Customer Service Representative for Auto Insurance - Cebu City

tasq-workCebu City, Cebu, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:High School Graduate (Old Curriculum) or Senior High School Graduate. A minimum of 12 months of solid experience in the BPO industry. A valid Driver's License is required. Proficient in both spoken and written English. Willingness to work fully on-site in Cebu City. Able to work on a shifting schedule. Immediate availability to start.

About the job

Key Responsibilities:

Promptly and professionally address customer inquiries through phone, email, and chat channels.
Resolve customer issues and complaints with an emphasis on first-call resolution.
Keep detailed and accurate records of customer interactions.
Work collaboratively with team members to enhance customer service processes.
Offer product and service information to assist customers in meeting their needs.
Identify opportunities to improve the overall customer experience proactively.
Achieve or exceed set individual and team performance targets.

About tasq-work

tasq-work is a rapidly growing company dedicated to providing top-notch customer service solutions in the BPO sector. We pride ourselves on our commitment to excellence and our focus on enhancing the customer experience.

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