Customer Service Agent

SutherlandCairo

On-site Full-time

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Experience Level

Entry Level

Qualifications

Excellent communication skills in both written and verbal forms. Strong problem-solving abilities and a customer-centric approach. Able to work efficiently in a team and independently. Previous experience in customer service is preferred but not mandatory. Proficiency in relevant software and tools.

About the job

Join our dynamic team at Sutherland as a Customer Service Agent, where you will play a crucial role in delivering exceptional service to our clients. This position offers an exciting opportunity to develop your skills in a fast-paced environment while helping customers resolve their inquiries effectively.

About Sutherland

Sutherland is a global leader in business process outsourcing, known for our commitment to delivering innovative solutions and exceptional service. Our team members thrive in a collaborative environment that encourages growth, development, and success.

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Customer Service Agent

Sutherland

Full-time|On-site|Cairo

Join Sutherland as a Customer Service Agent and embark on an exciting journey to deliver exceptional support to our valued customers. In this role, you will be the first point of contact, assisting customers with their inquiries and providing solutions that enhance their experience. Your communication skills and dedication to customer satisfaction will play …

Jan 22, 2026

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Customer Service Agent

Sutherland

Full-time|On-site|Cairo

Join our dynamic team at Sutherland as a Customer Service Agent. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your ability to communicate effectively and resolve customer inquiries will be crucial in ensuring their satisfaction.We are looking for passionate individuals who thrive in a fast-paced environment and are committed to delivering excellence. If you have a friendly demeanor and a problem-solving mindset, we encourage you to apply!

Jan 19, 2026

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Guest Service Agent

Accor Hotels

Full-time|On-site|Cairo

Join our dynamic team at Accor Hotels as a Guest Service Agent, where you will be the face of our hospitality. Your primary responsibility will be to ensure that every guest receives exceptional service, creating memorable experiences that keep them coming back. In this role, you will greet guests, assist with check-in and check-out processes, and handle inquiries with professionalism and a warm demeanor. Your attention to detail and ability to anticipate guest needs will be paramount in delivering outstanding service.

Apr 11, 2026

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Customer Service Agent

Sutherland

Full-time|On-site|Cairo

Join our dynamic team at Sutherland as a Customer Service Agent. In this role, you will be the first point of contact for our customers, providing top-tier support and assistance. Your primary responsibilities will include resolving customer inquiries, addressing concerns, and ensuring customer satisfaction. You'll have the opportunity to work in a fast-paced environment while enhancing your communication and problem-solving skills.

Jan 20, 2026

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Customer Service Agent

Sutherland

Full-time|On-site|Cairo

Jan 20, 2026

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Customer Service Agent - English Account

Sutherland

Full-time|On-site|Cairo

Join our dynamic team at Sutherland as a Customer Service Agent for our English account. In this role, you will be the first point of contact for our clients, providing exceptional support and solutions to ensure customer satisfaction.Your responsibilities will include answering inquiries, resolving issues, and maintaining a positive rapport with customers. We are looking for individuals who are passionate about delivering top-notch service and eager to contribute to our team’s success.

Jan 21, 2026

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Telesales Agent at tagaddod | Cairo

tagaddod

Full-time|On-site|Cairo, Cairo Governorate, Egypt

As a Telesales Agent at tagaddod, you will play a crucial role in driving our sales initiatives and enhancing customer satisfaction by connecting with clients through effective communication.Key ResponsibilitiesGain a comprehensive understanding of our products and services.Set and pursue achievable sales targets.Engage with existing and prospective customers via phone calls.Maintain and update customer information in our database.Ensure customer satisfaction through excellent service delivery.Utilize a sales script for efficient customer handling.Foster strong relationships with both new and existing customers.Professionally process customer orders.Compile and present weekly sales reports to the Sales Manager.Provide outstanding customer service and address inquiries regarding our products and services.Adhere to all company policies and procedures.

