About the job
At ClickUp, we are more than just software developers; we are pioneers shaping the future of work! In a landscape flooded with inefficiency, we envisioned a superior approach. This vision led to the creation of the first truly integrated AI workspace, combining tasks, documents, chat, calendar, and enterprise search, enhanced by intelligent, context-driven AI. Our goal is to empower millions of teams to overcome barriers, regain their time, and achieve unprecedented productivity. By joining ClickUp, you will have the unique opportunity to explore, utilize, and innovate with AI, influencing not only our product but also the future of work itself. Become a part of our bold and visionary team, and help us redefine what’s possible!
We are currently seeking a skilled Customer Renewal Specialist to maintain ongoing engagement with our customers, ensuring timely contract renewals, fostering customer loyalty, and identifying opportunities for expansion. In this vital role, you will be instrumental in securing renewals, reducing churn, and driving revenue growth through upselling and cross-selling initiatives.
As a key member of our Growth organization, you will be integrated into a global Renewals Team, collaborating closely with Account Executives, Finance, Legal, Customer Success, and Sales Leadership to refine renewal strategies. Your focus will also be on continuously enhancing playbooks, processes, and forecasting accuracy to improve efficiency and maximize customer retention.
Responsibilities
Take charge of the entire renewal process, from initial customer outreach and negotiations to finalizing contracts and execution.
Develop renewal strategies that harmonize customer expectations with internal pricing structures, commercial guidelines, and revenue objectives.
Work collaboratively across functions with Customer Success, Finance, Legal, and Sales to enhance customer retention, ensure contract precision, and facilitate timely renewals.
Negotiate renewal conditions, pricing modifications, seat adjustments, contract durations, and package offerings to meet customer needs while aligning with organizational goals.
Maintain a dynamic 90-day renewal forecast segmented by territory with precise close dates, risk indicators, and anticipated outcomes.
Identify signs of expansion proactively and create upsell, add-on, and cross-sell opportunities based on product engagement, adoption metrics, and evolving customer demands.
Evaluate customer health and risk indicators, addressing potential churn early and collaborating with internal teams on retention strategies.
Refine renewal playbooks, outreach sequences, and internal processes to enhance account retention and boost ARR.
