Customer Service Representative at PulseMediaNL | New York

PulseMediaNLNew York

On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsAt least 1 year of experience in Customer Service, Support, or a client-facing role. Excellent written and verbal communication skills. Strong customer-first mindset with a proactive problem-solving attitude. Ability to multitask and manage time effectively in a dynamic environment. Comfortable with digital tools, CRM systems, and support platforms.

About the job

The Customer Service Representative at PulseMediaNL serves as the essential point of contact for our customers, embodying our dedication to exceptional quality, responsiveness, and overall customer satisfaction. You will assist clients throughout their experience, addressing inquiries, offering insights, and ensuring they maximize the benefits of our services.

This position is perfect for an individual who possesses empathy, is solutions-focused, and excels in a fast-paced, digital setting.

Key Responsibilities

Customer Support & Communication

Respond promptly and professionally to customer inquiries via email, chat, and phone.
Deliver precise information regarding products, services, and operational procedures.
Ensure that every interaction contributes to a positive and supportive customer experience.

Issue Resolution

Efficiently investigate and resolve customer issues, escalating them when necessary.
Take full ownership of customer concerns from initial contact to resolution.
Follow up with customers to guarantee satisfaction and closure.

Customer Experience & Improvement

Identify recurring issues and communicate insights to internal teams.
Contribute actively to the enhancement of support processes and the customer journey.
Maintain detailed and accurate records of customer interactions within internal systems.

Collaboration

Collaborate closely with Sales, Operations, and Product teams to address customer needs effectively.
Support internal initiatives aimed at boosting customer satisfaction and retention.

About PulseMediaNL

PulseMediaNL is a dynamic and expanding company dedicated to providing top-quality customer experiences through innovative solutions and dedicated support.

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