Dec 24, 2025

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Guest Relations Agent

AccorHotels

Full-time|On-site|Cairo

Join our dynamic team as a Guest Relations Agent at AccorHotels, where we prioritize exceptional customer service and guest satisfaction. In this role, you will be the first point of contact for our esteemed guests, ensuring their needs are met promptly and effectively. Your responsibilities will include welcoming guests, handling inquiries, and resolving any issues that may arise during their stay. If you are passionate about hospitality and thrive in a fast-paced environment, we want to hear from you!

Feb 6, 2026

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Reservations Agent at AccorHotels | Cairo

AccorHotels

Full-time|On-site|Cairo

Join our dynamic team at AccorHotels as a Reservations Agent, where you will play a pivotal role in ensuring our guests have a seamless booking experience. As the first point of contact for our customers, you will manage reservations, provide exceptional customer service, and assist in handling inquiries to guarantee a memorable stay at our hotel.

Apr 10, 2026

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Direct Sales Agent

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Full-time|On-site|One Kattameya, Cairo

At Klivvr, we are dedicated to empowering consumers by providing accessible financing solutions that enhance their purchasing power. As we continue to expand, we are seeking passionate and motivated Direct Sales Agents to join our vibrant team in malls, large retail outlets, and field environments. In this pivotal role, you will focus on activating Go Plus customers, ensuring they receive a seamless and professional experience throughout their journey with us.This position demands exceptional communication skills, a strong customer-centric mindset, and a relentless drive to meet and surpass activation targets in both retail and field settings.

Aug 26, 2025

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Front Desk Agent

Accor Hotels

Full-time|On-site|Cairo

Join our dynamic team at Accor Hotels as a Front Desk Agent, where you will be the first point of contact for our guests. Your responsibilities will include greeting guests with a warm smile, managing check-ins and check-outs, and ensuring that every guest's experience is exceptional. You will play a key role in maintaining our hotel’s reputation for outstanding service.

Feb 6, 2026

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Front Office Agent at Accor Hotels | Cairo

Accor Hotels

Full-time|On-site|Cairo

Join our dynamic team as a Front Office Agent at Accor Hotels in Cairo. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. Your responsibilities will include managing reservations, handling inquiries, and assisting with any guest needs to create memorable stays.

Feb 1, 2026

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Guest Relations Agent at Accor Hotels | Cairo

Accor Hotels

Full-time|On-site|Cairo

Join our dynamic team at Accor Hotels as a Guest Relations Agent in Cairo, where you will play a pivotal role in ensuring an exceptional experience for our guests. You will be the first point of contact for our guests, providing a warm welcome and addressing their needs with professionalism and courtesy.Your responsibilities will include managing guest inquiries, resolving concerns, and ensuring that every visitor feels valued and appreciated. With your excellent communication skills and dedication to customer service, you will contribute to creating memorable stays for our guests.

Apr 11, 2026

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Customer Service Representative

Sutherland

Full-time|On-site|Cairo

Join our dynamic team as a Customer Service Representative at Sutherland, where you will play a vital role in delivering exceptional service and support to our clients. This position offers an exciting opportunity to engage with customers, resolving inquiries and ensuring satisfaction through effective communication and problem-solving skills.

Jan 21, 2026

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Concierge Agent

Accor

Full-time|On-site|Cairo

Join our dynamic hospitality team in Cairo, Egypt, as a Concierge Agent. In this pivotal role, you will embody the essence of guest service, transforming every interaction into a memorable experience. We are looking for a dedicated, detail-oriented professional who excels in a fast-paced environment and is committed to surpassing guest expectations.Act as a well-informed hotel ambassador, providing guests with up-to-date information on hotel amenities, local attractions, dining venues, entertainment options, and city events.Efficiently manage a variety of guest requests, including dining reservations, entertainment bookings, transportation arrangements, tours, medical services, and other unique needs.Compile and maintain detailed guest preference records to personalize future visits and enhance guest loyalty.Build and nurture a professional network of trusted service providers and local contacts for seamless guest experiences.Ensure the availability of brochures, city maps, restaurant guides, and promotional materials for guest use.Handle luggage, messages, parcels, and packages with precision, ensuring timely delivery and storage.Respond to guest inquiries with positivity and a solutions-oriented approach, maintaining professionalism under pressure.Follow through on guest requests and maintain clear communication for timely resolution.Uphold integrity in all financial transactions and interactions with guests.Adhere to departmental operating procedures and safety policies.Collaborate with team members across departments to foster a result-driven, service-oriented environment.Perform additional duties as required to support the success of the hospitality operation.

