Customer Service Representative - Remote

PavagoRemote — PhilippinesNew

Remote Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Entry Level

Qualifications

QualificationsStrong communication skillsExperience with customer service software (e.g., Zendesk, Freshdesk)Ability to handle high-pressure situationsExcellent problem-solving skillsPrior experience in a customer service role is preferred

About the job

Join Our Team as a Customer Service Representative (CSR) – Remote

Position Type: Full-Time, Remote
Working Hours: U. S. Client Business Hours (with flexibility for evenings/weekends based on shifts)

About the Position

At Pavago, we are seeking a dedicated Customer Service Representative (CSR) to manage a high volume of customer inquiries and provide swift, high-quality support across various channels.

Your Primary Responsibilities Will Include:

Quickly resolving customer issues
Effectively managing ticket queues
Ensuring an exceptional customer experience

As the first point of contact for our customers, you will ensure that every interaction is:

Clear
Professional
Resolved efficiently

Key Responsibilities

Customer Support & Issue Resolution

Handle 50–100 tickets daily through:

Zendesk
Freshdesk
Salesforce Service Cloud

Respond via:

Phone
Email
Live Chat
Social Media

Strive for first-contact resolution whenever possible
Escalate complex issues to Tier 2 or technical teams when necessary

Ticket Management & SLA Ownership

Prioritize tickets based on urgency and SLA commitments
Maintain thorough and accurate case notes
Monitor open tickets for timely resolution
Keep ticket backlogs manageable

Effective Customer Communication

Communicate with empathy and professionalism
Ensure customers feel:

Heard
Understood
Supported

Manage high-volume workloads without sacrificing quality

Knowledge Base & Efficiency

Update our internal knowledge base and FAQs regularly
Create and refine response templates and macros
Enhance resolution speed and consistency

Gathering Customer Feedback & Insights

Capture customer sentiment through CSAT and NPS
Identify recurring issues and trends
Share valuable insights with product and support teams

Collaboration & Escalation

Work closely with:

Product
Engineering
Operations

Facilitate smooth resolution of complex cases
Provide constructive feedback to improve systems and workflows

Compliance & Quality Assurance

Adhere to privacy and compliance standards (GDPR, HIPAA if applicable)
Maintain confidentiality of sensitive customer information
Ensure high-quality interactions across all customer engagements

Are You a Good Fit?

We are looking for someone who is patient, empathetic, and...

About Pavago

Pavago is dedicated to providing outstanding customer experiences. We value teamwork, innovation, and a commitment to excellence in our service delivery. Join us in making a difference in customer support.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, location & role pages.

1 - 20 of 3,708 Jobs

Search for Logistics Customer Service Representative - Remote Opportunity

3,708 results

Select all on this page (20)

Apply

Logistics Customer Service Representative

RemoteVA PH

Full-time|Remote|Remote — Philippines

Are you a dedicated logistics professional eager to provide outstanding customer service? Join RemoteVA PH as a Logistics Customer Service Representative, where you will be the essential liaison between our clients and warehouse operations. In this dynamic role, you will ensure the precise and timely processing, routing, and shipping of orders, particularly …

Aug 8, 2025

Apply

Logistics Customer Service Representative - Remote Opportunity

RemoteVA PH

Full-time|Remote|Remote — Philippines

Join RemoteVA PH as a Logistics Customer Service Representative, where you'll excel in a dynamic environment dedicated to providing exceptional routing solutions for wholesalers.In this critical role, you will serve as the primary liaison between clients and our warehouse operations, ensuring timely processing, routing, and shipment of all orders. Your proactive communication will keep our clients informed and satisfied throughout the logistics process.Key Responsibilities- Serve as the primary point of contact for designated clients.- Facilitate routing logistics for wholesalers, retailers, and partners according to client-specific guidelines.- Monitor order status through Warehouse Management Systems (WMS) and swiftly resolve any delays or discrepancies.- Arrange carrier pickups, submit routing requests, and track shipments effectively.- Work collaboratively with warehouse teams to ensure precision in picking, packing, and shipping operations.- Oversee returns, cancellations, and other exceptions while maintaining clear client communication.

