleWe are in search of a dynamic Vice President of Operations & Supply Chain to spearhead our comprehensive supply chain strategy and its execution. This pivotal role will ensure operational efficiency, cost management, and scalability as our organization continues its growth trajectory.You will be responsible for overseeing logistics and warehous…
Join our dynamic team as a Supply Chain Associate, where you'll take ownership of critical operational functions in a fully remote setting. This role is perfect for individuals who are highly organized, technologically proficient, and proactive. You will oversee inventory planning, forecasting, production scheduling, and operational coordination, while effectively communicating with U.S. customers, partners, and internal stakeholders. Your exceptional written communication skills and structured problem-solving abilities will be key in presenting summaries and solutions to leadership.Operations, Planning & Forecasting● Lead inventory planning, forecasting, and replenishment for short shelf-life products● Develop and maintain production schedules and demand forecasts● Monitor inventory levels, sales rates, yields, expirations, and potential risks● Proactively identify operational risks such as stock-outs, excess inventory, and aging productsSystems & Data Management● Manage Airtable as the primary operations system● Ensure operational data is clean, accurate, and well-structured● Create dashboards, trackers, and workflows utilizing Airtable and Excel● Present data visually and clearly to summarize issues and proposed solutionsCommunication & Coordination● Facilitate operational communication with U.S. customers, distributors, and partners● Professionally manage emails, follow-ups, timelines, and coordination● Summarize problems, root causes, and recommended actions for leadership● Assist with customer service and order-related coordination as requiredTech & Automation● Leverage AI tools (such as ChatGPT) to enhance workflows, communication, and analysis● Be adaptable and quick to embrace new tools and systems● Continuously refine operational processes and documentationGeneral Startup Support● Operate with a strong sense of ownership and accountability● Be proactive, reliable, and detail-oriented in a fast-paced startup environment● Support cross-functional needs as the business expands
wecloneyou is seeking an Operations & Supply Chain Manager (Virtual Assistant) to help keep daily operations and supply chain activities running smoothly. This remote position is based in the Philippines and plays a key role in maintaining efficient, reliable processes across the organization. Key responsibilities Coordinate and monitor supply chain processes to ensure operations stay on schedule Collaborate with different departments to improve productivity and streamline workflows Manage a range of operational tasks, often handling several at once Support efforts to follow procedures and meet deadlines Requirements Background in operations management or a related field Strong organizational skills with close attention to detail Proven ability to manage multiple priorities at the same time Comfortable working remotely and communicating with distributed teams
Role OverviewWe are seeking a dynamic Customer Service Supervisor & Project Manager specializing in Operations & Supply Chain to join our innovative team at scale-virtually. This pivotal role is responsible for overseeing the operational experience throughout our ecosystem, ensuring seamless interactions among buyers, vendors, onboarding, fulfillment, and events.You will not merely coordinate communications; you will be the driving force preventing disruptions from inquiry to order to fulfillment to customer experience.Your responsibilities will include managing communication channels, resolving operational challenges, facilitating onboarding processes, and providing real-time oversight of supply chain activities and events.This role is not for those who require excessive structure, have a tendency to escalate issues without taking ownership, or shy away from tackling complex operational challenges.Key Responsibilities1. Customer Inbox & Communication OwnershipManage all shared inboxes within the Cureate Connect territories as the primary operational contact.Respond to all inquiries within the same business day to eliminate backlog.Prioritize messages based on urgency, addressing orders, fulfillment issues, onboarding, and vendor concerns.Uphold Cureate’s communication standards: clear, friendly, solution-oriented, and composed under pressure.Proactively identify potential risks (e.g., missed orders, delayed responses) and escalate only when necessary.Provide a daily operational summary at the end of each day highlighting unresolved issues, escalations, risks, and pending items for the following day.2. Order & Fulfillment ManagementTrack active orders from placement through to delivery across buyers and vendors.Detect and address discrepancies in timing, quantity, substitutions, or invoicing before they escalate into significant issues.Serve as the liaison between buyers, vendors, and internal teams to resolve fulfillment challenges.Proactively resolve fulfillment issues rather than simply passing them up the chain.Ensure the integrity of the fulfillment process within Cureate Connect systems.3. Event Logistics CoordinationOversee the operational execution of Cureate events from concept through live delivery.Manage timelines, materials, run-of-show documents, and stakeholder readiness.Anticipate logistical hurdles before they arise (e.g., missing materials, role ambiguities).Act swiftly during events to resolve issues while maintaining professionalism.Ensure a seamless experience for participants and partners, regardless of internal complexities.4. Onboarding ManagementLead the onboarding process for institutional buyers and vendors, ensuring a smooth transition into Cureate Connect.
