Customer Service Booking Agent

LekkeSlaapCape Town, Western Cape, South Africa

On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:Previous experience in customer service or a comparable booking position is preferred. Fluency in Afrikaans and English, both spoken and written. Exceptional communication skills focused on creating a positive customer experience. Clear and confident telephone etiquette. Proficient in utilizing computer systems and software; familiarity with booking platforms is advantageous. Strong problem-solving abilities and the capacity to think on your feet. Detail-oriented with excellent organizational skills to effectively manage multiple tasks and client needs. A customer-centric mindset and commitment to quality service.

About the job

LekkeSlaap is the premier accommodation booking application in South Africa, celebrated for its intuitive interface, outstanding customer service, and a wide array of local lodging options. As a subsidiary of Tripco, a cutting-edge travel technology firm headquartered in Cape Town, LekkeSlaap is dedicated to pioneering innovation and providing unparalleled customer experiences in the travel sector.

We are seeking a detail-oriented and customer-centric Booking Agent to become a vital member of our dynamic team! In this fast-paced position, you will expertly manage bookings, assist guests and property owners, and proactively address challenges to ensure smooth operations. You will thrive in an environment that values quick thinking and excels in communication, all to deliver seamless experiences for our users.

The ideal candidate will possess a robust background in customer service, outstanding communication abilities, and a genuine enthusiasm for assisting others. If you flourish under pressure, enjoy problem-solving, and are passionate about delivering exceptional service, we are eager to connect with you!

About LekkeSlaap

At LekkeSlaap, we pride ourselves on being South Africa's leading accommodation booking platform, driven by innovation and a commitment to delivering the best customer experience in the travel industry. Our affiliation with Tripco, a technology leader, empowers us to continuously enhance our services and offerings.

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