Aug 11, 2025

Apply

Customer Service Representative at Remote-VA | Remote

Remote-VA

Full-time|Remote|Remote — Davao Region, Philippines

Position Overview:Join our dynamic team as a Customer Service Representative (CSR), where you will be the crucial link between our valued clients and warehouse operations. Your primary responsibility will involve ensuring that orders are efficiently processed, routed, and shipped, with a strong emphasis on managing logistics for wholesalers and retailers. You will be instrumental in nurturing client relationships, addressing issues, and facilitating a seamless order fulfillment experience.Key Responsibilities:- Act as the primary point of contact for designated clients, addressing inquiries and providing timely updates on order status, inventory, and shipping.- Oversee order routing to wholesalers, retailers, and various partners, ensuring adherence to client-specific routing guidelines and shipping standards.- Track order progress utilizing Warehouse Management Systems (WMS) and proactively communicate any delays, discrepancies, or issues to clients.- Initiate routing requests, arrange carrier pickups, and monitor shipments to guarantee on-time delivery.- Collaborate with warehouse personnel to ensure accurate picking, packing, and shipping of orders.- Manage order exceptions, including cancellations, returns, and modifications, while keeping clients informed.- Maintain meticulous records of client interactions, order updates, and resolution processes.- Work closely with the WMS Manager and warehouse team to refine processes and enhance service quality.

Jan 10, 2025

Apply

Technical Customer Service Representative

remote-va

Full-time|Remote|Remote — Davao Region, Philippines

Join our dynamic eCommerce subscription business as a Technical Customer Service Representative, where your technical expertise and customer-centric mindset will be invaluable. In this fully remote role, you will be the first point of contact for our subscribers, dedicated to resolving technical issues and enhancing their experience. Your strong leadership skills and extensive background in customer service management will allow you to thrive in a fast-paced environment, tackling complex challenges with confidence.As a critical team member, you will not only address immediate customer concerns but also identify and resolve the root causes of recurring issues. Your role will involve troubleshooting website performance, account management, subscription inquiries, and payment processes, ensuring our customers receive timely and effective support.Responsibilities include:Identifying and resolving systemic customer issues to prevent recurrence.Providing prompt and professional support through email and chat.Troubleshooting technical issues related to our website and customer accounts.Maintaining a thorough understanding of our products and internal processes.Overseeing the order fulfillment process with precision and detail.Utilizing tools such as Shopify, Recharge, Rebuy, and Gorgias CRM for effective customer interaction management.Contributing to the development of help center articles and FAQs for improved self-service options.Staying updated on product enhancements and feature releases to provide accurate customer support.Collaborating with cross-functional teams to align support and fulfillment strategies.Handling confidential information with discretion.Maintaining a positive demeanor in high-pressure situations.Requirements:Bachelor’s degree in Business Administration, Communications, or a related field.At least 5 years of customer service management experience, ideally within eCommerce or subscription-based environments.Demonstrated expertise in customer support with a strong preference for eCommerce experience.Exceptional technical skills and adaptability to new tools and technologies.Proficiency in Shopify, Recharge, and Gorgias CRM.Advanced knowledge of Google Workspace (Docs, Sheets) and Microsoft Office Suite (Excel, Word, Outlook).Experience with data analytics tools to monitor performance and drive improvement.Strong problem-solving and strategic thinking abilities.

Jan 1, 2025

Apply

Customer Service Representative - Remote Opportunity

Careers Activate Talent

Part-time|Remote|Remote — Philippines

Customer Service RepresentativeJob Type: Part-Time (PST Hours)About the RoleAre you a dedicated and enthusiastic professional ready to provide exceptional customer service? We are in search of a proactive Customer Service Representative who excels in delivering outstanding assistance across various platforms, including email, chat, and social media. This position is perfect for individuals who thrive in a dynamic, remote setting and are committed to creating a seamless, high-quality customer experience from beginning to end.Key ResponsibilitiesDeliver inbound customer support through email, chat, and social media channels as needed.Assist customers with professionalism and efficiency while adhering to established protocols.Evaluate and manage incoming tickets for effective resolution of customer inquiries.Process order placements, refunds, replacements, and data entry utilizing company systems.Uphold a strong customer-first mindset, demonstrating empathy, patience, and meticulous attention to detail.Efficiently navigate multiple systems while prioritizing workload effectively.Collaborate with internal and external teams on cross-functional projects, product launches, and updates.De-escalate customer issues and provide timely, effective solutions.

