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Customer Service Representative at ajmadison | Brooklyn, NY

ajmadisonBrooklyn, New York, United States
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Exceptional verbal and written communication skills are essential. Proficient email communication skills with a confident and professional tone. Strong computer skills and familiarity with various software platforms, including Microsoft Office. Excellent time management skills with the ability to prioritize tasks effectively. A detail-oriented approach with a strong focus on customer service. Able to thrive in a fast-paced and evolving environment. A minimum of 2-3 years of experience in a customer service or related role is preferred, though not mandatory.

About the job

Join our dynamic team as a Customer Service Representative at ajmadison, where you will play a pivotal role in delivering exceptional service to both internal and external customers. Your expertise in our products and programs will empower you to provide timely and accurate information while collaborating effectively with your colleagues. We seek an enthusiastic, driven individual who thrives in a fast-paced environment and is ready to adapt to the ever-evolving demands of our business.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone and online chats.

  • Deliver outstanding service to enhance customer satisfaction and loyalty.

  • Provide accurate updates on customer orders and product information.

  • Process customer orders, changes, and returns in accordance with departmental policies.

  • Collaborate with the accounting team to address any disputed credit items.

  • Report service failures or customer issues to management for timely resolution.

  • Work alongside product and sales teams to exceed customer expectations.

  • Utilize troubleshooting tools to diagnose and resolve customer concerns.

  • Escalate priority issues as necessary to ensure swift resolution.

  • Document all customer interactions in compliance with standard operating procedures.

  • Maintain an up-to-date understanding of company policies and procedures.

About ajmadison

ajmadison is a leading online retailer specializing in home appliances, known for our commitment to customer satisfaction and high-quality products. We pride ourselves on our knowledgeable staff and dedicated customer service, ensuring our clients find the right solutions for their home needs.

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