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Experience Level
Experience
Qualifications
To excel in this role, you should have excellent communication skills, both verbal and written, with the ability to overcome objections and defuse challenging situations. You will also need to have a general understanding of the organization, its products, and services. Proficiency in computerized systems is essential for identifying customer needs, tracking contacts, gathering information, and resolving issues efficiently.
About the job
Rentokil Terminix Canada delivers pest management services for property managers, homeowners, and businesses across the country. The company’s certified technicians use modern tools and approaches to protect millions of properties nationwide.
Role Overview
The Customer Service Representative works with both commercial and residential clients, handling day-to-day service needs and supporting branch managers, technicians, and the internal support team. The goal: make every customer interaction smooth and positive.
What You Will Do
Set up new service contracts and mandates for clients
Help clients navigate and use the customer portal
Distribute invoices and related documentation
Follow up on billing questions or account changes
What We Look For
Strong customer service skills
Ability to work independently and solve problems as they arise
Experience building and maintaining positive relationships with both clients and coworkers
This position is based in Québec City, Quebec.
About Rentokil Terminix Canada
Rentokil Terminix Canada is a leading provider of pest management services, specializing in innovative solutions that safeguard properties across the country. Our commitment to excellence in customer service has positioned us as a trusted partner in the industry.
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