Join Santen as the Center of Excellence Lead for Regional Supply Chain Operations, where you will play a vital role in shaping and optimizing our supply chain strategies across the region. You will lead initiatives that enhance operational efficiency, drive innovation, and ensure the highest standards of service delivery.
Full-time|On-site|Quezon City, Metro Manila, Philippines
Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday-Friday; 6am to 3pm; Fixed weekends offEssential Qualifications:A minimum of 7 years of comprehensive experience in supply chain management.At least 3 years of experience in a leadership role, ideally at a supervisory level.Proficiency in Mandarin at HSK 4 level or higher.College education with a Transcript of Records (TOR).Key Responsibilities:Leadership & Team DevelopmentMotivate and lead the Philippine Supply Chain team, establishing a culture of high performance and accountability with clearly defined roles, responsibilities, and KPIs.Operational Excellence & ExecutionManage all aspects of supply chain operations, including demand planning, purchasing, order processing, payment workflows, and inventory management to ensure efficient flow and avoid stockouts or bottlenecks.Strategic Planning & Risk ManagementDevelop and implement strategic supply chain initiatives in alignment with business objectives; conduct thorough risk assessments across suppliers, production, inventory, and logistics, supported by strong contingency plans to ensure supply continuity.Cross-Functional CollaborationAct as the primary liaison for the Philippine team with US Supply Chain, Accounting, Sales, and Production teams, ensuring timely and clear communication regarding operations, risks, and strategic priorities.Collaborate closely with Sales, Finance, and Production teams to align efforts with business goals and foster cooperative problem-solving across departments.Supplier & Vendor ManagementPromote supplier excellence by ensuring compliance with quality, delivery, cost, and resilience standards; conduct comprehensive evaluations alongside US and China teams to assess quotes, lead times, capacities, risks, and costs.#TASQCorp
Full-time|On-site|Quezon City, Metro Manila, Philippines
Company Overview:Founded in 1975, our client has been at the forefront of precasting technology in the Philippines, revolutionizing the industry with innovations such as tunnel liners and fully pre-casted buildings. With decades of expertise, they have established themselves as the premier authority in infrastructure, construction, and precast prestressed concrete products. Their operations span nationwide, consistently delivering exceptional service to a rapidly expanding construction sector.This role presents an exciting opportunity for the Vice President of Infrastructure Projects to join a dynamic company that promotes a hands-on, project-focused environment where collaboration and continuous learning are integral.Key Responsibilities:The Vice President of Infrastructure Projects will act as a strategic leader, managing all operational facets of the construction organization. This role will involve setting ambitious business objectives, overseeing project performance, and ensuring that company strategies are effectively translated into field execution. The VP will be instrumental in enhancing profitability, optimizing operational efficiency, and fostering robust relationships with clients and vendors.Leading a team of department heads, project managers, estimators, and field supervisors, the VP will guarantee that high-quality construction projects are completed on schedule and within budget. This position also encompasses critical areas such as risk management, contract negotiation, hiring, and long-term strategic planning. The VP will oversee large-scale public and private infrastructure projects, including roadworks, bridges, utilities, and transportation initiatives, from bid to completion.Essential Duties:Establish and execute strategic objectives across construction operations.Direct project planning, budgeting, resource allocation, and performance management.Oversee profit and loss (P&L) management across various divisions or project portfolios.Set operational benchmarks and ensure compliance with regulations.Supervise infrastructure projects encompassing buildings, highways, water systems, and mass transit.Manage proposal development, cost estimation, and government bidding processes.Guide contract negotiations and subcontractor management.Assess contracts, subcontractor agreements, and vendor collaborations.Build and sustain relationships with clients, partners, and key stakeholders.Lead project delivery teams, ensuring compliance with governmental and construction standards.Monitor capital improvement plans and risk management strategies.