Apr 10, 2026

Apply

Remote Customer Service Representative

remote-va

Full-time|Remote|Remote — Davao, Davao (Region XI), Philippines

Job Title: Remote Customer Service RepresentativeCompany Overview:Join our innovative management company dedicated to providing exemplary service to our tenants. We strive to foster a collaborative and supportive work culture where every team member can thrive.Job Description:We are looking for a dedicated and professional Customer Service Representative to efficiently address tenant inquiries, facilitate service requests, and oversee communications related to rent. This fully remote role offers a perfect work-life balance alongside a robust support team to ensure your success.Key Responsibilities: Respond swiftly and courteously to tenant inquiries via phone and email. Coordinate service calls and ensure prompt resolution of tenant issues. Manage rent-related communications, including payment updates and general queries. Maintain precise records of interactions and transactions using our CRM system. Collaborate with the back support team to effectively address tenant needs.

Nov 22, 2024

Apply

Remote E-commerce Customer Service Representative (Male)

remote-va

Full-time|Remote|Remote — Davao City, Davao City, Philippines

Job Title: E-commerce Customer Service RepresentativeLocation: RemoteJob Description: We are in search of a dynamic and detail-oriented Virtual Assistant to enhance our e-commerce customer service and order fulfillment operations. This role demands exceptional communication abilities, meticulous attention to detail, and the capacity to juggle multiple tasks in a fast-paced environment. As a Virtual Assistant, you will be responsible for managing customer inquiries, processing orders efficiently, and ensuring that customers enjoy a seamless shopping experience.Key Responsibilities:Promptly and professionally respond to customer inquiries through email, chat, and phone.Accurately process customer orders using our e-commerce platform.Monitor inventory levels and collaborate with the warehouse team to ensure product availability.Address order discrepancies, shipping issues, and returns in a timely fashion.Keep customers informed about their order status and shipment tracking.Work with the logistics team to guarantee accurate and timely order fulfillment.Maintain comprehensive and precise records of customer interactions and order details.

Oct 23, 2024

Apply

Customer Service Representative - Apparel eCommerce

remote-va

Full-time|Remote|Remote — Davao Region, Philippines

Join Our Team as a Customer Service Representative!Are you passionate about customer service and have a flair for communication? We are looking for a dedicated Customer Service Representative specializing in Apparel eCommerce. This role is fully remote and requires you to work during our peak hours of 9 AM to 5 PM EST. You will be the voice of our brand, assisting customers with their inquiries and ensuring a seamless shopping experience.Key Responsibilities:Respond to customer inquiries through email and phone with professionalism and urgency.Resolve issues related to online orders, including lost shipments, stock queries, and return processes.Understand and implement company policies to assist customers effectively.Keep detailed records of customer interactions and issues.Collaborate with other teams like inventory and logistics to resolve customer issues efficiently.Uphold a positive shopping experience through courteous and effective communication.Handle charge disputes and process refunds as necessary.

Jun 16, 2025

Apply

Customer Service Representative at Remote VA | Remote

Remote VA

Full-time|$600/mo - $600/mo|Remote|Remote — Central Visayas, Philippines

Job Title: Customer Service RepresentativeLocation: Remote Employment Type: Full-TimeAbout Us:At Remote VA, we pride ourselves on delivering outstanding customer experiences. As a dynamic and innovative company, we are committed to providing exceptional support to our clients while fostering a collaborative and nurturing work environment.Role Overview:As a Customer Service Representative, you will play a vital role as the first point of contact for our customers. Your mission will be to deliver exceptional service and support, ensuring each interaction enhances their experience with our brand.Key Responsibilities:Respond promptly to customer inquiries via phone, email, and chat with professionalism and courtesy.Assist customers with product inquiries, order processing, and troubleshooting issues.Maintain detailed and accurate records of customer interactions and transactions.Efficiently resolve customer complaints and escalate issues as necessary.Provide constructive feedback to management regarding potential improvements in customer service processes.Foster a positive customer experience through effective communication and proactive problem-solving skills.

