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Customer Service Delivery Advocate

CarvanaNorfolk, MA
On-site Full-time $22/hr - $24/hr

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Experience Level

Experience

Qualifications

- Minimum of 2 years of customer-facing experience- Strong communication and interpersonal skills- Ability to thrive in a fast-paced environment- Passion for delivering exceptional customer service

About the job

Join Carvana as a Customer Service Delivery Advocate and embark on an exciting career journey with the fastest-growing used automotive retailer in U. S. history. We are seeking enthusiastic Customer Advocates with a minimum of 2 years of customer-facing experience who are passionate about transforming the car-buying experience into a joyful process.

As a valued member of our team, you will play a crucial role in delivering happiness to our customers, whether it’s greeting them in their driveways or participating in community events. Are you ready to embrace the 'Hauler-Life'?

Shift Requirements: This role requires availability from 7 AM to 5 PM, 7 days a week with rotating days off.

Unlock Your Earning Potential!

Your starting hourly rate is competitive, beginning at $22/hour, with opportunities for significant growth based on your performance. You can see your earnings rise quickly:

  • Pay Range: $22-$24 hourly
  • Starting Pay: $22/hour
  • After 3 Months: $22.50/hour
  • After 6 Months: $23/hour

In your first year, you can increase your pay from $22/hour to $24/hour through our performance-based Careers Not Jobs program, which provides four merit opportunities each year. Additionally, eligible team members can enjoy an extra $0.50 increase every 90 days.

But that’s not all! Our Market Operations may offer other performance-based incentive programs specific to your location for even greater earning potential.

Benefits + Perks:

  • Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, with opportunities for overtime during busy seasons.
  • Fast Track Advancement Opportunities: Exceptional performers can achieve higher pay rates sooner based on their results.
  • Health & Wellness: 100% company-paid healthcare premiums, along with dental and vision benefits. Our wellness program supports mental, physical, and financial health. We even offer a pet care savings program to keep your furry friends happy and healthy.
  • Time Off & Work-Life Balance: Generous paid time off, starting with 13 days in your first year, increasing to 20 days thereafter.
  • Education Support: We are committed to your continuous growth and development.

About Carvana

Carvana is revolutionizing the way people buy cars. As the fastest-growing used automotive retailer in U. S. history, we pride ourselves on delivering a seamless and enjoyable car-buying experience. Our commitment to innovation and customer satisfaction sets us apart in the automotive industry.

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