Customer Service & Sales Representative - T-Mobile

OneTouch DirectSan Antonio, Texas, United States

On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:Preferred 1+ years of experience in sales and customer service. Exceptional verbal and written communication skills. Ability to thrive in a fast-paced, team-oriented environment. Proficiency in Microsoft Office Suite. Strong problem-solving abilities and a customer-centric approach. A positive attitude and a motivation to meet sales objectives.

About the job

OneTouch Direct has served the contact center industry since 1998, partnering with Fortune 500 companies to deliver products and services. The company values a strong internal culture and aims for high standards in every customer interaction.

Role Overview

The San Antonio team is hiring a Customer Service & Sales Representative to support T-Mobile customers. This position focuses on building positive relationships, solving customer needs, and promoting T-Mobile offerings.

What You Will Do

Handle incoming customer calls with professionalism and attention to detail.
Resolve questions and concerns to ensure customer satisfaction.
Spot opportunities to upsell or cross-sell relevant products and services.
Keep accurate records of each customer interaction and transaction.
Collaborate with colleagues to improve service quality and customer engagement.

About OneTouch Direct

OneTouch Direct has established itself as a premier contact center solution provider since 1998, partnering with Fortune 500 companies to deliver outstanding service and products. We are dedicated to creating a positive workplace culture that nurtures talent and encourages growth.

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