Contract|$50/hr - $50/hr|Remote|Remote — Metro Manila, Philippines
Mindrift offers project-based work for professionals with supply chain and procurement expertise. The team partners with technology companies to test and refine AI systems, focusing on practical challenges in supply chain management. This contract role is remote and based in Metro Manila, Philippines. Please note: this is not a permanent employment position. Role overview This freelance consultant position centers on designing realistic supply chain disruption scenarios and defining their expected outcomes. The work involves reviewing AI-generated recommendations to ensure they reflect sound business logic and practical supply chain considerations. What you will do Create practical disruption scenarios, such as supplier delays, quantity changes, logistics challenges, and quality failures, drawing on real-world manufacturing and procurement experience. Define expected outcomes for each scenario and suggest effective mitigation strategies. Critically review AI-generated recommendations for alignment with established business logic. Evaluate the accuracy, completeness, and relevance of outputs, especially in the context of ERP systems like Microsoft Dynamics 365, Coupa, Jaggaer, and Ariba (SAP). Assist with structured data creation and validation, following provided guidelines and frameworks.
Contract|$50/hr - $50/hr|Remote|Remote — Metro Manila, Philippines
Mindrift connects talented specialists with innovative, project-based opportunities in artificial intelligence for top tech companies. We focus on enhancing, testing, and evaluating AI systems, offering a flexible work environment that prioritizes project-based contributions over permanent employment.About the RoleAs a Procurement & Supply Chain Expert, you will leverage your extensive hands-on experience to craft realistic disruption scenarios, outline expected outcomes, develop mitigation strategies, and critically assess AI-generated recommendations for their accuracy and business relevance.What This Opportunity InvolvesWhile each project presents its unique challenges, your responsibilities may include:Designing realistic supply chain disruption scenarios, such as supplier delays, quantity changes, logistics complications, and quality failures based on practical manufacturing and procurement insights.Defining anticipated outcomes and suitable mitigation strategies for each crafted scenario.Evaluating AI-generated insights and recommendations in alignment with real-world business logic.Assessing outputs for accuracy, completeness, and relevance within various ERP environments (notably Microsoft Dynamics 365, Coupa, Jaggaer, Ariba (SAP)).Contributing to the creation and validation of structured data according to established guidelines and frameworks.What We Are Looking ForA minimum of 4 years of practical experience in procurement, supply chain management, or purchasing, preferably within a manufacturing setting.A comprehensive understanding of procurement workflows, including purchase orders, vendor management, inventory control, and production planning.Proficient hands-on experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics 365.A proven track record of designing and analyzing supply chain disruption scenarios and effective mitigation strategies.A solid grasp of various disruption types: delays, shortages, quality issues, and logistical challenges.Familiarity with Incoterms and logistics management principles.Understanding of Bill of Materials (BOM) structures and production planning processes.Experience with supplier performance metrics, including On-Time In-Full (OTIF), lead times, and quality ratings.An analytical mindset with the capability to evaluate AI outputs against real-world business logic.Experience in data validation, structured data entry, or annotation tasks.Excellent written communication skills in English.How It WorksApply, pass qualifications, join a project, complete tasks, and get paid.Project Time ExpectationsThis project requires an estimated commitment of 10-20 hours per week during active phases, based on the project requirements. Note that this is an estimate and not a guaranteed workload.CompensationContributors can earn up to $50 per hour, depending on their expertise and experience.
