Customer Service Advisor

QPLtalentCoventry

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Mid to Senior

Qualifications

To be considered for this role, candidates should have:Previous experience in a call or contact center environment. Strong communication skills and a customer-focused approach. Ability to handle sensitive information with discretion. Proficiency in using computers and various software applications. A passion for helping others and delivering excellent service.

About the job

Are you currently working in a call or contact center and thriving in your role, but tired of irregular hours and weekend shifts?

If so, we have an exciting opportunity for you! QPLtalent collaborates with one of the UK's premier customer and business process management firms, providing back-office administration and front-office customer contact services to both private and public sector organizations across the UK and Ireland.

We are seeking experienced Customer Service Advisors with a background in call or contact centers. In this role, you will handle incoming calls and engage with customers empathetically, particularly in sensitive situations where confidentiality is paramount.

As a key member of this vibrant and dynamic contact center, your contribution is essential to fulfilling our commitment to prioritizing customer satisfaction. Ideal candidates will be passionate 'people persons' who excel at delivering outstanding customer experiences, possess excellent communication skills, and demonstrate computer literacy. You should also be eager to work in a challenging yet rewarding environment.

In exchange for your dedication, we offer a competitive salary, performance incentives, a comprehensive training program, ongoing coaching, and support for your personal development.

Join our excellent team environment that boasts sociable hours, operating Monday to Friday with flexible shifts between 8 AM and 6 PM (totaling 37.5 hours per week). Remember, no weekends or bank holidays!

If you are enthusiastic about customer service, have relevant experience in a contact center, and are looking to advance your career with a respected company, we would love to hear from you.

To apply, click 'Apply Now' or share this opportunity with friends and family.

Quorum People Ltd operates as an employment business.

About QPLtalent

QPLtalent is a leading recruitment agency specializing in connecting talented individuals with top employers in customer service and business process management sectors across the UK and Ireland. Our commitment is to empower candidates and clients alike by providing exceptional recruitment solutions.

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Mar 16, 2026

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