Customer Sales Support Specialist

JetBrains s.r.o.Prague, Czech Republic

On-site Full-time

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Experience Level

Experience

Qualifications

Your responsibilities will include: Responding to inquiries via email from both new and prospective customers. Providing assistance to individual and business clients. Routing incoming requests to the relevant sales, technical, and marketing teams. Processing online quote requests efficiently. Supporting customers with subscription renewals, purchases, and licensing inquiries. Handling inbound calls professionally and with a helpful demeanor. Keeping abreast of our product offerings, pricing, and current promotions. We would be delighted if you possess: Demonstrated experience in sales support and customer service roles. Exceptional English language skills, both written and verbal. Strong communication abilities coupled with a friendly, customer-oriented approach. The capability to quickly learn and adapt to various internal tools and systems.

About the job

At JetBrains, we pride ourselves on our diverse culture, with over 2,500 professionals from various backgrounds working across Europe, the US, the Middle East, and Asia. If you are driven by meaningful work, seek to make a tangible impact, and thrive in a collaborative environment that encourages continuous growth, we invite you to be part of our team.

We deeply value our customers, which is why we are excited to welcome a new Customer Sales Support Specialist to our friendly international team in Prague.

About JetBrains s.r.o.

JetBrains is an internationally recognized software development company that has been at the forefront of creating effective developer tools since 2000. With a client base that includes over 11 million users and numerous Fortune Global 100 companies, our commitment to excellence and innovation is evident in everything we do.

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