Apr 8, 2025

Apply

Dispatcher / Customer Service Representative (ServiceTitan)

remote-raven

Full-time|$6/hr - $6/hr|Remote|Remote — Philippines

Position OverviewWe are looking for a dependable and customer-oriented Dispatcher / Customer Service Representative to enhance our service operations for plumbing and HVAC clients. This role is crucial in coordinating technicians, managing customer interactions, and facilitating effective scheduling via ServiceTitan.The perfect candidate will have a background in dispatching or service coordination, possess an understanding of trade workflows, and be adept at working extended hours in a dynamic service environment.Key ResponsibilitiesDispatch & SchedulingUtilize ServiceTitan to schedule and dispatch technicians for service calls.Monitor technician schedules, job statuses, and daily routing.Adjust schedules in real-time in response to call volumes, emergencies, and technician availability.Ensure optimal use of technician resources and prompt service delivery.Customer Service & CommunicationHandle inbound calls and assist customers with scheduling and inquiries.Provide appointment confirmations, updates, and follow-up communications.Clearly communicate service windows and expectations to customers.Maintain a professional and friendly demeanor in all interactions.Operations SupportAccurately enter and update job information in ServiceTitan.Track job statuses and ensure proper documentation is maintained.Collaborate with field technicians, supervisors, and service managers.Assist with call tracking, notes, and service records management.

Jan 22, 2026

Apply

Remote Customer Service Representative

remote-raven

Full-time|$6/hr - $6/hr|Remote|Remote — Philippines

Join our team at remote-raven as a Customer Service Representative! In this role, you will be the friendly voice of our brand, ensuring that clients receive timely updates and exceptional service regarding their roofing and repair projects. We are looking for someone who is approachable, professional, and has the ability to communicate clearly in English with minimal accent. Key Responsibilities:Provide clients with regular updates on their roofing and repair projects.Respond to inbound calls with professionalism, addressing client inquiries and concerns effectively.Keep detailed records of all client communications and project statuses.Collaborate with project managers and office staff to maintain accurate client information.Organize and refresh digital files, reports, and contact lists as needed.Assist with various administrative tasks and follow up on outstanding items.

Dec 8, 2025

Apply

Customer Service Representative - Remote

Pavago

Full-time|Remote|Remote — Philippines

Join Our Team as a Customer Service Representative (CSR) – RemotePosition Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (with flexibility for evenings/weekends based on shifts)About the PositionAt Pavago, we are seeking a dedicated Customer Service Representative (CSR) to manage a high volume of customer inquiries and provide swift, high-quality support across various channels.Your Primary Responsibilities Will Include:Quickly resolving customer issuesEffectively managing ticket queuesEnsuring an exceptional customer experienceAs the first point of contact for our customers, you will ensure that every interaction is:ClearProfessionalResolved efficientlyKey ResponsibilitiesCustomer Support & Issue ResolutionHandle 50–100 tickets daily through:ZendeskFreshdeskSalesforce Service CloudRespond via:PhoneEmailLive ChatSocial MediaStrive for first-contact resolution whenever possibleEscalate complex issues to Tier 2 or technical teams when necessaryTicket Management & SLA OwnershipPrioritize tickets based on urgency and SLA commitmentsMaintain thorough and accurate case notesMonitor open tickets for timely resolutionKeep ticket backlogs manageableEffective Customer CommunicationCommunicate with empathy and professionalismEnsure customers feel:HeardUnderstoodSupportedManage high-volume workloads without sacrificing qualityKnowledge Base & EfficiencyUpdate our internal knowledge base and FAQs regularlyCreate and refine response templates and macrosEnhance resolution speed and consistencyGathering Customer Feedback & InsightsCapture customer sentiment through CSAT and NPSIdentify recurring issues and trendsShare valuable insights with product and support teamsCollaboration & EscalationWork closely with:ProductEngineeringOperationsFacilitate smooth resolution of complex casesProvide constructive feedback to improve systems and workflowsCompliance & Quality AssuranceAdhere to privacy and compliance standards (GDPR, HIPAA if applicable)Maintain confidentiality of sensitive customer informationEnsure high-quality interactions across all customer engagementsAre You a Good Fit?We are looking for someone who is patient, empathetic, and...

