About the job
Join our dynamic team at Adeeba E-Services Pvt Ltd as a Customer Service Executive or Senior Customer Service Executive specializing in Inbound Tech Support. In this role, you will be the first point of contact for our customers, providing them with exceptional support and assistance with their technical queries.
As a Customer Service Executive, your primary responsibilities will include:
- Responding to inbound customer queries via phone and chat.
- Troubleshooting technical issues and guiding customers through solutions.
- Managing customer accounts and ensuring a high level of satisfaction.
- Documenting interactions and issues in our systems for future reference.
