About the job
Job Title: Customer Service Call Center Agents
Location: Durban, South Africa
Key Responsibilities:
Manage both inbound and outbound calls with a focus on professionalism and courtesy.
Deliver precise information regarding our diverse range of products and services to clients.
Effectively address and resolve customer inquiries and complaints.
Maintain accurate records of all customer interactions for future reference.
Adhere to established communication scripts and guidelines.
Achieve or surpass defined performance targets and metrics.
Collaborate with team members and cross-functional departments to enhance the customer experience.
Stay updated on company policies, procedures, and promotional offers.