Mar 4, 2026

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Customer Service Representative

Sutherland

Full-time|On-site|Cairo

Role overview Sutherland seeks a Customer Service Representative based in Cairo. This position focuses on assisting customers, handling their questions, and resolving issues for our clients. Daily work involves regular communication with people, so clear and supportive interaction is essential. What you will do Respond to customer inquiries through phone, email, or chat Address and resolve questions or concerns promptly Provide accurate information with a friendly approach Requirements Strong communication skills Ability to interact effectively with customers Comfort working in a busy setting Interest in assisting others with problem-solving

Apr 26, 2026

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Arabic Customer Service Specialist

talent3600

Full-time|On-site|Cairo, Cairo Governorate, Egypt

Job Title: Arabic Customer Service SpecialistJob Summary:Join our dynamic team at Gebnalak.com as an Arabic Customer Service Specialist! We are seeking an enthusiastic and detail-oriented individual who is committed to providing exceptional service. If you have a knack for communication, problem-solving, and making a positive impact, we want to hear from you!Key Responsibilities:- Handle customer inquiries and complaints professionally via phone and social media.- Engage with customers by responding to comments, messages, and reviews on social media platforms.- Efficiently process and resolve customer complaints related to product sales.- Follow up on complex customer cases to ensure complete resolution.- Maintain accurate records of customer interactions, feedback, and actions taken in our CRM system.- Monitor and track customer orders to ensure timely and accurate delivery.- Provide a seamless and satisfying customer journey from start to finish.- Adhere to work schedules and deadlines with punctuality.- Demonstrate professionalism and patience when addressing sensitive or challenging situations.RequirementsRequired Values and Skills:- Strong leadership and responsibility.- Eagerness to learn and grow.- High dedication and commitment to work.- Exceptional attention to detail.- Passion for challenges and achieving results.- Excellent communication and problem-solving skills.- Ability to remain calm and professional under pressure.Location: Maadi, CairoWorking Hours: 9:00 AM to 5:00 PM

Apr 8, 2026

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Customer Service Representative

Sutherland

Full-time|On-site|Cairo

Sutherland seeks a Customer Service Representative based in Cairo. This role acts as the first contact for clients, providing answers, addressing concerns, and ensuring a smooth experience throughout each interaction. Success in this position relies on strong communication skills and a genuine focus on customer satisfaction. Main responsibilities Respond to client inquiries through phone, email, or chat Handle customer issues promptly and with professionalism Maintain a positive, helpful approach in every conversation Contribute to a seamless customer experience Requirements Clear and effective communication skills Interest in helping others and solving problems Consistently brings a positive attitude to daily work

Apr 21, 2026

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Portuguese Customer Support Agent - Cairo, Egypt

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Join Cross Border Talents as a Portuguese Customer Support Agent in Cairo, Egypt!We are looking for enthusiastic and skilled individuals to provide exceptional customer support. In this role, you will be responsible for addressing customer inquiries and providing effective solutions while maintaining high standards of service.Key Responsibilities:Manage inbound calls effectively, ensuring adherence to departmental standards and objectives.Deliver expert advice and accurate information to clients.Utilize company guidelines while creatively offering solutions tailored to customer needs.Resolve customer issues efficiently, escalating only when necessary.Document all cases clearly and concisely.Achieve schedule adherence goals established by the client.Occasionally make outbound calls for follow-ups on various issues.Navigate multiple applications during calls to assist customers.Decision-Making Authority:Resolve customer issues effectively.Address customer requirements proactively.

Sep 11, 2024

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Customer Service Representative

Sutherland

Full-time|On-site|Cairo

Join our dynamic team at Sutherland as a Customer Service Representative. In this entry-level position, you will be the frontline ambassador for our clients, providing exceptional support and solutions to enhance customer satisfaction. This role is perfect for individuals who are enthusiastic, communicative, and eager to grow in a vibrant work environment.

Apr 1, 2026

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