Full-time|Hybrid|Makati City, Metro Manila, Philippines
Roles & ResponsibilitiesYou will leverage your expertise in at least two of the following areas:Supply Chain Strategy (Developing Operating Models)Supply Chain Analytics (Using tools like Alteryx, Power BI, Tableau, R, Python)Supply Chain Planning (Managing Demand and Supply Planning)Optimization Techniques (Network, Inventory, Warehouse Optimization) and Logistics & DistributionAct as a key contributor to enhance supply chain optimization and oversee implementation projects for our clients.Engage with onsite teams and clients to gather requirements, outline work plans, set expectations, and finalize project deliverables.Collaborate with other service networks to obtain necessary services for successful client engagement.Play a vital role in supply chain capability development and support pre-sales activities.Demonstrate exceptional analytical skills to quickly synthesize both qualitative and quantitative data, deriving meaningful insights.Exhibit strong communication skills and have prior experience interacting independently with global stakeholders.Cultivate and nurture trusting relationships with business partners.QualificationsEducational Qualifications:Required: MBA / Post-Graduate / Master's degree in Supply Chain / Operations Management.Preferred Certifications: Global Supply Chain certifications such as APICS CSCP / APICS CPIM / MITx.Work Experience:Required: 4 to 9 years of relevant work experience.Must have prior global experience in a professional services firm, consulting, or Big 4 environment.Technical & Functional SkillsStrong functional background in areas including but not limited to inventory management, demand & supply planning, production scheduling, warehouse management, logistics optimization, and digital transformation in the supply chain.Proficient in MS Office Suite (Excel, PowerPoint) with capability in analyzing large datasets utilizing ETL tools such as Alteryx; experience in visualization and dashboard creation using tools like Power BI or Tableau.Preferred SkillsExperience with Network Optimization tools such as Coupa Supply Chain Guru (Llamasoft), AIMMS, iLog, etc. is advantageous.Experience managing projects involving strategy, architecture, and technical implementation related to IT operations, business processes, security, and data integrity.
Full-time|On-site|Manila, Metro Manila, Philippines
Join Us as a Senior Manager of Supply Chain Processes!At tasq-work, we strive to innovate and create competitive advantages that enhance both business and societal outcomes in a rapidly evolving environment. Be part of our mission to transform supply chains, making them more efficient, swift, and resilient through various initiatives:Leverage your expertise to strategize and implement S/4HANA Digital Core at the intersection of business and technology.Assist in business assessments and roadmap development for clients, providing insights on S/4HANA supply chain functionalities and features to tackle existing challenges and optimize critical business operations.Showcase the unique benefits of S4-EWM and communicate its value proposition to clients.Facilitate business blueprint workshops for the EWM module.Optimize logistics cycles in warehouse management, covering inbound and outbound logistics, internal movements, inventory processes, and advanced EWM functionalities.Define knowledge discovery in databases related to the EWM module.Lead a team of technical consultants in configuration, testing, user acceptance testing (UAT), cutover, go-live, and post-go-live support activities.Demonstrate a strong understanding of processes and best practices to assist clients in improving outcomes.Support practice leadership by identifying and developing new business opportunities.Contribute to knowledge-sharing initiatives, process reviews, and continuous improvement efforts to enhance team and organizational knowledge.Create insightful articles and viewpoints that elevate the company’s market presence.
Full-time|On-site|Quezon City, Metro Manila, Philippines
Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday to Friday; 6 AM to 3 PM; Fixed weekends offEssential Qualifications:Minimum of 7 years of extensive experience in supply chain managementAt least 3 years of experience in a supervisory roleExceptional English communication skillsCollege-level education with a Transcript of Records (TOR)Key Responsibilities:Leadership & Organizational DevelopmentMotivate and lead the Philippine Supply Chain team by establishing clear roles, responsibilities, and KPIs, while fostering a culture of accountability and high performance.Operational Excellence & ExecutionManage all aspects of the supply chain operations, strategically optimizing inventory to prevent stockouts and enhance workflow efficiency.Strategic Planning & Risk ManagementDevelop and implement innovative supply chain strategies that align with corporate objectives, while actively identifying and mitigating risks to ensure a steady supply.Cross-Functional & US Team CollaborationAct as the main point of contact for US teams in the Philippines, ensuring clear and timely communication regarding operations, risks, and strategic initiatives.Collaborate closely with Sales, Finance, and Production teams to align supply chain operations and effectively address cross-departmental challenges.Supplier & Vendor ManagementEnhance supplier performance by continually assessing quality, delivery, cost, and resilience standards in collaboration with teams in the US and China, ensuring high vendor reliability.
