About the job
Innovative Acquisitions International is seeking Customer Service Representatives for its Durban call center. This position centers on supporting customers and building positive relationships through every interaction.
What you will do
- Handle inbound and outbound calls with a professional and courteous approach.
- Provide clear, accurate information about products and services.
- Respond to customer questions and resolve complaints efficiently.
- Maintain thorough, up-to-date records of all customer interactions.
- Follow established communication scripts and guidelines to ensure consistency.
- Work to achieve or surpass performance targets and key metrics.
- Collaborate with colleagues and other departments to improve the customer experience.
- Stay informed about current company policies, procedures, and promotions.
Role overview
This role focuses on delivering reliable customer support and contributing to overall satisfaction and loyalty. Teamwork and clear communication are essential, as is a commitment to meeting company standards.
Location
This position is based in Durban, South Africa.
