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Customer Service Delivery Specialist at Carvana | Norfolk, MA

CarvanaNorfolk, MA
On-site Full-time $22/hr - $24/hr

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Experience Level

Experience

Qualifications

To be successful in this role, candidates should possess:A minimum of 2 years of customer-facing experience. Strong communication and interpersonal skills. The ability to work flexibly in a fast-paced environment. A passion for enhancing the customer experience.

About the job

Join Carvana as a Customer Service Delivery Specialist and embark on an exciting journey with one of the fastest-growing used automotive retailers in U. S. history! We are seeking passionate Customer Advocates who possess a minimum of 2 years of customer-facing experience to enhance the car-buying experience for our customers.

Our Customer Advocates play a pivotal role in delivering joy and satisfaction, whether it's through a warm greeting as they deliver vehicles or engaging with the local community. Are you ready to embrace the 'Hauler-Life' and make a difference in the lives of car buyers?

Shift Requirements: This position requires availability from 7 AM to 5 PM or 11 AM to 9 PM on a 4-day work week. Flexibility to work across seven days is essential, with rotating days off between weekdays and weekends.

Unlock Your Earning Potential!

Start your career with a competitive hourly rate of $22, with opportunities for growth based on performance. Your earning potential can increase quickly:

  • Pay Range: $22 - $24 hourly
  • Initial Pay: $22/hr
  • After 3 Months: $22.50/hr
  • After 6 Months: $23/hr

Within your first year, you can elevate your pay from $22/hr to $24/hr through our performance-driven Careers Not Jobs program, featuring four merit opportunities annually, and potential pay increases every 90 days.

Additionally, Market Operations may provide further performance-based incentive programs tailored to your location, offering even greater earning potential.

Benefits + Perks:
At Carvana, we are committed to investing in your success because when you grow, we grow. Here's how we support you:

  • Competitive, Performance-Based Compensation plus a 401(k) with company matching, and overtime opportunities during peak seasons.
  • Fast Track Advancement Opportunities for stellar performers to achieve higher pay rates sooner based on their contributions.
  • Comprehensive Health & Wellness benefits including 100% Company Paid Healthcare Premiums, Dental and Vision benefits. Our wellness program supports your mental, physical, and financial health. Plus, take advantage of our pet care savings program to keep your furry friends happy and healthy!
  • Generous Time Off and Work-Life Balance to recharge and enjoy life outside of work.

About Carvana

Carvana is revolutionizing the car-buying experience, making it easier and more enjoyable for customers across the United States. Recognized as one of the fastest-growing companies to enter the Fortune 500, we pride ourselves on our commitment to customer satisfaction and innovation in the automotive retail space.

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