Qualifications
Prior experience in customer service within industries such as retail, hospitality, or financial services is highly desirable. Fluency in both English and Spanish is preferred to effectively communicate with our diverse customer base. Exceptional interpersonal skills with the ability to engage positively with customers. Strong attention to detail and commitment to following company policies and procedures. Ability to handle cash transactions accurately and maintain a balanced cash drawer. Proficient in using point-of-sale systems and other technology to process transactions. Problem-solving skills with a focus on customer satisfaction.
About the job
Location: 4201 W. Capitol Drive, Milwaukee, WI 53216
About PLS:
At PLS, which stands for People – Location – Service, we prioritize our customers above all else. As a leading retail provider of financial services, we proudly operate over 200 centers across 12 states. Our mission is to deliver convenient, transparent, and affordable financial solutions that empower our customers to manage their everyday needs. Founded in 1997 by Bob and Dan Wolfberg, we believe our exceptional team is the key to our success, and we are committed to fostering an environment that supports their growth.
Position Overview:
As a Bilingual Customer Service Representative (CSR), you will be the face of PLS, responsible for providing outstanding service and educating our customers about our diverse range of products and services. You will play a crucial role in maintaining our company's reputation for excellence while ensuring compliance with all policies and regulations.
About PLS
PLS is a premier provider of financial services, dedicated to delivering exceptional customer experiences. With a strong presence across multiple states and a commitment to innovation, we strive to make financial management accessible and affordable for everyone. Our team members are our greatest asset, and we are passionate about creating a supportive and dynamic workplace where they can thrive.