May 4, 2026

Apply

Order Placement / Order Entry Customer Service Representative (Full-time Remote)

Remote VA

Full-time|Remote|Remote — Region XII, Philippines

Position: Order Placement / Order Entry Customer Service RepresentativeLocation: RemoteAbout Us: At Remote VA, we are committed to delivering outstanding support to our clients by optimizing order management processes. We are in search of a meticulous and communicative Order Placement / Order Entry CSR to become an integral part of our team.Role Summary:As an Order Placement / Order Entry CSR, you will play a crucial role in managing customer orders, ensuring precision in order entry, and delivering excellent customer service. Your interactions with various departments will facilitate seamless order processing and delivery.Key Responsibilities: Accurately and efficiently process customer orders utilizing our order management system. Engage with customers regarding order statuses, modifications, and any arising issues. Collaborate with sales and warehouse teams to guarantee timely fulfillment. Address and resolve discrepancies in orders while proactively following up with customers. Maintain precise records of all orders and customer communications. Provide outstanding customer service by responding promptly to inquiries and concerns.

Feb 12, 2026

Apply

Customer Service Representative (Remote)

getwingapp

Full-time|Remote|Manila, Philippines

Join Our Team as a Customer Service Representative!At Wing, we are committed to revolutionizing the future of work for businesses around the globe. We aim to be the ultimate solution for companies looking to create exceptional teams and streamline their operations.We are currently seeking a dedicated Customer Service Representative to join our remote team immediately!Duties and Responsibilities:1. Handle inbound and outbound communications with professionalism.2. Address and resolve customer inquiries and concerns in a timely manner.3. Develop and sustain strong relationships with customers through transparent communication.4. Strive for customer satisfaction in every interaction.5. Maintain accurate records of customer interactions and manage customer accounts.6. Adhere to communication guidelines and company policies.7. Go the extra mile to engage with customers and enhance their experience.8. Assist with additional tasks as needed.Qualifications:• Minimum of 1 year of experience as a Customer Service Representative in a B2C or B2B environment.• Strong command of English, both written and spoken (B2 level or higher).• Proficient in phone, email, and instant messaging communication.• Excellent organizational and time management skills.• Technologically savvy, familiar with tools such as CRM systems, VoIP, and cloud services.• Experience using word processing and spreadsheet software (e.g., MS Office).• Knowledge of online scheduling tools (e.g., Google Calendar).• Proactive and detail-oriented.• Willingness to work during graveyard shifts.Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Computer with a minimum 1.8 GHz processor and at least 4GB RAM.• Primary internet speed of at least 25 Mbps; backup speed of at least 10 Mbps.Benefits:• Health Insurance (HMO)• Performance incentives and rewards.

Feb 19, 2026

Apply

Customer Support Representative

remote-va

Full-time|Remote|Remote — Philippines

remote-va is looking for a Customer Support Representative based in the Philippines to join their remote team. This position centers on providing attentive, helpful service to customers across several channels. What you will do Reply promptly and professionally to customer emails about order status, product details, and general questions. Offer real-time support through Shopify live chat, ensuring accurate and useful responses. Monitor and answer customer messages and comments on social media, including Facebook and Instagram. Maintain strong customer satisfaction by communicating clearly and resolving issues effectively. Escalate more complex problems when needed and follow up to ensure they are resolved. Role overview This role focuses on being the first point of contact for clients, making sure their experience is smooth and positive. The work involves a mix of email, live chat, and social media engagement, with an emphasis on clear communication and timely problem-solving.

