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Qualifications
Previous experience in customer service, particularly in hospitality, financial services, retail, or restaurant settings is preferred. Strong interpersonal skills with the ability to engage and interact positively with customers. Proficiency in handling cash and processing transactions accurately. Ability to effectively resolve customer inquiries and complaints. Detail-oriented with the capability to maintain compliance with federal, state, and local regulations.
About the job
This position is based at: 3300 Avenue K, Suite 100, Plano, TX 75074
About PLS®:
Choose PLS for a rewarding career! PLS, which stands for People – Location – Service, is a premier retail provider of financial services committed to putting our customers first. Our exceptional team members are the backbone of our operations, dedicated to going the extra mile for our clients. Headquartered in Chicago, the PLS Group operates over 200 financial service centers across 12 states. Through our check cashing services, we offer convenient, transparent, and cost-effective financial products that meet our customers' everyday needs. Founded in 1997 by Bob and Dan Wolfberg, our mission continues to focus on providing valuable financial solutions to those we serve.
Position Overview:
As a Customer Service Representative (CSR), you will be the first point of contact for our customers and embody the PLS brand. Your primary responsibility is to deliver exceptional customer service while educating clients about our products and services. You will ensure compliance with company standards and protocols, maintaining the highest quality of service.
About PLS
PLS is dedicated to fostering a work environment where our staff can thrive. We value our team members and offer comprehensive training, competitive compensation, and opportunities for advancement. Join us in our mission to deliver unparalleled financial services to our community!
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On-site|On-site|3300 Avenue K Suite 100, Plano, TX
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