Customer Service Representative at FGC+ | Davao City

FGC+Davao City, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Previous experience in a customer service role, preferably in the BPO industryStrong communication and interpersonal skills, with an ability to engage effectively with donorsDetail-oriented with excellent organizational capabilitiesAbility to work independently and as part of a teamProficient in using customer service software and Microsoft Office Suite

About the job

Join Our Team as a Customer Service Representative!

Are you passionate about fostering positive relationships and making impactful connections? We are seeking an enthusiastic Customer Service Representative to become a vital part of our vibrant team. In this role, you will be the first contact for our esteemed donors, addressing inquiries, scheduling appointments, managing follow-ups, and preparing tax-related documentation. Your contributions will be crucial in delivering an exceptional donor experience. If you possess a background in the BPO sector, particularly in customer-facing or sales-oriented roles, and you are driven by the desire to create a difference, we are eager to connect with you!

Key Responsibilities:

Manage inbound inquiries regarding donations, delivering clear and effective information
Initiate proactive communication with donors via phone, email, and SMS for updates and follow-through
Assist donors with processing tax receipts and other related documentation, ensuring accuracy and promptness

About FGC+

About FGC+At FGC+, we believe in the power of community and the impact of giving. We are dedicated to being a catalyst for positive change, supporting our donors and the causes they care about. Join us in our mission to spark success and make a difference!

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