Customer Service Manager

As the Customer Service Manager, you will be instrumental in enhancing the educational journey of our customers and students. Your engaging personality and exceptional writing abilities will allow you to establish meaningful connections with our community, both visually through video and in written communication. We are dedicated to finding a candidate who shares our commitment to empowering women and is enthusiastic about fostering their growth.

Key Responsibilities:

• Serve as the main point of contact for students, actively engaging with them during online workshops and live events.
• Facilitate weekly group calls and live sessions, offering support and insights.
• Interact with the community via chats and in our client’s Facebook Group.
• Attend Monday morning meetings and other scheduled discussions.
• Manage various administrative tasks, including CRM updates and communications.
• Present a professional demeanor during live interactions.
• Assist with onboarding clients and ensure they have a rewarding experience with the program.
• Be prepared for flexible hours, including evenings and weekends for special events.
• Contribute to client success through effective communication, multitasking, and time management.

Requirements

• Availability for a flexible schedule, including evenings and weekends, with a commitment to Monday morning meetings at 9:30 AM EST and Thursdays at 11 AM EST.
• At least 3 years of experience in customer service; a minimum of 3 years in sales is preferred.
• Background in social work, teaching, or similar people-oriented roles is advantageous.
• Outstanding writing and verbal communication skills.
• Proficiency in CRM systems (experience with GoHighLevel is a bonus), Zoom, calendar management, spreadsheets, and other digital tools.
• A positive, professional attitude with a commitment to personal growth and accountability.
• Strong interpersonal skills and the capacity to perform well under pressure.
• A genuine desire to learn and evolve within the team.
• Willingness to work 20-25 hours per week.

Minimum Technical and Work Environment Requirements:

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection of at least 10 Mbps.
• The backup must support work during power outages.

• Primary Device:
• A desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.