Job Title: Netsuite Specialist / Supply Chain Administrative AssistantOverview: Join our dynamic team at onlyexperts as a Supply Chain Administrative Assistant/Netsuite Specialist. In this pivotal role, you will oversee supplier packing slips, validate and process purchase orders, while ensuring precise record maintenance in NetSuite and SharePoint. Your keen attention to detail and strong communication skills will be essential in facilitating smooth interactions between our suppliers and internal teams.Key Responsibilities:Supplier Packing Slip Management: Verify the accuracy of supplier packing slips upon receipt. Process Item Receipts in NetSuite in accordance with the received packing slips. Organize and categorize Nevados packing slips from NetSuite into designated folders on SharePoint. Monitor the Nevados shared email inbox daily for incoming packing slips. Sort received packing slips by project names for systematic record-keeping. Validate Purchase Orders in NetSuite and execute Item Receipt or Inbound Shipment transactions as required. Record tracking numbers, additional costs, and shipping/delivery dates within the Item Receipt in NetSuite. Export NetSuite-generated Packing Slips and archive them in the Nevados SharePoint for future review. Order and Purchase Order Management: Receive and analyze Open Order Reports (OORs) from the Nevados Supply Chain Team. Update Purchase Orders to maintain accuracy using data from the OOR. Manage routine updates (weekly/bi-weekly) from the Nevados Supply Chain Team regarding OORs. Review OORs for updates on production, shipping, or delivery dates by Purchase Order number. Adjust Purchase Order ship and delivery dates in NetSuite as necessary. Document any date changes in the Purchase Order Memo section for tracking purposes.
Full-time|On-site|Ortigas Center, Metro Manila, Philippines
Company Overview:Join a well-established manufacturing and export-oriented company in the Philippines, thriving in a high-volume, cost-sensitive production environment. We cater to a diverse international clientele through B2B channels, supplying products across various global markets. Our firm manages a comprehensive operational model, encompassing sourcing, production, and distribution, while adeptly navigating complex supply chain dynamics, fluctuating input costs, and foreign exchange factors.We are part of a larger investment group with a diversified portfolio across multiple sectors in the Philippines and the ASEAN region. Our group adopts a proactive ownership approach, collaborating closely with portfolio companies to enhance operational efficiency, boost financial performance, and foster sustainable growth.Role Overview:We seek a hands-on leader who possesses a strong background in food manufacturing, particularly in seafood processing or related perishable food sectors. The ideal candidate will thrive in low-margin, high-volume environments and pivot operations from a volume-centric to a margin-focused approach.The candidate should have a minimum of 10 years in the manufacturing sector, including at least 3 years in a senior leadership role. They must have a proven record of P&L management and the financial acumen to effectively bridge the operational and financial aspects of the business.As a collaborative leader, you will foster teamwork, communication, and accountability within your teams, encouraging input and engagement to address any leadership gaps.
Full-time|On-site|Quezon City, Metro Manila, Philippines
Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday to Friday; 6 AM to 3 PM; Fixed weekends offEssential Requirements:A minimum of 3 years of experience in supply chain management, vendor management, and project management.International or global exposure is a significant advantage.Proficiency with any ERP system, preferably Netsuite.Familiarity with project management tools, such as ASANA.Exceptional English communication skills.College-level education with a transcript of records (TOR).Key Responsibilities:Supply Chain Project Tracking & ExecutionFacilitate seamless end-to-end project milestone monitoring, timelines, and task ownership using advanced project management tools and ERP systems.Maintain transparency in purchasing, vendor, and logistics schedules while proactively identifying potential delays or risks to ensure project timelines are met.Documentation & Data ManagementCollaborate in the creation and updating of Standard Operating Procedures (SOPs), workflows, and process documentation aimed at continuous improvement and operational excellence.Organize and maintain essential documents, shared folders, and knowledge bases to enhance team efficiency and collaboration.Reporting & CommunicationDocument and disseminate meeting notes, decisions, and actionable items across supply chain management teams to ensure alignment and clarity.Generate, update, and manage weekly reports and dashboards to provide stakeholders with clear insights into project progress.Process Optimization & Continuous ImprovementContribute to the development and refinement of standardized templates for project reporting, status updates, and operational processes.Assist in audits, data validation, and thorough process documentation to support ongoing efficiency improvements.
