Qualifications
Prior experience in customer service roles, ideally in hospitality, retail, or financial services. Strong communication skills, with bilingual proficiency in Spanish preferred. Ability to engage positively with customers and resolve issues effectively. Detail-oriented with a knack for maintaining accurate transaction records. Willingness to work in a dynamic environment and adapt to changing situations.
About the job
Location: 3930 W Gate City, Greensboro, NC 27407
About PLS: At PLS® (People – Location – Service), we believe you deserve better! As a premier retail provider of financial services, we prioritize our customers above all else. Founded in 1997, PLS operates over 200 financial service centers across 12 states, offering convenient and affordable solutions for managing everyday financial needs. Our commitment to transparency and exceptional service sets us apart in the industry.
Position Overview: As a Customer Service Representative (CSR), you will be the friendly face of PLS, ensuring each customer receives outstanding service. Your role involves educating clients about our offerings, maintaining compliance with regulations, and upholding our high standards of quality.
About PLS
PLS® is dedicated to improving the financial well-being of our customers. We provide a variety of convenient financial products and services, including check cashing, that cater to the needs of individuals who seek accessible alternatives to traditional banking. Our team members are the backbone of our success, and we strive to create a supportive and rewarding work environment.