Customer Service Self Storage Manager

Public StorageDurham

On-site Full-time

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Experience Level

Entry Level

Qualifications

Strong customer service skills with a friendly and approachable demeanor. Ability to work independently and as part of a team. Excellent communication and problem-solving abilities. Basic computer skills and familiarity with office equipment. Previous experience in customer service or retail is a plus, but not required.

About the job

Role overview

The manager acts as the main point of contact for customers, handling inquiries and resolving issues as they arise. Keeping the facility clean and organized is a key part of the job, along with following established policies to support safety and compliance.

What you will do

Respond to customer questions and concerns in a timely, professional manner
Work to resolve problems so each customer has a positive experience
Ensure the facility remains clean, organized, and well maintained
Apply company procedures to help maintain a safe and compliant operation

Requirements

Commitment to providing excellent customer service
Ability to run daily operations independently
Keen attention to detail, especially in keeping the facility in top shape
Comfort adapting to changing situations and tasks

About Public Storage

Public Storage is the leading provider of self-storage solutions in the United States. With locations nationwide, we offer a variety of storage unit sizes and amenities to meet the diverse needs of our customers. Our commitment to customer service and security makes us a trusted choice for individuals and businesses alike.

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