Customer Service Representative

PLS798 Maxey Rd., Houston, TX

On-site Full-time

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Qualifications

Prior experience in customer service roles, particularly in hospitality, retail, or financial services, is highly desirable. Excellent interpersonal skills with a proven ability to engage positively with customers. Strong problem-solving abilities and a proactive approach to customer satisfaction. Attention to detail, especially in cash handling and transaction processes. Ability to work effectively in a fast-paced environment while maintaining a professional demeanor.

About the job

Location: 798 Maxey Rd., Houston, TX

About PLS:

At PLS, which stands for People – Location – Service, we believe everyone deserves better financial solutions. As a premier retail provider of financial services, our commitment to our customers is paramount. With over 200 financial service centers across 12 states, our mission is to offer convenient, transparent, and cost-effective financial products that meet the everyday needs of our customers. Established in 1997 by founders Bob and Dan Wolfberg, PLS operates with a customer-first philosophy, ensuring our team members excel in service delivery, making us a trusted partner in financial management.

Position Overview:

As a Customer Service Advocate (CSA), you will be the vital connection between PLS and our valued customers. Your primary responsibility will be to deliver exceptional customer service and provide educational support regarding our diverse range of products and services. You will play a key role in upholding our company’s quality standards and adhering to all operational policies and regulations.

About PLS

PLS is a leading provider of financial services dedicated to improving the financial well-being of our customers through innovative solutions and exceptional service. With a solid foundation established in 1997, we are committed to creating a supportive and rewarding workplace for our team members while making a positive impact in the communities we serve.

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Customer Service Representative

Qualifications

About the job

About PLS

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