Qualifications
Key Responsibilities:Efficiently handle incoming orders via phone in a fast-paced setting. Assist customers with inquiries about orders, menu items, and product suggestions. Accurately process orders using our specialized POS system (training will be provided). Manage a basic online phone system for customer interactions. Maintain a positive and professional demeanor while serving customers to ensure excellent service. Promptly address customer concerns, issues, and order requests to ensure satisfaction. Required Skills:Exceptional phone skills – comfortable speaking with customers and managing high call volumes. Proficient computer skills – experience with basic POS systems is an advantage (training provided). Strong communication skills – able to clearly convey information and assist customers effectively. Ability to multitask and remain organized in a busy environment. Reliable internet connection and a quiet workspace for remote operations. Prior customer service experience is preferred but not mandatory.
About the job
Join our vibrant and bustling bagel shop team, where we pride ourselves on serving exquisite, freshly made bagels while delivering outstanding customer support. We are currently seeking a passionate Customer Service Representative who will play a key role in managing incoming orders and ensuring customer satisfaction. If you possess exceptional phone etiquette, strong computer skills, and a genuine enthusiasm for customer service, this opportunity is tailored for you!
Work Schedule:
Sunday to Thursday: 6:45 AM - 5:30 PM
Friday: 6:45 AM - 2:30 PM (Summer) / 6:45 AM - 1:30 PM (Winter)
About remote-va
At remote-va, we are dedicated to providing our customers with the best bagel experience. Our team is passionate about quality and service, striving to create a delightful atmosphere for both our customers and employees. Join us in making every customer interaction memorable!