Flexport is seeking a dynamic and results-driven Operations Manager to lead our logistics operations in Manila. In this role, you will be responsible for overseeing daily operations, optimizing processes, and ensuring exceptional service delivery. You will work closely with cross-functional teams to implement innovative solutions that enhance efficiency and contribute to the growth of our organization.
Join our client, a leading restaurant technology firm dedicated to providing exceptional outsourced accounting services, innovative restaurant technology consulting, and advanced software development solutions. We are on the lookout for a seasoned and strategic Vice President of Accounting Operations to spearhead our dynamic accounting team based in the Philippines.In this pivotal senior leadership role, you will oversee a multitude of accounting functions, champion operational excellence, and ensure seamless collaboration with our U.S.-based leadership team. Your extensive accounting expertise and proven track record of leading large offshore teams (50-80 members) will be essential as you drive efficiency, enhance accuracy, and nurture future leaders within the organization.Company Culture: We foster an entrepreneurial spirit and detail-oriented mindset, encouraging optimization and progress through fast-paced communication and collaborative input from all levels of our team.Additional Information:Our Philippine operations comprise three teams, including a base in Manila, a Luzon-based BPO team, and a virtual team of specialists working remotely across the country.The U.S. team consists of approximately 40-50 individuals, while our Philippine team boasts over 70 dedicated professionals.
We are seeking a dedicated Supply and Demand Associate to enhance our inventory management and demand forecasting processes. In this role, you will collaborate with cross-functional teams to streamline supply operations and ensure product availability meets customer needs. If you are passionate about supply chain management and eager to contribute to a dynamic team, we want to hear from you!
Full-time|On-site|Taguig, Metro Manila, Philippines
LUXASIA proudly stands as the foremost beauty omnichannel brand-builder across the Asia Pacific region. Since our inception in 1986, we have facilitated the market entry and sustained growth of over 100 prestigious luxury beauty brands, including renowned names such as Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. Our strategic partnerships include Joint Ventures with esteemed groups like LVMH, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). Our comprehensive brand-building capabilities encompass luxury retail, e-commerce, consumer marketing & analytics, as well as supply chain management. We are powered by a vibrant #OneTeam of 2,700 talented individuals across a rapidly expanding footprint in 15 markets.Why Join Us? At LUXASIA, we recognize and nurture the beauty within each talent – including you. We are committed to fostering your growth by enhancing your skills and unlocking your potential. With a curated portfolio of over 100 luxury brands throughout Asia Pacific, your contributions will touch the lives of millions of consumers. Here, you will have the opportunity to act like an entrepreneur, managing your responsibilities with both independence and support. Our inclusive and diverse team thrives on innovation; together as #OneTeam, we celebrate our differences, welcome change, explore fresh ideas, take calculated risks, learn quickly from failures, and achieve remarkable results. While challenges are part of the journey, the rewards of working with us promise to be enriching.Embark on an exciting career path filled with significant professional development with LUXASIA. Isn’t that beautiful?In this role, you will support the overall supply logistics and import processes, including but not limited to raising orders with business partners, SAP processing, shipment booking, coordination of import documents, reviewing freight quotations from forwarders, receiving shipment notices, reporting expected arrival times, and expediting customs clearance in compliance with company and JV partner requirements.
The Customer Operations Specialist (Specialty & Alternative Channels) plays a pivotal role in managing the complete customer order lifecycle for specialty, convenience, and foodservice accounts, including notable clients like Coremark, Nassau, and Starbucks.This position is essential for ensuring the precise and prompt handling of purchase orders, alongside maintaining proactive communication regarding potential order risks such as cuts, delays, and push-outs, while delivering exceptional service levels across all retail partners.Located in the heart of Operations, Supply Chain, and Sales, this role ensures that our client meets retailer expectations while safeguarding fill rates, compliance, and robust customer relationships.
