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Experience Level
Entry Level
Qualifications
Requirements:Completed 2nd year of college/SHS graduate with at least 6 months of BPO experience ORA college graduate with or without experience. Proficient in both spoken and written English. Willingness to work fully on-site in Alabang, Muntinlupa City. Amenable to a shifting schedule. Available to start as soon as possible.
About the job
Join our dynamic team as a Customer Service Representative in Alabang! At tasq-work, we pride ourselves on providing outstanding service to our clients. Your role will involve engaging with customers through various channels, utilizing your excellent communication and problem-solving skills to address their needs effectively.
Key Responsibilities:
Respond swiftly and professionally to customer inquiries via phone, email, and chat.
Resolve customer issues and complaints with an emphasis on first-call resolution.
Keep accurate and detailed records of customer interactions.
Collaborate with team members to enhance customer service processes.
Provide comprehensive product and service information to assist customers.
Identify opportunities to elevate the customer experience proactively.
Aim to meet or exceed personal and team performance targets.
About tasq-work
tasq-work is a fast-growing company dedicated to delivering exceptional customer service. By joining our team, you will have the opportunity to make a significant impact while working in a supportive and collaborative environment.
Join our dynamic eCommerce subscription business as a Technical Customer Service Representative, where your technical expertise and customer-centric mindset will be invaluable. In this fully remote role, you will be the first point of contact for our subscribers, dedicated to resolving technical issues and enhancing their experience. Your strong leadership s…
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Join Boldr Inc. as a Technical Support Representative and play a vital role in providing exceptional support to our clients. You will be the first point of contact for customer inquiries and issues, utilizing your problem-solving skills to deliver effective solutions and ensure customer satisfaction.
Join Our Team as a Customer Service Representative!At Wing, we are committed to revolutionizing the future of work for businesses around the globe. We aim to be the ultimate solution for companies looking to create exceptional teams and streamline their operations.We are currently seeking a dedicated Customer Service Representative to join our remote team immediately!Duties and Responsibilities:1. Handle inbound and outbound communications with professionalism.2. Address and resolve customer inquiries and concerns in a timely manner.3. Develop and sustain strong relationships with customers through transparent communication.4. Strive for customer satisfaction in every interaction.5. Maintain accurate records of customer interactions and manage customer accounts.6. Adhere to communication guidelines and company policies.7. Go the extra mile to engage with customers and enhance their experience.8. Assist with additional tasks as needed.Qualifications:• Minimum of 1 year of experience as a Customer Service Representative in a B2C or B2B environment.• Strong command of English, both written and spoken (B2 level or higher).• Proficient in phone, email, and instant messaging communication.• Excellent organizational and time management skills.• Technologically savvy, familiar with tools such as CRM systems, VoIP, and cloud services.• Experience using word processing and spreadsheet software (e.g., MS Office).• Knowledge of online scheduling tools (e.g., Google Calendar).• Proactive and detail-oriented.• Willingness to work during graveyard shifts.Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Computer with a minimum 1.8 GHz processor and at least 4GB RAM.• Primary internet speed of at least 25 Mbps; backup speed of at least 10 Mbps.Benefits:• Health Insurance (HMO)• Performance incentives and rewards.
Full-time|On-site|Quezon City, Metro Manila, Philippines
Join our dynamic team at tasq-work as a Technical Support Representative in the thriving area of Quezon City. You will play a vital role in providing outstanding service to our esteemed clients through efficient communication, adept problem-solving, and precise customer profiling.Key ResponsibilitiesAddress customer inquiries promptly and professionally via phone, email, and chat.Effectively resolve customer issues and complaints with an emphasis on first-call resolution.Maintain detailed and accurate records of all customer interactions.Collaborate with team members to enhance customer service processes.Provide comprehensive product and service information to assist customers with their needs.Proactively identify avenues to improve the overall customer experience.Achieve or surpass individual and team performance targets.
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Join SGS, a global leader in inspection, verification, testing, and certification services, as a Junior Customer Services Representative. This entry-level position focuses on technical sales support and requires candidates with laboratory testing experience. You will play a crucial role in assisting our clients and ensuring they receive top-notch service.
Full-time|On-site|Parañaque, Metro Manila, Philippines
Join our dynamic team at Tasq Work as a Customer Service Representative in Parañaque! We are in search of enthusiastic individuals who thrive in a fast-paced environment and are dedicated to providing outstanding service to our valued clients. You will leverage your communication and problem-solving skills to engage with customers effectively and enhance their experience.Key Responsibilities:Respond to customer inquiries promptly and professionally through phone, email, and chat.Resolve customer issues with a focus on achieving first-call resolution.Keep accurate records of customer interactions for future reference.Collaborate with colleagues to refine and improve customer service processes.Provide detailed product and service information to assist customers effectively.Identify and implement opportunities to elevate the customer experience.Consistently meet or exceed individual and team performance targets.Requirements:High School Graduate (Old Curriculum) with or without prior BPO experience.Fluent in both spoken and written English.Willing to work fully on-site in Parañaque.Amenable to a shifting schedule.Available to start immediately.Benefits:Complimentary Health Maintenance Organization (HMO) coverage.Dependents can also enjoy free HMO coverage.Night differential pay.Incentives based on program performance.Please note that final assignments will be contingent upon the specific company or account you will be profiled to.
