About the job
Alphabe Insight Inc. is seeking a Customer Service Officer based in Cincinnati. This role acts as the first point of contact for customers, managing questions, concerns, and requests to ensure a positive experience with each interaction.
Key responsibilities
- Respond to customer inquiries through phone, email, and chat channels
- Identify and resolve customer issues quickly
- Record details of each interaction and follow up when necessary
- Contribute to a high level of customer satisfaction
Who will thrive here
This position suits individuals starting out in customer service who value a supportive team and want to build experience in a customer-focused setting.
