Customer Service and Billing Specialist

remote-vaRemote — Davao Region, Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

Demonstrated experience in customer service and billing functions. Proficient in Salesforce and Microsoft Excel. Superior verbal and written communication skills. Strong attention to detail and ability to manage multiple tasks effectively. Capability to work independently as well as collaboratively in a team setting. Must be available to work during scheduled hours: 9 AM - 5 PM EST.

About the job

Location: Fully Remote (Availability required from 9 AM to 5 PM EST)

About Us:
Join a forward-thinking organization dedicated to providing unparalleled customer service and streamlining operational processes. We are seeking a passionate Customer Service and Billing Specialist to enhance our team and ensure the seamless execution of billing operations while delivering outstanding support to our clients.

Job Overview:
The Customer Service and Billing Specialist will handle customer queries regarding billing, accurately process transactions, and keep meticulous records using Salesforce and Excel. The right candidate will be detail-oriented, exceptionally organized, and committed to providing top-notch customer service.

Primary Responsibilities:

Customer Support:

Address customer inquiries concerning billing issues promptly and professionally.
Communicate effectively to resolve any billing discrepancies with clear solutions.

Billing Operations:

Ensure accurate and efficient processing of billing transactions.
Conduct account reconciliations and maintain timely billing cycles.

Data Management and Reporting:

Leverage Salesforce to manage customer accounts and update billing details.
Create and maintain comprehensive billing reports and spreadsheets in Excel.
Analyze and track billing data to identify trends and areas for improvement.

Collaboration and Process Enhancement:

Work collaboratively with various teams to optimize billing workflows.
Provide insights and suggestions for process enhancements to boost customer satisfaction and operational efficiency.

Essential Qualifications:

Demonstrated experience in customer service and billing functions.
Proficient in Salesforce and Microsoft Excel.
Superior verbal and written communication skills.
Strong attention to detail and ability to manage multiple tasks effectively.
Capability to work independently as well as collaboratively in a team setting.
Must be available to work during scheduled hours: 9 AM - 5 PM EST.

Benefits:

What We Provide:

Permanent remote work arrangement
A nurturing, growth-focused work culture.
Opportunities for professional development and career progression.

About remote-va

Join a forward-thinking organization dedicated to providing unparalleled customer service and streamlining operational processes.

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