Customer Service Agent

CheddarLondon

Hybrid Full-time

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Experience Level

Entry Level

Qualifications

Demonstrated experience in customer service or operations, preferably in the payments or finance sector. Outstanding communication and interpersonal skills, with strong problem-solving abilities. Capacity to manage multiple tasks simultaneously and adhere to tight deadlines. Excellent organizational skills with a keen attention to detail. Familiarity with Zendesk; knowledge of Google Suite and CRM systems is a plus.

About the job

This position is mainly remote, with a requirement to visit the office at least bi-weekly.

Key Responsibilities

Handle and respond to customer queries via email, inbound tickets, phone calls, and social media.
Provide immediate assistance through live chat and inbound tickets to efficiently resolve customer issues.
Assist users with onboarding, payment-related issues, disputes, and other inquiries promptly.
Collaborate closely with internal teams, including Compliance, Engineering, and Product, to enhance processes and customer service tools.
Contribute to the refinement of support processes by identifying issues and recognizing trends.
Help document processes to develop operational guidelines as we continue to grow.
Work under the operations lead's guidance to plan and coordinate activities ensuring KPIs are met.
Monitor daily operations, track performance, and suggest procedural improvements to enhance efficiency and uphold quality standards.

About Cheddar

Cheddar is an Authorised Payment Institute, redefining the landscape of money transfers. Through our proprietary open banking platform, independent of traditional finance networks, we are building a revolutionary financial ecosystem that empowers consumers to save money on everyday expenses. Based in London, we proudly serve the UK market and were honored as Best Newcomer at the British Bank Awards 2024.As part of our innovative team, you will help create services that yield tangible benefits for millions. Collaborating with some of the brightest minds in technology, you will contribute to the launch, scaling, and evolution of our suite of financial tools, consistently exceeding customer expectations. We seek talented individuals who resonate with our core values to join our award-winning team.

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