Apr 29, 2026

Apply

Customer Service Representative - Shopify & Social Media

Remote VA

Full-time|Remote|Remote — Davao Region, Philippines

Join our dynamic team at Remote VA as a Customer Service Representative, specializing in Shopify and social media platforms. We are looking for an enthusiastic individual who is passionate about helping customers and providing exceptional support. In this role, you will manage customer inquiries, resolve issues, and enhance customer satisfaction through effective communication.Your responsibilities will include:Responding promptly to customer queries via social media and Shopify.Providing product information and assistance to customers.Resolving customer complaints and ensuring a positive experience.Collaborating with the team to improve service delivery.If you thrive in a fast-paced environment and have a genuine desire to assist others, we want to hear from you!

Mar 25, 2026

Apply

Passionate Customer Service Representative for Golf Products

remote-va

Full-time|Remote|Remote — Philippines

Join Our TeamAre you a golf enthusiast with a knack for communication? We are seeking a dedicated Phone Sales Representative who possesses a genuine passion for golf to enhance our dynamic team. This opportunity is perfect for individuals who not only enjoy the game but also have a deep understanding of its culture and community. You will engage with customers over the phone, forge meaningful connections, and authentically promote our golf-related products.Key ResponsibilitiesCustomer Engagement: Initiate and receive calls to golf lovers, clubs, and retailers, showcasing our products with expertise and persuasion.Sales Conversion: Increase product sales by identifying customer needs, delivering tailored solutions, and successfully closing deals.Golf Expertise: Utilize your personal golf experience to establish credibility and trust with our clients.Relationship Building: Foster long-lasting customer relationships through exceptional communication and proactive follow-up.Product Knowledge: Stay informed on product features, specifications, and the latest industry trends to provide accurate information.Reporting & Feedback: Monitor sales activities, share insights on customer preferences, and contribute to the enhancement of our product range.

Mar 18, 2026

Apply

Amazon Customer Service Representative at remote-va | Remote

remote-va

Full-time|Remote|Remote — Western Visayas, Philippines

Job Title: Amazon Customer Service Representative (CSR)Join our dynamic team as an Amazon Customer Service Representative where you will leverage your expertise in Amazon Seller Central to facilitate seamless daily account operations and foster excellent customer communications.Work Schedule: 10:00 am - 6:00 pm ESTKey ResponsibilitiesAddress customer emails and inquiries through Amazon Seller Central in a timely manner.Manage and resolve basic customer service inquiries related to orders, returns, and general issues.Generate, download, and upload reports via Amazon Seller Central.Maintain precise records and ensure prompt responses to customer queries.Provide support for various Amazon account-related tasks as required.

Jan 16, 2026

Apply

Dispatcher and Customer Service Coordinator

remote-va

Full-time|Remote|Remote — Region XII, Philippines

remote-va seeks a Dispatcher and Customer Service Coordinator to work remotely from Region XII, Philippines. This role centers on managing daily job assignments, coordinating truck routes, and ensuring steady communication between customers and drivers. The position requires strong attention to detail, quick responses, and the ability to manage several priorities at once. What you will do Assign jobs to drivers or field teams and oversee dispatch operations for efficiency. Plan and adjust truck routes to deliver prompt and reliable service. Monitor job progress and update schedules to keep workflows on track. Communicate with customers by phone or message, sharing updates and resolving concerns. Keep open lines of communication with both drivers and clients to support daily operations. Document dispatch activities and job statuses accurately for records and reporting. Requirements Based in Region XII, Philippines Comfortable working remotely Strong multitasking skills and attention to detail

Apr 21, 2026

Apply

Customer Service Representative at remote-va | Remote

remote-va

Full-time|Remote|Remote — Davao Region, Philippines

Join our vibrant and bustling bagel shop team, where we pride ourselves on serving exquisite, freshly made bagels while delivering outstanding customer support. We are currently seeking a passionate Customer Service Representative who will play a key role in managing incoming orders and ensuring customer satisfaction. If you possess exceptional phone etiquette, strong computer skills, and a genuine enthusiasm for customer service, this opportunity is tailored for you!Work Schedule:Sunday to Thursday: 6:45 AM - 5:30 PMFriday: 6:45 AM - 2:30 PM (Summer) / 6:45 AM - 1:30 PM (Winter)

Jan 7, 2025

Create account — see all 3,708 results

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.