Customer Service Agent at ABM | Manchester Airport

ABM Industries, Inc.Manchester, England, United Kingdom

On-site Full-time £12.68/hr - £12.68/hr

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Experience Level

Experience

Qualifications

Required Experience:Previous experience in customer service, ideally in a customer-facing role. Strong communication skills. Right to work in the UK. Must pass a DBS check. Ability to provide 5 years of reference information. Must be over 18 years of age. Desirable Skills:Excellent communication and interpersonal skills. Flexibility and adaptability. Innovative thinking. Achievement-oriented mindset. High energy and drive. Courteous demeanor. Patience and understanding. Security awareness.

About the job

Location: Manchester Airport

Shift Pattern: 4 on 2 off, 40 hours per week

Pay Rate: £12.68 per hour

If you require any additional support or adjustments during the recruitment process, please contact our Recruitment Department at recruitment@abm.com. We are here to assist you!

Role Overview:

As a Customer Service Agent, you will play a crucial role in providing exceptional service to passengers requiring special assistance throughout their airport journey.

Key Responsibilities:

Escort passengers from their arrival point through security, passport control, and to their boarding gate.
Ensure wheelchairs are stocked and distributed appropriately throughout the terminals.
Assist arriving passengers from the aircraft through immigration and to the baggage hall, providing support with customs and onward travel needs.
Greet passengers, inquire about their assistance requirements, and explain airport procedures.
Support passengers transferring between flights.
Communicate updates regarding delays or disruptions to the control and supervisor team, ensuring passengers are informed.
Utilize equipment safely and efficiently.
Provide manual lifting assistance as required.
Record passenger progress using supplied digital devices.
Maintain accountability for all company equipment issued.
Complete incident reports for any issues encountered, including near misses.
Deliver exceptional service to all passengers.
Adhere to uniform guidelines and the sign-in/out process.
Carry out other reasonable tasks as requested.

About ABM Industries, Inc.

ABM Industries, Inc. is a leading provider of facility management services, with a commitment to delivering exceptional customer service and support in various sectors, including aviation.

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