Customer Service Representative - Clark

tasq-workAngeles, Pampanga, Philippines

On-site Full-time

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Experience Level

Entry Level

Qualifications

RequirementsMust possess at least a college degree, with or without BPO experience. Alternatively, candidates who have completed at least their first year in college with a minimum of 18 months of BPO experience are welcome to apply. Excellent verbal and written communication skills in English are mandatory. Willingness to work fully on-site in Clark. Able to work on a shifting schedule. Immediate availability to start is preferred.

About the job

Key Responsibilities

Provide timely and professional responses to customer inquiries through phone, email, and chat.
Resolve customer issues and complaints with a strong emphasis on first-call resolution.
Maintain detailed and accurate records of customer interactions.
Work collaboratively with colleagues to enhance customer service processes.
Share product and service knowledge to assist customers in fulfilling their needs.
Identify and act on opportunities to improve the customer experience proactively.
Achieve or surpass individual and team performance objectives.

About tasq-work

At tasq-work, we are committed to creating exceptional customer experiences. Our fast-growing team in Clark is dedicated to providing top-notch service to our clients. Join us and be part of a vibrant workplace where your contributions are valued.

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