Customer Service Representative

PLS5200 W. North Ave., Chicago, IL

On-site Full-time

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Qualifications

Prior experience in customer service within sectors like hospitality, financial services, retail, or restaurant is preferred. Strong interpersonal skills with a genuine willingness to engage with customers. Ability to handle transactions accurately while maintaining a balanced cash drawer. Familiarity with point-of-sale systems and cash handling procedures. Effective problem-solving skills to address customer concerns or escalate to management when necessary. Commitment to maintaining a clean and organized store environment. Flexibility to perform additional duties as assigned by management.

About the job

This position is based at 5200 W. North Ave., Chicago, IL 60639

About PLS

At PLS, we believe that you deserve better! As a premier retail provider of financial services, our name stands for People, Location, Service. Our commitment to our customers is the cornerstone of our operations, and our dedicated team members play a vital role in delivering exceptional service every day. Founded in 1997 by Bob and Dan Wolfberg, PLS operates over 200 financial service centers across 12 states, providing convenient, transparent, and affordable financial products that help our customers manage their day-to-day financial needs.

Position Overview:

As a Customer Service Specialist (CSS), you will be the primary point of contact for our valued customers, embodying the PLS brand. Your role is crucial in providing top-notch customer service and educating clients about our diverse range of products and services. You will be responsible for upholding our company’s high standards and adhering to all operational policies and procedures.

About PLS

PLS is a leading retail financial service provider, dedicated to making your financial journey easier and more accessible. With a focus on People, Location, and Service, we prioritize our customers' needs and offer a range of convenient financial products across our extensive network of service centers. Experience a company culture that values teamwork, excellence, and community engagement.

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