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Customer Service Associate

BouwmaatArnhem, Gelderland, Nederland
On-site Part-time €2.4K/yr - €2.6K/yr

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Experience Level

Experience

Qualifications

Minimum MBO diploma in hospitality, commerce, trade, or construction. Experience or affinity in the construction materials industry is preferred. Relevant work experience in roles such as service employee, cashier, or hospitality is essential. Flexibility to work on weekdays and Saturdays is required.

About the job

Are you someone who is always ready to assist others and make a difference? At Bouwmaat Helmond, you’ll enjoy your work while exceeding our customers' expectations. As a Customer Service Associate, you will be the face of our branch, playing a crucial role in delivering outstanding service. Read on to discover how you can leverage your talents at Bouwmaat!

What Will You Do?

In this dynamic role, your mission is to ensure our customers leave with a smile. Whether it’s answering a question about a quote, creating a customer card, or handling returns, you’ve got it covered. Your key responsibilities include:

  • Preparing quotes in collaboration with our sales advisors.

  • Responding to customer inquiries regarding quotes and our services.

  • Assisting customers in creating their customer card.

  • Actively brainstorming solutions that exceed customer expectations.

  • Processing returns, repairs, and reservations smoothly and meticulously.

You will be the point of contact for our customers, closely collaborating with colleagues from sales and at the cash register. Together, you’ll create an unforgettable experience at the branch.

What Do We Offer You?

At Bouwmaat, there is always room for growth. We invest in your development and job satisfaction:

  • Opportunities for development and advancement: Various training and courses with opportunities for growth.

  • Attractive employment conditions:

    • Salary according to scale 3-4 of the Hibin collective labor agreement (€2,431.26 - €2,575.34 based on 40 hours).

    • 24 hours per week.

    • 25 vacation days and 12 ATV days (for full-time employees).

    • A solid pension scheme.

    • Up to 20% discount on our assortment.

What Do You Bring?

For you, good customer relationships are paramount. You are service-oriented, hospitable, and always know how to maintain an overview. What we expect from you:

  • At least an MBO diploma in hospitality, commerce, trade, or construction.

  • Affinity with or experience in the construction materials industry.

  • Relevant work experience, for example as a service employee, cashier, or in hospitality.

  • Flexibility to work both weekdays and Saturdays.

With your enthusiasm and customer-oriented attitude, you make a difference for our customers every day.

About Bouwmaat

Bouwmaat is a leading supplier in the construction materials industry, dedicated to providing exceptional service to both professional and DIY customers. Our team is committed to creating a welcoming environment that fosters customer satisfaction and loyalty.

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