Customer Service and Sales Representative for Pooling

FGC+Davao City, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

To succeed in this role, candidates should demonstrate strong communication skills, a customer-oriented mindset, and the ability to manage multiple tasks effectively. Previous experience in a customer service or sales environment is preferred. Familiarity with tax documents and donor relations is a plus.

About the job

FGC+ is hiring a Customer Service and Sales Representative for its Davao City office. This position blends customer support with sales outreach. The main focus is helping donors, answering their questions, and making every interaction positive. Candidates with experience in BPO customer service or sales roles will find this role familiar and rewarding.

What you will do

Respond to questions from donors about their contributions, offering clear and helpful information.
Contact donors by phone, email, and SMS to provide updates and manage follow-ups.
Assist donors with processing tax receipts, vacation vouchers, and related paperwork.

Requirements

Background in the BPO industry, particularly in customer service or sales roles.
Strong communication skills and a sincere commitment to helping others.
Ability to handle several tasks at once and keep donor interactions well organized.

Location

This role is based in Davao City, Philippines.

About FGC+

At FGC+, we are dedicated to making a difference in our community. We believe in the power of collaboration and support, and we strive to create an environment that fosters success for our team and our donors. Join us and be a part of our mission to Spark Success!

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