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Full-time|On-site|Makati City, Metro Manila, Philippines
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Full-time|On-site|Taguig, Metro Manila, Philippines
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Full-time|On-site|Muntinlupa, Metro Manila, Philippines
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Are you a dedicated Customer Service Representative with a solid background in telecom, managed services, and billing? If you possess over 4 years of experience in delivering exceptional customer service in billing environments and have a proven track record in BPO settings, we want to connect with you! Previous experience with leading telecom companies such as Verizon, AT&T, T-Mobile, or Comcast is highly valued.Your Role:Deliver exceptional customer support in a dynamic telecom and managed services environment.Assist customers with inquiries related to billing, account management, service activations, and troubleshooting.Leverage your BPO and telecom expertise to efficiently address complex customer concerns.Exhibit excellent communication skills to engage effectively with both customers and internal teams.Collaborate with managed services teams to guarantee smooth service delivery.What We Seek:Minimum of 4 years of customer service experience in telecom, billing, or managed services.Proven BPO experience is essential.Strong foundation in state-sign customer service billing support.Exceptional communication and problem-solving abilities.Familiarity with telecom industry standards, billing systems, and troubleshooting methodologies.Experience with major telecom providers (Verizon, AT&T, T-Mobile, Comcast, etc.) is advantageous.Why Join Our Team?Attractive compensation and benefits package.Opportunities for growth within a rapidly expanding telecom and managed services company.A vibrant, team-oriented work culture with industry leaders.Apply now and bring your telecom expertise to a company that truly values your skills!
Full-time|On-site|Manila, National Capital Region, Philippines
About Viamericas Viamericas is a licensed money transmission company focused on serving immigrants worldwide. The company offers international money transfers, bill payments, and check processing through thousands of agent locations in the United States and over 287,885 locations in 95 countries. Viamericas is committed to respect, innovation, integrity, and making a positive impact for its customers. Role Overview The Bilingual Vietnamese Customer Service Representative serves as the primary point of contact for customers, agents, and partners. This position handles inquiries and support requests in both Vietnamese and English, ensuring a smooth and positive experience for every interaction. Main Responsibilities Respond to inbound and outbound customer inquiries by phone, email, chat, and SMS in Vietnamese and English Process transactions accurately and efficiently using company systems Document all customer interactions and monitor transaction activities Resolve issues promptly to maintain high customer satisfaction Promote operational efficiency while following company policies and service standards Location This position is based in Manila, National Capital Region, Philippines.
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Job Title: VoIP Customer Service & Technical Support SpecialistJob OverviewWe are seeking an experienced and customer-oriented VoIP Customer Service & Technical Support Specialist to assist clients utilizing VoIP systems. The successful candidate will possess hands-on expertise with FusionPBX, VitalPBX, and OpenSIPS and will be adept at aiding customers in troubleshooting, configuration, and addressing technical questions.This position necessitates exceptional communication skills, a solid foundation in VoIP systems, and a proactive approach to efficiently resolving issues while ensuring outstanding customer service.Key ResponsibilitiesDeliver customer support through phone, email, and chat for all VoIP-related inquiriesDiagnose and troubleshoot VoIP challenges including call quality, SIP registration, routing, and connectivityConfigure and sustain PBX systems (FusionPBX, VitalPBX)Manage and support OpenSIPS configurations and routingAssist customers with system setup, extensions, trunks, DID numbers, and call flowsIdentify and resolve network-related issues (NAT, firewall, ports, QoS)Escalate complex technical challenges as necessaryDocument support tickets and maintain precise recordsGuide customers through technical processes in a clear, professional manner
Customer Service Representative - Financial ServicesIndustry: Tax and Financial ServicesAbout Us: At getwingapp, we are dedicated to providing exceptional tax preparation, client onboarding, and comprehensive financial services. Our mission is to enhance client interactions and streamline administrative processes, ensuring a smooth experience for all our customers. We leverage advanced software tools such as Go High Level and Financial Sense to facilitate organized workflows and enhance communication.Objective: We aim to significantly improve the efficiency of our client onboarding process, centralize follow-ups, minimize communication bottlenecks, and professionally address tax-related inquiries.Join our team as a Customer Service Representative!Key Responsibilities:1. Facilitate client onboarding post-sale2. Oversee follow-ups and necessary document collection3. Provide knowledgeable responses to tax-related inquiries4. Collaborate with sales and administrative teams5. Manage incoming calls, redirect inquiries, and arrange meetings6. Maintain communication threads in Go High Level7. Assist with administrative tasks and database management8. Go above and beyond to engage with customers9. Perform ad hoc tasks as requiredRequired Qualifications:• Minimum of 4 years of experience in a Customer Service role, preferably within a B2C or B2B environment• Demonstrated expertise in financial services and tax-related fields• Exceptional English communication skills, both written and verbal (minimum B2 level)• Strong proficiency in phone, email, and instant messaging communication• Excellent organizational and time management abilities• Tech-savvy, familiar with desktop sharing, cloud services, CRM systems, and VoIP• Proficient in using online calendars and scheduling tools (e.g., Google Calendar)• Proactive and detail-oriented with a confident demeanor• Willingness to work night shiftsTechnical Requirements:• USB headset with noise cancellation• Functional webcam• Computer with a minimum 1.8 GHz processor and 4GB RAM• Internet speed: at least 25 Mbps for primary connection and 10 Mbps for backupBenefits:• Comprehensive health insurance (HMO)• Performance-based incentives• Job security and stability• Paid training programs• Inclusive workplace culture
Join our dynamic team as a Japanese Bilingual Customer Service Representative. In this role, you will leverage your Japanese language skills to provide exceptional customer support, ensuring client satisfaction and fostering positive relationships. Your ability to communicate effectively in both Japanese and English will be crucial in resolving inquiries and enhancing the customer experience.
